Citigroup Private Bank
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Citigroup Private Bank

How would you rate Citigroup Private Bank?
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Minnesota
5 reviews
11 helpful votes
Follow Vincent G.
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REALLY!
February 4, 2025

Could not pay my bill for home depo charge card because my address was not on check in store associate was very rude no choice but to cancel card

Date of experience: February 4, 2025
Poland
7 reviews
0 helpful votes
Follow Go To Revive Crest.com for Help l.
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I firmly alert against drawing in with Citigroup Private Bank, as my experience proposes they work as a trick organization. Be careful about any contribution, as it might bring about monetary misfortune and negative outcomes.

I've gotten my cash back and that was just way I could go about it. I found support from. (I Involved THEIR Site URL AS MY Showcase NAME AND PROFILE PICTURE ON THIS Audit INCASE YOU Want Assistance AND Believe Should Connect with THEM).

Note: I did this on account of the severe arrangement here and truly I simply need to help whatever number individuals as would be prudent to get their cash back.

Date of experience: October 9, 2024
California
2 reviews
7 helpful votes
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Citibank may transfer funds from your external bank account without your knowledge! They did this from my account. This was horrible. Online banking management is terrible. Custom service is outsource to Manila or South America country. Calling them just waited time and they may hand up on you too.

Date of experience: May 31, 2019
New York
2 reviews
0 helpful votes
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I'm their former global head of compliance and I've lodged a formal complaint against them and am considering suing them. That should tell you enough. My experienced banker and investment adviser both quit no doubt they hated it, my "new" banker never bothered to meet me, nobody looked over my portfolio after I sold two properties and had significant excess cash, and they gave me little advice and what advice they did give was inaccurate with no explanation of risks or the downside. So far as I can tell they replaced experienced people with junior staff with no clue.

Date of experience: October 24, 2023
California
1 review
0 helpful votes
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Decreased my limit
June 2, 2022

It's a good card. Very convenient, however, they decreased my limit by over %50 and can't tell me why. Checked my credit scores and they went up in the last 24 hours. I pay my balance bi-weekly to monthly. I escalated through service but don't think it will do any good.

Date of experience: June 1, 2022
New York
2 reviews
1 helpful vote
Follow Chayuky K.
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I have had nothing but negative and frustrating experience with citibank! The online banking is just exhausting. Total time and energy waster. I can go on and on with stories about my experiences. Every day it was something else. After 3 months i finally switch to Chase. What a time waster.

Date of experience: November 1, 2017
Maryland
1 review
1 helpful vote
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Online
October 25, 2017

I have a Citi credit card which I pay online I get no hard statement. I tried to change my password and was locked out of the system. I called 2 times they can not get me back in at all. Their answer was thanks for calling have a nice day. I can't see it at all. So I can't pay it or see anything. Worst customer service ever.

Date of experience: October 25, 2017
California
1 review
0 helpful votes
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Worst online system ever
October 16, 2017

It took 20 hours (!$##$) to get online access to my elderly parents account (which I had already joined in person at the bank.) It repeatedly "goes down" and is unavailable and then locks me out every other time I try to log on. I have NEVER had this problem with any other bank and I have done online banking for 20 years.

Date of experience: October 16, 2017
California
18 reviews
23 helpful votes
Follow V S.
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Recently we stopped the autopayon the Citibank Costco credit card for a couple of months. We called and put it back into force. But Citibank did not take the money from the account two months in a row, costing us almost $200 in interest! This has been my experience with Citibank long term--they are only interested in Citibank. I had been an early fan. Costco should change to another credit card company.

Oh, and the agent was eating (with great enjoyment) while I was on the phone.

Date of experience: June 10, 2019
Singapore
32 reviews
44 helpful votes
Follow MIke T.
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Unreliable and arrogant people filled this place. I was so pissed with their unethical approach to handling a dispute that i had to pull out all my funds from them. In addition, closed all investment and credit card with them. They left me in SHOCKED over how unprofressional these people are. I suspect they hire their staff from some third world countries that couldnt care less about honesty and kindness!

Date of experience: October 27, 2019
Nigeria
4 reviews
0 helpful votes
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Don't trust Citi ban k
November 10, 2023

I lost trust in Citibank after having two credit cards with them. Once I discovered their lack of honesty, I promptly closed both accounts. I strongly advise against opening a Citibank Credit Card, as they seem inclined to exploit customers with late fees and high interests. One of my cards, the Best Buy Credit Card managed by Citi, exemplifies this. Despite calling a month before my 16-month promotion ended to settle the remaining balance, I later discovered they had continuously withdrawn the minimum from my checking account, accumulating fees totaling $325. On the contrary, my Costco Credit Card with a $0.00 balance had no issues. I regret opening an account with Citibank and won't engage with them again. Lessons learned. Reviews revealed others faced similar problems with fees and interest. Thankfully, Helpback.me assisted in recovering all the fees taken from me.

Date of experience: November 10, 2023
New York
13 reviews
69 helpful votes
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Online system the worst!
September 29, 2017

Today down pretty much most of the day. The online system is worst that usually and it is very bad in general. I logged in did about 3 transfers, error message system down. I tried to log in later, system down. Just now I made a payment, suddenly system down. Customer service line is busy, no response. I tries to send a message, of course you cannot, the system is down. Now the credit card information is not available... cannot make a payment, cannot see the balance... thank you Citibank for nothing!
Citibank has the worst technology ever!

Date of experience: September 29, 2017
Minnesota
2 reviews
8 helpful votes
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Citi has always given me the impression that they would protect me the consumer in transactions. This Fall we booked a place to stay on a trip to California. Two days before leaving on our trip - the place we had already paid for contacted us and said we would not have a place to stay. I disputed the charge with CITI, and went through a several month's long process - only to be told that since the "merchant" would not refund me - Citi would not refund the money paid for through them for nothing!

Date of experience: January 26, 2018
Pennsylvania
2 reviews
1 helpful vote
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The most disgusting bank
January 11, 2018

I have had nothing but a frustrating and disgusting experience with Citi NRI.
Sent a letter to Chennai office, 2 times so far without resolution yet, per instructions from customer service, instead of resolving a small online account lock issue on a call / text / email within the U.S. itself.
The first time I sent this, the bank kept waiting for a signature, and never followed up with me on the next steps and they expected a signature on a letter written by me, along with a driver's licence copy that already had my sig on it. I got to know the need of a signature after 2 months, and after 10 calls that I had to make from on my own. On top of that, one of the calls where the issue was escalated to a Manager, Rams Manager, Mgr SriRam hung up on me because he probably was in no mood to listen to a complaint.

Date of experience: January 11, 2018
Minnesota
1 review
0 helpful votes
Follow Abdulfatah A.
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Don't trust Citibank
December 18, 2019

I don't trust Citibank. I had two different credit cards with them and I closed both of them as soon as I found out they have not been honest with me. I would not recommend anyone to open Citibank Credit card. They will do anything to rip you off by charging you late fee and interests. One of my credit card was Best Buy Credit card managed by Citi. I called them one month before my 16 months promotion ended to pay my remaining balance and after they confirmed they have charged my checking account, months later, I found out that they have been taking the minimum out of my checking account and they charged me fees after fees totaling $325. My other Credit Card(Costco Credit Card had $0.00 balance and I didn't have any issue with that card. I regret opening an account with them to begin with. I won't see them or talk to them again. Lesson learned. I found out through reviews that some other people had similar issue where they were hit with fees and interest.

Date of experience: December 18, 2019
Oregon
1 review
0 helpful votes
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Do not use citicards!
September 1, 2016

I got a Costco credit card that used American Express. Citi took over and more than doubled my interest rate without notice. Now my monthly payment only goes towards interest. At this rate it will be paid off in literally 30 years! What a scam. After spending hours trying to make payment arrangements they said they don't have any "options for me". Basically scree you! $#*!s organization!

Date of experience: September 1, 2016
Arizona
1 review
0 helpful votes
Follow jeff s.
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That is, if you can get one single human being on the $#*!ing phone. This bank is absolutely worthless. It took me 15 tries on all of their various 1800 numbers to actually get a human in the fraud department. And guess what, it turns out their fraud department employees cant actually help you with fraud issues. If i need to contact my credit union, they have multiple phone numbers that get me to a human right now. I feel bad for citibank customers as citibank surely does not care of your problems. Citibank can kiss my $#*!!

Date of experience: August 9, 2017
Florida
1 review
1 helpful vote
Follow Valerie M.
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Private Client Customer Service is a complete joke and the people so rude. The worsed I've ever come across. None seem to know very much about the job they are being paid to do.

Date of experience: July 9, 2022
New York
11 reviews
16 helpful votes
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New to the city, many colleagues recommended Citi, for ATM access, account choices and what not. Did not work out at all for us. Too many fees, too many rules, un-competitive savings rate. Closed the account after one year.:-((

Date of experience: June 19, 2016
North Carolina
3 reviews
0 helpful votes
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Great bank
January 29, 2017

Customer Service was very helpful start to finish and I have nothing but great things to say.
Thy helped with a new loan for our dream home!

Just in time for the holidays!

Date of experience: January 29, 2017

Overview

Citigroup Private Bank has a rating of 1.8 stars from 37 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Citigroup Private Bank most frequently mention credit card and customer service. Citigroup Private Bank ranks 127th among Banking sites.

service
6
value
6
quality
6