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Can never speak with a person even after holding hours and hours. When a representative gets online you are transferred to someone who also cannot help and they transfer you again. Yesterday I waited on hold for 37 minutes the first time, then 1 hour 10 minutes, and gave up. Today I spoke with someone after holding for 1 hour and 12 minutes. We were on the phone for 34 minutes when she transferred me to someone who proceeded to hang up on me. We will find another bank for our corporate accounts.
Tip for consumers:
Find another bank as Citicards has gotten so big they do not care about their customers. I am an executive used to excellent customer service and am totally frustrated at my attempts to speak with someone, ANYONE within city citicards. Who has hours of time to sit "on hold" attempting to gain assistance on your account?!
Products used:
Corporate cards for our sales' representatives; no customer service; can NEVER speak with a representative at Citicard.
Nicki T.'s review of CitiCards earned a Very Helpful vote
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