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City BeautyReviews 1,367

3.6

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City Beauty Reviews Summary

The company, City Beauty, has garnered mixed feedback regarding its products and customer service. On the positive side, many customers report effective results from various skincare items, noting improvements in skin texture and appearance. However, significant concerns arise around customer service, particularly regarding communication issues, delayed shipping, and difficulties with returns. Some customers express frustration over billing practices and lack of timely support. Overall, while the product quality is often praised, the company must address its customer service shortcomings to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
121
value
133
shipping
135
returns
53
quality
131

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Nigeria
10 reviews
6 helpful votes
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Great skincare
January 6, 2020

At first, after trying it didn't make a difference as expected. But after continuous usage, I could now see how perfect it's working. I have recommended it to alot of women out there and it's helpful.

Date of experience: January 5, 2020
Cynde C.
Tennessee
2 reviews
4 helpful votes
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At first I wasn't sure if I liked it. So I didn't use it, I changed my mind and decided to try it now I love it I can see a difference on my skin and it feels soft and smooth.

Date of experience: January 4, 2020
California
1 review
0 helpful votes
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Amazingly fabulous
January 1, 2020

I have discovered I actually do have eyelashes, and they look LONG. Superb cosmetic, I am telling all my friends. I shall now try your lip liner to make them appear bigger than too,

Date of experience: December 31, 2019
Canada
1 review
22 helpful votes
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The city beauty InvisiCrepe body balm does not do anything at all. I used it regularly twice daily and it didn't do a thing except drain my pocketbook.

Date of experience: December 30, 2019
Missouri
1 review
0 helpful votes
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The first time I tried it I didn't notice a difference and went back to my usual cream. Since I had ordered more than one I decided to try it again a few months later and WOWZA! Everyone started commenting and I started to see a difference. I just needed to give it more time. Now everyone I know is ordering it! Try it, be patient - it DOES work.

Date of experience: December 30, 2019
Texas
1 review
1 helpful vote
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It really works!
December 29, 2019

I have tried so many other products to help my sagging skin around my mouth and jaw line, nothing has worked until City Beauty. I have been using the product for about 3 weeks now and I see a noticeable difference in my skin. The lines around my mouth have decreased and my sagging skin at the jaw line is tightening up. Simply amazing, thank you so much!

Date of experience: December 29, 2019
Georgia
2 reviews
5 helpful votes
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My neck was sagging and wrinkled. The sculpting cream took away both! I'll never stop using it!
Although I didn't really have issues like this with my face, I began using it all over my face. I'm now getting comments of how beautiful my skin is. Thanks City Beauty for making such a great product!

Date of experience: December 29, 2019
Massachusetts
1 review
35 helpful votes
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Aging Grammie
December 29, 2019

This is my 3rd jar of sculpting cream and the only result I get is brighter looking skin. My wrinkles are all as prominent as they were and I can't see any lifting of my jawline. I am 77 yrs old so I don't know how much anything can change my skin at this point. I keep trying because I'm afraid to see what I'd look like if I stopped.

Date of experience: December 29, 2019
Colorado
1 review
2 helpful votes
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I love the way this lotion makes my skin feel. I've only been using it for a couple weeks so it's to early to know if it helps with wrinkles and fine lines.

Date of experience: December 29, 2019
California
1 review
2 helpful votes
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Younger than ever
December 29, 2019

My skin looks firmer and my brown spots lighten. The sagging on the jawline less and firmer. My sister in law notice my face look skinnier. She ask me what do I use.

Date of experience: December 28, 2019
Germany
1 review
1 helpful vote
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Great Nighttime Cream
December 29, 2019

Rich, nice - smelling cream that absorbs overnight leaving skin feeling nourished and not greasy. Great for face, neck, and chest.

Date of experience: December 28, 2019
GB
1 review
1 helpful vote
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My day cream
December 29, 2019

This feels wonderful on my skin, and obsorbs quickly on my face, this will be part of my daily skincare routine.

Date of experience: December 28, 2019
New Zealand
1 review
4 helpful votes
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Noticable difference
December 29, 2019

I have found the multi action sculpting cream to have made a slight difference to my skin and after using it for only 2 to 3 weeks hope to see more improvements to my skin

Date of experience: December 28, 2019
Texas
1 review
88 helpful votes
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Does nothing
December 17, 2019

I have gone through two jars of the sculpting cream. No results as the product claims to produce. Just a cream. Do not recommend. I have not had any experience with the business other than ordering the sculpting cream. I am age 66 and fell for the promise of a cream lifting the skin around my sagging neck and eyes.

Date of experience: December 17, 2019
Florida
3 reviews
3 helpful votes
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LOVE the lip products
December 9, 2019

I have been buying City Lips for over a year and I won't use anything else now. I was not completely satisfied with another one of their products. I called into the customer service number, did not have to hold long and they made sure I was completely satisfied with the resolution. I give them full marks for total customer satisfaction. Thank you Brent in customer service

Date of experience: December 8, 2019
Texas
1 review
41 helpful votes
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Trying to contact City Beauty, their phone number is not a working number. I want to cancel my account noticing they are charging my account monthly and was not aware where they hid the statement if you purchase any of their products automatically sets up an autoship. I'll let PayPal help take care of this for me!

Date of experience: December 2, 2019
Illinois
1 review
5 helpful votes
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I don't even understand these bad reviews. I've ordered City Lips multiple times over the last few years with no issues.
By far, this is the best *plumper* by keeping your lips soft, hydrated and full. I apply nightly, every night, generously. This not only plumps my lips, but keeps them from getting chapped every winter.
This stuff is a miracle.

Date of experience: November 28, 2019
Illinois
1 review
1 helpful vote
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You can see it works!
November 20, 2019

Look at my lips! I was skeptical because "if it looks too good to be true" it usually is... I couldn't believe how well this product works!

Date of experience: November 19, 2019
California
1 review
134 helpful votes
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Buyer Beware
November 14, 2019

Shady business practices. Don't believe their "no risk" offer. They are horrible to deal with and I am getting stuck for shipping and handling to return an order they screwed up on.

Also the cream starts to itch after a few weeks. Maybe the "animals" they are actually testing on is us. Don't buy, I am in the process of returning and I do not think this hassle will end without another 10-15 more emails at least.

Date of experience: November 14, 2019
New York
1 review
28 helpful votes
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Expensive Face Cream
November 12, 2019

No difference save your money. Same results as drug store brand. By the time you realize there is no difference in fine lines it is past the money back guarantee.

Date of experience: November 12, 2019