Victoria L.’s Reviews of CitizenShipper & more

Victoria's Profile

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3/17/21

Great way to safely transport your animals throughout the continental US. Had one incident where the driver was a scammer. Collected money and never transported the animals and went MIA. I received a refund for the CitizenShipper cost, but was pretty much told "sorry, but we can't do anything" about the payment made towards the driver. Not sure how they screen their drivers. All other drivers have been great. The one mishap was a costly one though. Wish they secured drivers better.

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Great way to safely transport your animals throughout the continental US. Had one incident where the driver was a scammer. Collected money and never transported the animals and went MIA. I received a refund for the CitizenShipper cost, but was pretty much told "sorry, but we can't do anything" about the payment made towards the driver. Not sure how they screen their drivers. All other drivers have been great. The one mishap was a costly one though. Wish they secured drivers better.

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Citizen S. – CitizenShipper Rep Over a year old

Hello Victoria,

I am sincerely sorry you had a bad experience with a driver you found on the platform. We do screen drivers for applicable background checks however, since we do not employ the drivers (thus keeping costs down), we are unable to do complete background checks. Also, if a scammer has not been caught scamming, there would be nothing to find, even if we were able to check fingerprints. We understand that, and we do our best to help customers who find themselves in that situation. To wit: we recommend only using refundable, traceable payments when paying drivers; we have many help articles and a whole team of customer support agents available to provide that knowledge and advice; in cases where the police are involved, we are able to provide the information we have on file so that a case can be made. No one here at CitizenShipper is happy that this happens, but we have put as many safeguards in place which are legal and have the best outcomes in mind. If you have not initiated a theft case against this driver and wish to, please contact support@citizenshipper.com for the information.