CitiCards

These parasites lowered my credit to nothing and now have made me look like I'm maxing out my cards and lowering my credit score. You have to call numerous times to get anyone who speaks English. You hear someone with crying kids mumbling in Thai. Unprofessional is an understatement. When I called to get some type of resolution I got switched from department to department. Basically they employ a bunch of cheap labor with people who don't know what they are doing. I will be getting rid of all of my Citicards and switching my checking account to another bank.
I also had an issue where was disputing a payment and it was crickets. No resolution. I ended up getting my money from the vendor after I filed a lawsuit.
That was scary. So basically if something happens these idiots probably would not even return your money and pass you from one person who doesn't speak English to anther. Citibank is fired! A disgrace.

Of all the credit cards we have Citi card is the worst to use overseas. Never know when transactions going thru. In one year i was sent two new cards due to fraud detections from Citi.When I try to purchase airline tickets it was declined,after speaking to reps they told me it's going to be fine. After 2-3 tries it's still declined. We registered our Att bill for auto pay, it also would be paid and my service was suspended and was charged $35 to get back online. Citi card is super inconvenient to use

False advertising of 0% balance transfers for 21 months just to get you to apply and then be declined to move you into a different card Offer with a higher interest rate. Waste of time and unwanted hit on credit report.

After blocking our credit card and multiple attempts with customer service to correct this, we have decided to close our account with CitiCards after 17 years with them. You should be ashamed of yourselves, Citibank/CitiCards. Outsourcing your customer services was a bad move! You have one pissed off customer who will never come back!

I purchased a watch from watch Rapport on 9/2/23. When it didn't arrive in 6 weeks and they couldn't tell me when it would, I requested a refund and filed a dispute with Citi Cards. Now 2 months later, I still haven't received the refund and Citi is foot dragging the investigations. Multiple agents in their dispute dept. have been sympathetic and promised to contact their "investigator" on my behalf to no avail.

Now I feel victimized twice!

You can't ever log in easy/today impossible, phoned/the charges have no idea where they came from/recording, so I phone the # on back of card, usually works, but not today. Whoever answered so hard to understand/driving a car believe, so I asked her where are you, such an echo. She was in China, extreme accent, so that did not work out at all. I keep them only so my American airmails keep current.
Have no Citibank here, so have to pay online. Years ago had no problem, but now would not recommend.

Can't believe this company can be allowed to be in business. Worst customer service ever. I would go as far as to say that they are fraudulent. I closed my 101 year old mother's account 9 months ago and overpaid their fees and the disputed charges on the account. They are still sending bills on the closed account as they have accepted Norton Utilities charges on the closed account. I have spent hours on the phone with no resolve.

City blocked my card for no reason. When I call they take forever to verify and they say my account is in good standing. When I try to use the card, it's deny. It's so embarrassing. I call again and again. Went that for few days, and now they said my card is blocked and it can only be verified by mail. They said mail will take 5-7 days. I requested over night service that they declined.

I accidentally bought concert tickets online from a notorious scam company, Tickets-Center.com. This company has had 3,750 complaints in the last several years and is not BBB accredited. 861 complaints in the last year.I bought the tickets but the would not release them to me until I downloaded an app on my computer, which was not explained prior to the purchase. Shady business. I NEVER received the tickets and CitiCard refused to refund my money even though I have been a loyal customer for over 7 years. So, they can keep their $238.00 and I closed my account. Hope it was worth it Citibank.

After Auto System couldn't understand by Secret Word, I tried for a Live Person. I was connected to China and eventually lost due to bad connection. 2nd attempt I was put thru to India. The Rep transferred me to the Travel Group (again India). He took so long and asking so many questions I finally said I will use another card and hung up. Terrible Customer Service

Take it from someone who knows. Stay far away from this card unless you want bad service, high rates, and no understanding. So many better cards out there. Let this be your last resort. I've had a completely bad experience and just want to warn others.

I opened a Citi Premier Card less than 2 months ago and have had NOTHING but problems. I received my physical card and when adding it to my Apple Pay, it triggered an alert which had me on hold with the customer service department (who of course is outsourced to Asia) for over an hour. That was finally rectified, but since then it has been literally a once a week or more occurrence that transactions I'm trying to legitimately make are flagged which the only way to rectify is to contact their customer service department numerous times to try to sort it out. I get no sort of alert by phone or text of an issue and when I have no other choice but to contact customer service it is the most inane process of "verification" that makes absolutely no sense. Their "verification" method criteria are secondary phone numbers to contact you (why have a number associated with your account if they won't use that to reach you?) or numbers of other credit cards or checking accounts that have nothing to do with Citibank. What's the point of having a secret word if they don't use it? T9 times out of 10 they want to send you a letter of verification which takes an average of 7-10 business days to get to you while all that while you can't use your card?! We are in 2022 and this is the best you can do Citibank? I only got this card to take advantage of the bonus travel points and now that I've received those I will no longer be using this card. It's like the twilight zone, truly and utterly horrible.

I went to US Virgin Islands I booked the hotel through their travel website when I arrived to the hotel it was not a 8out of 10 hotel as stated on their travel site but a 3 put of 10. The hotel had mold on every pool another pool didn't even have their 2nd pool was empty(no water) and their room had bed bugs...I tried disputing this with CITI and they honored the hotel instead of their consumer which is me. I left bunker hill hotel the very next day to Emerald beach resort and repaid for 2 hotels essentiallt...this has been the worse experience ever. I will never ever recommend anyone to get CITI they don't care about you.

Can never speak with a person even after holding hours and hours. When a representative gets online you are transferred to someone who also cannot help and they transfer you again. Yesterday I waited on hold for 37 minutes the first time, then 1 hour 10 minutes, and gave up. Today I spoke with someone after holding for 1 hour and 12 minutes. We were on the phone for 34 minutes when she transferred me to someone who proceeded to hang up on me. We will find another bank for our corporate accounts.

I was issued new cards every month or two due to fraudulent activity, a real pain when you have autopay set up with several accounts. I left and am trying discover.

Applied for and recieved an American Citi Business Card. They had a computer change in May or June and stop sending us our bills. Very difficult to deal with on the phone. Foreign call centers, you get passed from one person to the next. No resultion. Tried several times for a resolution. We paid the late fees and closed the card. Very bad service. All over $50 of messed up billing. Sorry American Airlines, you have a lousy partner.

I reserved a place to stay for 4 nights in the Fall of 2017 and paid with my Citi card. I was contacted by the place 2 days before my stay and told I would not have a place to stay. I disputed the charges as I had paid for something I did not receive. After several months of working with Citi, since they couldn't get the merchant to refund - they would not refund the fraudulent transaction. So much for using the card with peach of mind! American Express would have protected us in this situation - Shame on Citi!

For three months I haven't been able to access my Citicard account online; each attempt results in a message saying my username. Password is incorrect (it wasn't!) and asks me to re-enter the information. When I do that, it locks me out till I call customer service (a lengthy process). Tech support usually offers the "expert" opinion that there must be a glitch in the system, though one said that if I key in the address myself instead of using a bookmark or Chrome suggestion it will open; it doesn't. In the numerous times I have called to gain access, customer service always says it will pass along the problem to someone. Not once have I ever received any word that has happened, and the problem persists. This is the worst financial institution I have ever dealt with. I no longer use the card, of course, but there are a couple charges to appear in the next cycle, and I need to cash in my reward money before they lose that, too, so I will need to get denied again.