• CitizenShipper

CitizenShipper

Overview

CitizenShipper has a rating of 3.33 stars from 1,070 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CitizenShipper most frequently mention great experience, pet transport, and fur baby. CitizenShipper ranks 5th among Mail Forwarding sites.

  • Service
    230
  • Value
    222
  • Shipping
    207
  • Returns
    104
  • Quality
    201

This company does not typically respond to reviews

Positive reviews (last 12 months): 22.7%
Positive
5
Neutral
0
Negative
17
101
See all photos

What reviewers want you to know

Positive highlights

  • We was able to have our fur baby transported with the most ease.
  • I have booked several pet transports with Citizenshipper and they never disappoint!

Critical highlights

  • When issues arise citizen shipper does nothing to help.
  • With the exception of Ryan their customer service is absolutely terrible.
How would you rate CitizenShipper?
Top Positive Review

“Great Transporter/ Excellent Service”

Tanzie Y.
1/25/24

I must admit I was reluctant at first to trust my pet with a total stranger, but Matt did an excellent job. He picked up my golden doodle in New Jersey and brought him to me in Florida healthy and happy with updates along the way. I highly recommend the driver and will be using this service again!

Top Critical Review

“Very bad and Good”

Colette T.
1/2/24

I hired "Pawsome" pet transport, The guy cancelled on day of pick up and I am still waiting on the rest of my refund.He gave me 350 back so far of 600 and says I have to wait a couple of weeks but his profile sates 5 to 7 business days.I had to scramble and get another company and they are wonderful.I will use them directly.In other words you pay 170 fee with citizenshipper and whatever goes wrong with you and the driver, then it's not citizenshipper fault.You put your trust into a stranger.I will never use them again.

Reviews (1,070)

Rating

Timeframe

Other

Reviews that mention popular keywords

citizen shipper (164) fur baby (30) pet transport (93) customer service (35)
Thumbnail of user colettet40
1 review
0 helpful votes
January 2nd, 2024

I hired "Pawsome" pet transport, The guy cancelled on day of pick up and I am still waiting on the rest of my refund.He gave me 350 back so far of 600 and says I have to wait a couple of weeks but his profile sates 5 to 7 business days.I had to scramble and get another company and they are wonderful.I will use them directly.In other words you pay 170 fee with citizenshipper and whatever goes wrong with you and the driver, then it's not citizenshipper fault.You put your trust into a stranger.I will never use them again.

Products used:
The best they can do is refund the 170 dollar finder fee

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Thumbnail of user jenn107
1 review
0 helpful votes
February 2nd, 2024

Beware of this company! I hired two different female transporters, which was the worst experience. Emi pet transport and Roll A Way Pets transport are scammers. Wanted money up front before picking up or delivering my cat to me. Neither transporter communicated efficiently. Date changes, lies, totally inconvenienced myself and family. This company has no customer service, except for email. I wouldn't trust anyone working for this company to transport my pet. A month lady I am now having to transport on my own! Complete scam and waste of time!

Tip for consumers:
Citizenships Transport is a scam!

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Thumbnail of user troy.signorelli
1 review
0 helpful votes
April 9th, 2024

This business model is a scam for all people looking for animal transport. You're not permitted to speak or screen drivers before paying them a hefty deposit. If the driver turns out to be flaky or hard to work with, Citizen Shipper will do anything they can to screw the buyer and protect the driver. Beware of this company and using their services

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Thumbnail of user roberts7245
1 review
0 helpful votes
July 23rd, 2022

Gave my "transporter" 4 stars because he worked hard to make this happen, but equipment limitations did not allow it. However, Citizenshipper right away gave me a credit for the money I had paid and now I will re-list my shipment. Hopefully it works out this time.

Thumbnail of user tanziey
1 review
0 helpful votes
January 25th, 2024

I must admit I was reluctant at first to trust my pet with a total stranger, but Matt did an excellent job. He picked up my golden doodle in New Jersey and brought him to me in Florida healthy and happy with updates along the way. I highly recommend the driver and will be using this service again!

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Quality
Thumbnail of user rebeccac2256
1 review
0 helpful votes
March 19th, 2024

I need to update my review on Chloe. She brought my 8 wk old Maltese puppy, Bentley, from Houston to Myrtle Beach, SC.
Not only did Chloe take extra precautions regarding his health because he was so young. She also worked on me in the price. I was previously scammed by an unscrupulous (supposedly) breeder who not only took all of my money and didn't deliver the puppy and they also stole my identity. She worked with me on my budget. Not only was she in Houston for another transport, she made sure she picked him up the same day that I booked her. She treated him like he was also her own furkid. She drove straight through dealing with some pretty bad weather. She stayed in touch with me during the whole transport, arrived when promised. Chloe put me and my friend that bought him for me at ease. My friend said, she's an Angel. I didn't worry one bit and neither did my friend. After being scammed out of close to $2000. I would normally be leery of anyone who promised me the Moon but stole from me. I did not have one single doubt about her. There are not enough good things I can say about Chloe!

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Thumbnail of user emilyq267
1 review
2 helpful votes
December 7th, 2023

This company is a scam! They have a $170 booking fee, on top of the drivers fee. Plus, after paying the drivers fee the driver cancels. Keeps the money. The company doesn't care if you leave a bad review for the driver. They will delete the bad reviews. That's why the drivers have good reviews only. They don't have a phone number to call. Only email. That's a red flag already. Don't fall for this company. Trust me, save yourself the time and money.

Thumbnail of user rachaelg82
0 reviews
0 helpful votes
June 26th, 2022

Was super easy to get a quote. I used this service to transport my dog from NC to NY and had a great experience.

Products used:
I used citizen transport for transporting my dog.

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Value
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Thumbnail of user sarahk1691
1 review
3 helpful votes
January 22nd, 2023
Verified purchase

The site takes no responsibility for the people that transit items/animals on their website. They got two stars for giving me a credit towards taking another chance. They would not give me my money back (since I no longer felt comfortable using the site) agreed to a price with a driver for pick up of a puppy but then after getting my deposit refused to give the breeder the needed contact info the day before he was suppose to pick up the puppy. Was VERY shady. So we didn't feel comfortable releasing the puppy to him. So he got $150 out of me for doing nothing other than screwing me and putting me in a difficult position with the breeder. I was stuck using this site because I didn't want to loose the outrageous $100+ fee on top of the already $150 dollars.

Tip for consumers:
Do not use any driver that doesn’t have a ton of positive reviews

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Thumbnail of user rc505
r c. – CitizenShipper Rep

We're sorry to hear about your disappointing experience with our platform and the driver you were connected with. We understand how frustrating this situation must have been for you and the breeder. At CitizenShipper, we aim to provide a safe and positive experience for our customers, and we take your concerns seriously.

While we cannot control the actions of individual drivers, we continuously work to improve our platform's security and the vetting process for drivers to ensure a better experience for our customers. Your feedback is invaluable in helping us identify areas for improvement.

We encourage you to reach out to our customer support team at support@citizenshipper.com, providing your order details and mentioning your review. This will allow us to investigate the matter further and discuss potential solutions to address your concerns.

We apologize for any inconvenience and emotional distress you have faced, and we hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future.

Thumbnail of user evandroc3
1 review
0 helpful votes
May 7th, 2020

The service was amasing!
The service was amasing. I would like to thank Rod who guided me through all stages of the process. My motorcycle left Los Angeles and was delivered to my new address in Miami (door to door). Congratulations to ADL Logistics.

Thumbnail of user karie44
1 review
0 helpful votes
June 10th, 2022

I loved how easy CitizenShipper was to use. I was very apprehensive about trusting anyone with our family pets in the first place... let alone to travel halfway across our nation! I received several bids, I was able to visit with the people so I could feel comfortable with the arrangements and know what they offer. It was a wonderful experience! My Dad is in a care facility in Washington. His reunion with his old dog is a memory I will always cherish.

Tip for consumers:
Extremely wonderful to be able to have so many bids to choose from!

Products used:
Dog Gone It pet transports

Service
Value
Shipping
Quality
Thumbnail of user mt4pack
1 review
2 helpful votes
January 22nd, 2024

My experience was with specific drivers but the company did not step in to help.
It happened a while back, I kept trying to get the drivers/company to make it right B4 writing this review. Hired to transport a Mack (dog) from Ohio to Wisconsin. Ashley and her sister Marrian contracted the transport. Said they have been doing this for 8+ years. Venmo the $50 deposit to Ashley and Mack was on his way. Asked if they provide communication or GPS locations along the way, she said FaceTime and videos. Ashley lives in Oak Harbor Ohio, very close to the pick up point. 1 hour into the trip I get this message: "Hello, we have a bit of an emergency, and I have a question. Our drive shaft on our van broke as we were driving down the road and I don't have all of the money to fix the part. We are 4 hours away". "So I'm requesting you the send the rest of the money". I said I wasn't comfortable doing that and asked about this being a company vehicle or if her sister Marriann could help. Ashley said if she didn't get the money the transport will stop. I had already paid for Mack so I sent another $50 so they could get it fixed. I asked for location but that's when they went silent! Tried several times the rest of the day, not knowing about Mack or the transport. Next morning at 6am continued trying to get a response from Ashley or Marriann but nothing. At 7am I was asking for a refund because she apparently stopped the transport (without acknowledgement) and still had Mack. Panic set in. I contacted the previous owner of Mack and they dropped him back at her house. I jumped in the car and drove the 6 hours to Ohio to get Mack. Neither Ashley or Marriann ever responded to my constant communication about this situation. Citizen Shipper refused to get involved because they said I contracted with the shipper not them. Apparently they don't screen there drivers! I know this was a long review but wanted to get the message out about Ashley, Marriann, and the company itself Citizen Shipper.

Tip for consumers:
Review covers it all. Stay away from Citizen Shipper!

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Value
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Thumbnail of user gabeh31
1 review
0 helpful votes
March 15th, 2021

This is a wonderful service for finding the best deal when you need to transport pets. We had a wonderful experience with our transporter, and we had plenty of options to choose from.

Thumbnail of user josha374
1 review
0 helpful votes
April 3rd, 2024

This site is too expensive and when you have a problem, there's no customer service support to help you. Use uship.com instead. It's cheaper and the have a customer support service team you can call.

Thumbnail of user staceyv39
1 review
6 helpful votes
July 17th, 2020

I love working with Citizenshipper! I meet people from all over and get the chance to deliver their new and sometimes already well- loved animals to them. The only thing that I would say to keep in mind as a consumer looking for pet transport, would be that CS has their own fee separate from what your bid is. That and not always is the lowest bid the best. Sometimes, it's okay, just read the reviews of the shipper. I know as a legitimate Pet Transport small business owner, it makes ALL the difference in the world how these precious animals are treated during their journey.

Thumbnail of user victorial335
1 review
7 helpful votes
March 17th, 2021

Great way to safely transport your animals throughout the continental US. Had one incident where the driver was a scammer. Collected money and never transported the animals and went MIA. I received a refund for the CitizenShipper cost, but was pretty much told "sorry, but we can't do anything" about the payment made towards the driver. Not sure how they screen their drivers. All other drivers have been great. The one mishap was a costly one though. Wish they secured drivers better.

Tip for consumers:
Be weary of the driver you select. Always read reviews.

Products used:
Great way to safely transport your animals throughout the continental US. Had one incident where the driver was a scammer. Collected money and never transported the animals and went MIA. I received a refund for the CitizenShipper cost, but was pretty much told "sorry, but we can't do anything" about the payment made towards the driver. Not sure how they screen their drivers. All other drivers have been great. The one mishap was a costly one though. Wish they secured drivers better.

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Thumbnail of user jenniferb337
Citizen S. – CitizenShipper Rep

Hello Victoria,

I am sincerely sorry you had a bad experience with a driver you found on the platform. We do screen drivers for applicable background checks however, since we do not employ the drivers (thus keeping costs down), we are unable to do complete background checks. Also, if a scammer has not been caught scamming, there would be nothing to find, even if we were able to check fingerprints. We understand that, and we do our best to help customers who find themselves in that situation. To wit: we recommend only using refundable, traceable payments when paying drivers; we have many help articles and a whole team of customer support agents available to provide that knowledge and advice; in cases where the police are involved, we are able to provide the information we have on file so that a case can be made. No one here at CitizenShipper is happy that this happens, but we have put as many safeguards in place which are legal and have the best outcomes in mind. If you have not initiated a theft case against this driver and wish to, please contact support@citizenshipper.com for the information.

Thumbnail of user matthewm1992
1 review
0 helpful votes
June 17th, 2022

Was able to find a shipper for my pet within a few hours of logging into site. Great service, keep it up.

Thumbnail of user sues1053
1 review
0 helpful votes
June 8th, 2022
Verified purchase

Using Citizen Shipper allowed me to find a trustworthy driver for shipping my new puppy from Wisconsin to Ohio. I received 8 messages from pet couriers immediately after posting my request- this allowed me to read reviews and choose the one that best fit our situation. The driver I chose was professional, courteous, and aware of pets' needs while on a long drive. I would definitely use this site again :)

Service
Shipping
Thumbnail of user oliviad475
1 review
4 helpful votes
December 25th, 2023

This company lost my dog and kept him in his own crap for over 5 days. Driver lost my dog. Will never get him back. Company is not and will not take responsibility or help. Driver left saying 'not liable, not my issue' after losing my rescue.

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Thumbnail of user joshuae319
1 review
0 helpful votes
July 23rd, 2022

Great job and very professional. They connected me with a number of bidders and walked me through the process. The person they connected me with was also very professional. He kept me up to date with tracking, images, video, and messages.

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Thumbnail of user davidg1053
1 review
0 helpful votes
May 5th, 2019

I found a great shipper at a great price on CitizenShipper.com. Bravo Nation, Inc. hauled an aircraft from Delaware to Texas for us. My only complaint is CitizenShipper rates 278.00 for their part was considerably higher than Uship charges.

Thumbnail of user jael31
2 reviews
1 helpful vote
January 2nd, 2024

A very good platform to transport your pet. One thing to aware is their fee plan is quite non-transparent. I just booked a transport of my pet for $300 for the driver and then I found the fee for CitizenShipper was $105.

I think the amount (30% fee) is pretty high but the worse part is that you would not know the $105 fee was NOT a down payment for the driver (very murky explanation unless you scrutinize the fine prints). They really need to be more transparent for their fee schedule. Almost a scam was what I felt.

As a comparison a similar platform UShip has a service charge of only $25 for a ~$300 job. And they present the service fee very clearly, unlike this CitizenShipper!

In conclusion, for your next pet transport, use UShip not CitizenShipper, given $325 (UShip) vs. $405 (CitizenShipper).

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Thumbnail of user angelj156
1 review
0 helpful votes
June 13th, 2022

Citizen shipper helped me get my baby back and home into my arms. I love citizen shipper for helping get me in contact with Kara

Tip for consumers:
Look for Kara, she is a blessing

Products used:
I got my cat shipped

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Value
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Thumbnail of user nickn542
1 review
0 helpful votes
July 10th, 2022

CitizenShipper was my first choice when looking into a pet transporting service. The platform was fool proof and I received several bids on my "job" instantly. The platform generated these bids with a wide array of prices to fit any budget. I was able to interact with potential shippers easy through their chat function. I was able to ask answers and ensure I picked the best shipper for my needs. I feel their platform is more interactive and more direct when compared to Uship. I never get fast bids or instant interaction when I used their service in the past. Ultimately, I would recommend CitizenShipper over other platforms due to the easy use and in depth interactions with the shippers. The reviews of the shippers were also helpful in determining the final selection. Pet transportation was made easy when using CitizenShipper.

Tip for consumers:
No

Products used:
Pet transportation

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Value
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Quality
Thumbnail of user shannaj39
1 review
1 helpful vote
December 10th, 2023

Paid Citizenship then chose broker State To State. No driver. Excuses No Contact 5 business days. Offering to refund in credit coupons. Glad it wasn't a pet to ship

Tip for consumers:
Paid both CitizenShipper then State to Stare Broker no contact for 5 days

Products used:
Nine charged for all

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Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?

Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.

If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.

With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.

We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.

Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.

Company Representative

Thumbnail of user jenniferb337
Citizen S.
Customer Support
Typically does not respond to reviews
A marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transporters.

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