Unfortunately, it sounds like you may have encountered an online scam. The way our site works, is that a shipper, you, would list your shipment on our site and gather quotes from drivers. You would then choose a driver, and then pay them directly for shipping your pet.
There are many scams online claiming to be shipping a pet via our site, however they are using our name fraudulently. All emails from Citizenshipper will end with "@citizenshipper.com.
" If you have a driver from our site, you may tell me the name and I can try and find a contract associated with them for you. Or if the person who is shipping to you has an account, I can look that info up as well.
Please do not send these people any money unless you have verified that they are 100% authentic.