Overview
Chrono24 has a rating of 4.7 stars from 2,947 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.
Buy protection is non sense. I got frauded and accused of stealing links when I certainly did not. Mediation didn't do proper due diligence. Filing an investigation and will take them to court. This is just the beginning. Trust eBays authentication process. Not this third party insecure marketplace. I will make every attempt to spread my story to everyone in the tech community (my industry). Do not buy from them
I was lucky in buying a watch from a perfect gentleman who saw me through the sale process and beyond. I was also lucky in that I sourced a very beautiful vintage watch in pristine condition. I was third-time lucky in that the transaction was handled all so professionally and efficiently/smooth flowing by Chrono24. I highly recommend Chrono24, both for the service the site offers and for the choice of purchases that the buyer is prompted with
Very satisfied throughout the process. This is my first time using Chrono24 and would highly recommend others to the site. I was supported and informed throughout the purchase and shipping process. Thank you.
The entire purchasing experience was exceptional. Billy@ Mark Worthington went above and beyond to answer my questions during the sale as well as following the sale. The watch was everything I had expected.
Chrono24 is an excellent online marketplace for luxury watches. The website is easy to navigate, and their selection of watches is extensive. I was able to find the exact watch I was looking for at a competitive price.
Purchased a new Tudor Pelagos black dial, very happy. Was made aware of potential delays upfront because of CV19 situation which was fine. Watch arrived within the timescales mentioned, and I was given the option to receive the watch early before the papers/warranty card which I agreed too. Papers follow about a week later. Excellent, highly recommended!
The process of finding my first Rolex was fun and I'm a little sad it's complete. Easy and fun to scroll through Chrono24. A great variety and I'm looking forward to my next opportunity to purchase another watch.
I always use Chrono24 to compare and buy watches. This recent purchase eventually even got delivered in the worst of Covid-19 peak lockdown. Although very worried at first, the shipment finally made it and the communication with the seller was always easy. Will definitely keep using the app and hopefully the same seller again.
All and all buying a high end watch it's a big decision.
Once you find it you want to get the best price and make sure that in the same time is a genuine item and not a top notch knockoff...
With this platform and the process they have in place of giving piece of mind to buyer as well as seller in terms of the payment is amazing.
Still be smart. Do your own due diligence and ideally buy via a credit card... that way you get more protection... at least in UK as the credit card provider holds same responsibility as the seller, to make sure they fight your cause as they charge you money to make sure you get what you paid for! A genuine product!
I am so glad to have my vintage watch. The application is so clear " as it is my first time". Service was so fast and the packaging was so clean and secure. The buyer was responding quickly and he gave me a peace of art
From the beginning Chrono 24 was in touch with me. Not computer talk but real people with real conversations about my purchase, shipping, customs and delivery. Chrono 24 is the way to find your next watch and have a smooth safe purchase.
This company is a joke. I purchased a Rolex watch for $2100 on June 10th. The seller did not have it in stock yet chrono24 took my money and I have been begging them since then to issue me a full refund. It is now June 30th and they have begun to ignore my request and I have still not received any refund. Avoid this company at all costs! They must being going broke because they can't refund there buyers and are slow paying there sellers.
I am happy with the purchase, I was concerned because this is a vintage watch but the dealer provided all the information and tips to maintain the watch in good condition. The transaction was quick and easy.
Was looking for a particular watch not high end but quality.
Was given details of supplier and went through the process.
The supplier was great so a well worked partnership was clear between supplier and site.
Recommend this site.
I searched local dealers and other websites, and eventually found the right watch on Chrono24. It was a very easy process and I am happy to say the watch is stunning and my son was very excited to get the gift.
Very happy with my experience with Chrono24! The team was very responsive and reassuring throughout the process. Since this is my first purchase on the app, I was nervous at first, but will definitely be back! Thrilled with the overall experience!
Very satisfactory experience, the information provided is true and reliable, the product received is the chosen one and does not present any anomaly. Highly grateful for the accompaniment of the company throughout the process from purchase to delivery of the product.
It has been very satisfactory, very good for the article, very good treatment and communication with the seller.
In the future, I will first consult the seller's offer, he offers me all the guarantees.
Purchased watch priced in € from European source. Chrono24 would only allow payment in $ since it was being shipped to me in the USA. Exchange rate was not good and there was no option to pay in €. There should be the option to at least pay in the currency of the listing.
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- Karlsruhe, CA
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear JK,
Thank you for your feedback. We regret to hear that you had a poor experience using Chrono24.
At Chrono24, we strive to give our buyers the best experience while purchasing a watch on the platform. Unfortunately, your experience with the seller has been less than satisfactory and that is not something that we pride ourselves in.
If the watch has not been shipped by the seller, Chrono24 is able to cancel the transaction and issue a full refund to you at your request. Please reach out us anytime with your transaction ID and we would be happy to resolve the issue for you as quickly as possible.
Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team