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Chrono24

Overview

Chrono24 has a rating of 4.7 stars from 2,957 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.

service
116
value
108
shipping
104
returns
51
quality
105
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How would you rate Chrono24?
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Texas
1 review
0 helpful votes
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My First Purchase on Chrono24
February 2, 2024

I have been a little reserved about marking such a big purchase through an App, but am glad i did... got my dream watch at a great price and i was very impressed of the process in which everything was done.

Date of experience: February 2, 2024
California
1 review
15 helpful votes
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Good site for shoppers.
July 2, 2020

I have purchased two watches through Chrono24. They host private and retail sellers from around the globe, although most seem to be from Europe. Keep in mind that the "list" prices shown frequently do not reflect the cost of shipping or any custom duty that may apply. On the other hand, you may be able to negotiate each or all of the sales prices and any expenses with your seller. Chrono24 does charge a commission to the seller, but hosting the marketplace and providing escrow for the transaction entitles them to a reasonable fee. I recommend them.

Date of experience: July 2, 2020
GB
1 review
7 helpful votes
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I bought a Tag Heuer from one of their dealers on Chrono24. It turned out to be a fake. When I traded it in the new dealer found this out. I've written several emails with documentation etc but they are basically ignoring the complaint, saying this dealer is no longer with them and now does not trade. Apparently it's up to me to sort it out. I've lost £850 and what makes it worse is they have been happy to take several thousand off me in other watch purchases.

Date of experience: July 22, 2022
Colorado
1 review
0 helpful votes
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Always Great
January 11, 2023

I've had several purchases through Chrono24 and they have all been flawless. Very safe and accurate. Buying a watch over the internet, and spending thousands is not easy at first, but Chrono24 has always delivered. I am very happy with their selection and service and would highly recommend shopping with them.

Date of experience: January 11, 2023
Pennsylvania
1 review
0 helpful votes
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Watch sale and purchase.
May 7, 2024

The watch sale was easy and very simple to complete. I appreciate the escrow service provided. It takes the worry out of the transaction.
Chrono24 was able to get the dealer to communicate promptly during my purchase. Once the communication was established the sale moved quickly.

Date of experience: April 24, 2024
California
1 review
7 helpful votes
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Bought a watch on Chrono24 and it just never showed up. Spent $750. Customer service said there is nothing they can do about it as they are not responsible for the shipping part of the process. Very fishy stuff going on there. Not ever sure what my options are. Buyer beware.

Date of experience: February 17, 2019
Thailand
1 review
6 helpful votes
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Non-existing item
February 27, 2019

Be careful when you purchase thru Chrono24. Their platform has no recheck system if the watch is still with the seller at the time you press buy/purchase. International buyers will suffer from currency exchange conversion even the amount paid is fully refunded (in US$) when the deal is cancelled later because the watch was already sold to other people days before!

Date of experience: February 27, 2019
Maryland
1 review
0 helpful votes
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3 Watches In, No Concerns
November 8, 2022

After 3 watch purchases on this platform, I'm getting more confident in the diligence Chrono24 puts into vetting dealers and their merchandise. I've had nothing but great experiences with the dealers, and any questions I had on using the platform were well answered by the team. I would recommend that anyone looking to purchase a watch online, be it new or used, consider Chrono24.

Date of experience: November 8, 2022
Ohio
2 reviews
0 helpful votes
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Expensive return costs
November 9, 2022

My $400 timepiece costs $300 to return. Much too costly. Seller excellent for correspondence; product delivered as described and promptly. No problem with Chrono24 other than return fees.
Buyer beware- it clearly states the possibility of high return cost... I didn't see it until I wanted to return item. My error!

Date of experience: November 9, 2022
Arizona
1 review
0 helpful votes
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Chrono24 is the place to find just about any watch you want. Their regulations for selling are stringent and they verify dealers. I have bought several high-end watches and have always been very satisfied. Also, a great place to do some research on pricing. As in any marketplace, some dealers tend to try to overcharge, so do your research.

Date of experience: February 19, 2024
Virginia
1 review
0 helpful votes
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Skeptical at first but...
February 14, 2020

This was my first venture in purchasing a watch online. I was Initially skeptical, did my homework on Chrono24 and decided to move forward.
All worked out. I would use this vendor again. I recommend signing up for the seven day refund/return option.

Date of experience: February 14, 2020
Georgia
1 review
20 helpful votes
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I have purchased a watch through this site in the past and was pleased. No longer. Just had a very bad experience with a seller who, as it turned out, was obviously trying to work a scam trying to convince me to send money to a third party paypal account. While this was going on, I tried to contact the site's customer support several times, over an 8-hour period, by phone and email and got no answer or reply.

Date of experience: January 16, 2018
Florida
1 review
0 helpful votes
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After looking at other websites it became apparent that Chrono24 was far and away the best. The other sites had
Postings like "available in 3 to 4 months." Why would anyone get involved with that? I would definitely go directly
To Chrono24 for any future timepiece purchases.

Date of experience: June 29, 2020
California
1 review
0 helpful votes
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Another seamless transaction
August 29, 2024

Anther easy Transaction with Chrono24. Everything went smooth and easy. Takes minute to understant the platform. I Believe that got my back! Thanks!

Date of experience: August 19, 2024
Florida
2 reviews
0 helpful votes
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I have no criticism of the outcome of this transaction, particularly in light of the fact that my mistake caused the problem. Chrono24 ultimately handled things in a timely (no pun intended) manner. My only issue is with the web interface being unclear and one is left without confirmation that messages to Chrono24 have been delivered. Those technical problems will hopefully be resolved. I think the marketplace is otherwise efficient and trustworthy and the fees are reasonable for what they deliver.

Date of experience: June 15, 2022
GB
1 review
0 helpful votes
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Great site
August 31, 2020

Really positive experience when buying 3 watches from the chrono24 website. Lots of variety from different sellers, escrow account is great for payment and really simple to use. Will be using again and would def recommend to others.

Date of experience: August 31, 2020
Canada
1 review
13 helpful votes
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There are many fake watches from so called private sellers. Be aware! The New York office staff are rude and will not help you when you have any issues.
I just had a bad experience. A watch, I bought, was a fake one, and I phoned them to ask for help. They even never returned my emails and calls. All promises on line are all liars. They told me they were a German company, and no US law can do anything on them.

Be Aware!

Date of experience: October 25, 2018
California
1 review
0 helpful votes
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90% of the time when I call customer support in USA, I am asked to leave a message. Very difficult to resolve issues the same day. Sometimes phone does not even work. It feels like it's one of those virtual google phone numbers rather than a proper customer support desk.

Also, for my last purchase, seller issued a partial refund due to the fact that wrong size watch was sent. It took a week to see that partial refund back on my credit card. When a purchase is made credit card is debited immediately, no delay but when I have to get money back there is an unreasonable delay. I wish the partial refund automated messages were clear so that I did not have to email chrono24 support. Seems to me this process can be easily streamlined. Once seller authorizes partial refund, no reason for the system not to issue it automatically back on credit card immediately and notify buyer.

Date of experience: May 7, 2020
Florida
1 review
2 helpful votes
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Great purchase
December 3, 2019

I was a bit skeptic about buying a $9k watch here but, after doing some research, I found that dealers who post real pictures (not stock) are more likely to be legit. Then the trusted check out gave me a bit more confidence and finally my dealer offered a 15 day return policy. All that have me the peace of mind I needed to go ahead with the purchase. I'm very pleased with the results because I was tired of waiting for the AD to call me with a watch option I liked.

Date of experience: December 2, 2019
Georgia
1 review
0 helpful votes
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Platform is only as good as it's sellers
April 26, 2023

Very frustrating that sellers are able to list items they don't have and can't even get. Multiple times I have come across a seller listing a product they don't have and can't get hold of. Additionally, I had issues submitting payment on the platform as their security protocol's conflicted with my bank card and the transaction wouldn't go through.

That being said, I have found very honest and friendly sellers both professional and private and made purchases that I am very satisfied with. Overall the platform gives you access to quality sellers and the goods are authentic. There are plenty of places I would not recommend, Chrono24 is definitely a site would.

Date of experience: April 21, 2023