Overview
Chrono24 has a rating of 4.7 stars from 2,948 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.
Was a little skeptical at first as I had never heard or them before. I did some online research and felt comfortable proceeding with my order. The experience was WONDERFUL. I received timely and descriptive status updates throughout the process, and my order was filled quickly and perfectly. Also, INCREDIBLE selection of watches; best I've ever seen. I will definitely use this site again, and I've already recommended it to several friends.
The item was exactly as pictured. Communication with the staff was clear, kind, and informative. The packaging was thoughtfully prepared and the item was perfectly safe. The delivery was swift and safe. I am grateful to have trusted the reviews and happy to add my own. Thank you!
I ordered the watch in february, using trusted checkout. It has not arrived. Seller is not respondig to my messages or Chrono24's e-mails. Still, they refuse to refund me.
Customer service is poor, they do not respond to any of my e-mails.
Stay away, they are the worst.
Spent a couple of months following examples of the watch I wanted, learning the market and watch prices before buying the watch I wanted. An easy to use website and a straightforward buying process. I'd use them again.
Overall, Chrono24 is a great place to purchase a Watch. However, I do not believe they hold dealers to a high enough standard. I have tried to purchase two Rolexes in the past 30 days one was a complete bust and was refunded the other did not match the dealers description perfectly, I have purchased other watches through Chrono24 and it has been excellent. I believe they need to pay better attention to the dealers selling higher end watches.
I absolutely love the 38mm Omega Speedmaster! It's the perfect size for a smaller wrist and it is very comfortable. The watch was carefully packed and it is obvious that it had never been worn or even taken out of it's original packaging. Great service!
Dealer did what was promised. Chrono ensures compliance and vetting process. This makes for a feeling of confidence in purchasing timepieces.
Second purchase through Chrono24. Could not be happier with my watch buying experience. Was a little nervous dropping 4k on a watch online, but having an escrow and the clear communication from Chrono24 made this a smooth and professional experience. Will not hesitate to purchase through Chrono24 in the future.
I have purchased several Rolex watches from official Rolex retail stores in the past when they had inventory. Now, their display cases are empty and no end in sight for Rolex to have watches available for sale. I went to the Internet to find a company that had new and used watches available for an immediate sale. After comparing multiple companies, I selected Chrono24 because of their knowledge and their honesty by being very open in presenting a watch in detail, both good and bad. I believe that trust and honesty are the most important qualities in buying and selling watches online. Chrono24 has the reputation of being a leader in the watch market, and I have now purchased an unworn Rolex watch to prove it.
My package arrived quickly, protected, and packed with luxury. I'm very happy with how everything went. There was great communication on Chorno24's part. Thanks again for all of the help.
Very good
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First Class.!
Spoke on two occasions to"Adrian" who proved most helpful and turned out to be "honest" in all matters we discussed about thw watch.
Well done Adrian? Company also kept me ifully informed in all aspects of purchase and eventual delivery.
Definitel will deal with them again.,
I just want people to know never buy or sell from chrono 24 it is a scam site n the people that are working for them are nothing but liers and swindlers. I sold a watch from that site it took months for me to get paid... I spoke to a German worker who was the worst lier n double talking person... by the name katia Heinrich a real piece of work she was nasty and not in any way understanding of what I have been through. Totally unprofessional in every way. Totally incompetent of her job she would not put me on a phone whit no supervisor. She is mean and disgusting. Bad experience never again dont buy nothing from them or sell..
Dear Dante,
Thank you for your feedback. We regret to hear that you had a poor experience with Chrono24.
At Chrono24 we pride ourselves on being patient and attentive to our buyers and sellers to ensure that they have a meaningful experience on the platform. We pride ourselves on making the selling experience, seamless. We would love to take another look at your transaction to try to resolve the issue with your payout.
Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560 if you have any further questions. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team
Was searching for a preowned highend watch and Chrono24 did not disappoint. They helped facilitate the purchase and were very accomodating.
Incredible. Every online purchase should be this good.
Communication A++
Shipping A++
Item description A++
Love it! Communication was great! Very attentive and helpful. I had to communicate back and forth with the dealer, and had no issues.
Jasming2
Jasmin G. [Chrono24 Rep] Dear Mr. Lasusky,
You sold me on never doing business with your reply to Mr. Lasusky. The guy gets ripped off and you hope he has pleasure with the repaired time piece, that he had to pay out of pocket to fix.
Is this how you do business?
There's always a problem with mailing from another country to USA.
I don't understand why Chrono24 always show me products from, or the sellers don't know what's the cost for shipping here and I don't blame the seller.
I found a watch on here I want to surprise my fiancé with on our wedding day. Purchasing it and having it shipped to a friend's securely was all surprisingly easy. Especially as the dealer I found is in Amsterdam and I am in the U.S. The whole process was a lot quicker and smooth than I thought it would be!
If been researching the iconic Silver Pogue for 6 months and never before have I considered looking for them on Chrono24. One day two weeks ago I checked the site out and boom. FOUND IT! The price reflects the authenticity and originality of the piece, also the certificate of purchase gave me a significant peace of mind.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tamas,
Thank you for your order and feedback. In the case of shipping delays, we are able to fully refund a buyer’s payment if the watch has not yet been shipped. Once the watch has shipped, we can work with the buyer, seller, and courier to locate the delivery, or have the order canceled and refund the buyer. Please feel free to contact us directly with your transaction ID number via email at Support@Chrono24.com or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind Regards,
Your Chrono24 Team