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City BeautyReviews 1,367

3.6
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City Beauty Reviews Summary

The company, City Beauty, has garnered mixed feedback regarding its products and customer service. On the positive side, many customers report effective results from various skincare items, noting improvements in skin texture and appearance. However, significant concerns arise around customer service, particularly regarding communication issues, delayed shipping, and difficulties with returns. Some customers express frustration over billing practices and lack of timely support. Overall, while the product quality is often praised, the company must address its customer service shortcomings to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
121
value
133
shipping
135
returns
53
quality
131
Texas
1 review
0 helpful votes
Follow Sproul M.
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City Lips performs as advertised; I've used it for two years and would hate to be without it. Just got Body Balm and have used it about two weeks. I'm 73 and a golfer, gardener, etc., so I really have to keep my skin hydrated. I love how the cream feels and my skin looks better, as long as I use it frequently. I will be ordering both again!

Date of experience: June 11, 2021
Florida
1 review
0 helpful votes
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I have been using the InvisiCrepe Body Balm and find to be more effective than average creams.
I see the difference in certain areas.

Date of experience: June 11, 2021
GB
1 review
0 helpful votes
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Body cream
June 10, 2021

A really lovely cream moisturise very well slight improvement to wrinkled skin would love to use all the time but unfortunately it's a bit out of my price range

Date of experience: June 10, 2021
Wisconsin
1 review
0 helpful votes
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Lovely creme
June 9, 2021

My skin is better moisturized after using one jar. However, I must be a stubborn case.
I still cannot appear in public without long sleeves and long pants. It's going to be a long hot summer for me.

Date of experience: June 7, 2021
GB
1 review
0 helpful votes
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Invisicrepe cream.
June 6, 2021

Started using this product 2 weeks ago, starting to see some effect with crepy skin on arms and décolleté.
Lovely rich cream, skin feels tighter after application.

Date of experience: June 6, 2021
Washington
1 review
0 helpful votes
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I apply this product every morning and results are visible. It has a very tender texture, keeps my skin soft, makes me feel like I am 15 years younger. I recommend it strongly!

Date of experience: June 4, 2021
Michigan
1 review
0 helpful votes
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I like this product because it is easy to apply, not greasy, and is absorbed quickly into the skin. I don't use it every day and the results seem to persist for 2-3 days. I am 76 years old... any improvement I can ahieve is wonderful.

Date of experience: June 2, 2021
Tennessee
1 review
0 helpful votes
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My skin is softener. I feel like I see improvement in my neck area, but I am using it in combination with the sculpting cream. It's only been 2 weeks, so we shall see.

Date of experience: June 2, 2021
North Carolina
2 reviews
0 helpful votes
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Young again
May 30, 2021

Love Invisicrepe from City Beauty. Does exactly what the product claims. Love the way my neck and arms look. Love the scent too.

Date of experience: May 29, 2021
Australia
1 review
0 helpful votes
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Cory lips
May 28, 2021

Did absolutely nothing for my lips. Am about to try their creams. Will see how that goes! Accidentally double ordered too so hope it's worth it!

Date of experience: May 28, 2021
Louisiana
1 review
11 helpful votes
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I bought the City Beauty cream from City Beauty. After applying it on my face following their guidelines, I had a severe reaction the following day that made my neck, my face, and particularly around my eyes, swell badly, with bruises, pain and itching.
All this landed me to the emergency room at a Hospital in Walker, LA. The swollen, pain and itching lasted around 10 days.
The company ignored my request to compensate me for my inconvenience showing me a lack of compassion and understanding.
Think twice before buying this dangerous product and applying it to your face.

This is their address:

CITY BEAUTY
9361 Canoga Avenue,
Chatsworth,
CA *******
*******558
*******@citybeauty.com

Date of experience: May 28, 2021
Connecticut
3 reviews
1 helpful vote
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In week three of using Invisicrepe Body Balm I truly see a difference in my arms (my main concern). I started taking photos in week two. City Beauty has many products that I've come to love. I may try them all! Thank you City Beauty.

Date of experience: May 27, 2021
Canada
1 review
0 helpful votes
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Just started using this product and so far I' seeing a big difference in my skin. Will keep using To see what happens.

Date of experience: May 26, 2021
GB
1 review
0 helpful votes
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This is really an amazing cream I can see the difference almost immediately and so could my husband, so much so that he is now using it very annoyingly. I will certainly keep on using it all the time that I sm getting the results that want. Thank you City Beauty for a truely amazing product that actually works.

Date of experience: May 26, 2021
Florida
1 review
0 helpful votes
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I first found City Beauty online via a Facebook ad and decided to try their Eye Gel. It worked so well that I then tried their Sculpting Cream, again, loved it! It really added lift to my skin. Then I tried another product and another product and another because everything worked so well and was much more reasonably priced compared to many of the other skincare that I was purchasing. The more products I try, the more I buy because one is better than the next!

Date of experience: May 24, 2021
Arizona
1 review
0 helpful votes
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It is good!
And it is true!
Rarely do I write reviews, but this product works just as advertised. Have told my doctor about this and several friends. Wish it was a little less costly, however.

Date of experience: May 24, 2021
Wisconsin
2 reviews
1 helpful vote
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Great product
May 21, 2021

Multi-Action Sculpting Cream. This product truly works after wasting money on so many products... Results very noticable to friends and family. Never too late, I am 72. Treat yourself to before and after pics... I was sceptical and didn't do it. Wish I had. A little goes a long way. Follow upward motion application... I also made a V-shaped motion with my index fingers going in front and behind my ears from the base of my chin line... worked great for me!

Date of experience: May 20, 2021
Canada
1 review
0 helpful votes
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My mother's skin
May 18, 2021

From the first application of InvisiCrepe Body Balm I was thrilled at the results. My crepey skin has really made me uncomfortable and I was a willing participant. I bought 3 jars and am glad I did because results were immediate.

Date of experience: May 17, 2021
New York
1 review
0 helpful votes
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Beautiful Skin
May 16, 2021

InvisiCrepe Body Balm is exactly as described, I use it every day and am very pleased with the results.

Date of experience: May 16, 2021
Wyoming
1 review
13 helpful votes
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BEWARE
May 15, 2021

I wanted to order City Beauty lip gloss to try out for the first time. After ordering they send you promotional deals to add products for a "one time low price offer." Do NOT click these! It immediately bills the card you used for your initial purchase without any chance to review in a cart or authorize the transaction. Customer service was terrible! I immediately emailed them requesting to cancel the transactions and was told they could not because it had already been processed. They deduct up to "30%" for a restocking fee for returned items as well, so I will never be able to get a full refund and I will have to pay for return shipping. I don't care how good this product may be, the company's customer service and click bait scams are the worst!

Date of experience: May 15, 2021