Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
This summary is generated by AI, based on text from customer reviews
Quick and easy. Took about 2 days for confirmation, but after that, got my watch sooner than expected. Very happy with this dealer, the first one not so much. The first guy, I offered $15 dollars less and he never got back to me. 2 days later I found the watch I bought, received it, had it about a week, then the first guy FINALLY got back to me with a counter offer of no firm on price. Btw, the watch I bought cost me $75 less than the offer I made on the first one. And the watch I got was one year newer, and unused brand new as oppose to used. Verry happy.
Seller was so helpful when my watch got stuck in customs. The watch is beautiful and exactly as stated! The box was a bit tattered but for 20+ year old box and paperwork its to be expected. Im very happy with my purchase and so was my wife!
Bought a watch in Japan. Seller was immediately responsive to a question I had. I bought it and it arrived from half way around the world in Tokyo to my house in the USA in about 2 days iirc. Looking for my next watch on chrono24.
I think the cancelation and return process could be a little better because I had to call so many times and call Affirm to have them reach out to Chrono24 and then ended up paying some interest... the whole process's time could have been reduced by half!
My first experience on C24 and the experience was phenomenal. The marketplace is very easy to use along with the detailed search functions. Also a great place to see where the 'market' views watches currently.
I was a little nervous using Chrono24. The website is easy to navigate and I wasn't really impressed with the market comparison of watch prices. I'm looking forward to using Chrono24 AGAIN in the near future!
I was very nervous at first.
I used to look at the site but never bought anything until i found this watch i could not find in any Rolex store
It went smooth
My experience shopping here has been pleasant. They have a good system in place to protect the buyer and seller. Customer service is prompt and courteous. Great place to shop for luxury watches.
Made a few inquiries on other watches and wasn't comfortable with answers so I moved on. The watch came along at a fair price and I finally found the watch I wanted. Had a couple interactions with Chrono24 and they were informative.
Incredible service and so quick to respond to my questions. Provided updates on my shipment and my grand sieko snowflake was brand new at a great price. My husband loves his gift!
The payment method and watch selections on chrono24 make the purchase smooth and easy. I like how chrono24 has the buyer protection which they held the payment in an escrow account until the buyer received/ satisfied with the purchase.
I have made several watch purchases through Chrono24, and each experience has been excellent. The peace of mind that comes with knowing the watch is authenticated is truly invaluable.
Consistently easy to do business with, many selections with relevant details and data. Great platform for watch buying.
I had the pleasure of importing my first omega from Japan with a seller on chrono24. I found the platform user friends and I had piece of mind with the escrow service for me as the end buyer. I plan on doing business on this platform in the future
I purchased a watch for my husband using this site and I couldn't be more pleased. The entire process from browsing to purchasing was very smooth.
Excellent. Fast, easy, and I know through Chrono24, safe. The transaction went off without a hitch. It's always relaxing buy to buy here.
I am a watch collector/enthusiast and I'm extremely thankful for the Chrono24 website/app and the Chrono 24 services. All of my many experiences as a buyer and seller have been trouble free. I have peace of mind using Chrono24 to buy and sell my watches. I also enjoy their magazine and market reports etc. Kudos to the Chrono24 team.
This was my first experience with Chrono24 and all went smoothly and very professional. I plan on using Chrino24 again.
Great way to purchase good quality items. The whole procedure is fast and there is good communication all along the way.
Dealer was very *******@the watch was perfect as described/ excellent feedback would buy again from them
Answer: Dear Justin, Thank you for your question. With the article price being $10,000 and the shipping cost is $100, the total that you would pay would be $10,100. There are not any additional fees for the buyer in a transaction. Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you. Kind Regards, Your Chronno24 Team
Answer: Thank you for your question. Once a buyer makes an offer on the watch and the seller accepts, the buyer will make payment into the escrow account we offer for private sellers. The seller will then ship the package fully insured with signature required. Once the buyer receives the package, they have 7 days to report an issue. As long as no issues are reported, Chrono24 will automatically payout the seller after the 7 days (it typically takes a few business days for the bank to recognize the payout). Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: Thank you for bringing up your concern. All private seller accounts are required to include bank account information when posting an advertisement. The bank account information included is where payment is directed once the watch sells. Your information is secure with Chrono24 is only used for a final payout once the watch is sold. Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560. We are happy to answer any additional questions that you have and look forward to hearing from you.
Answer: This company should be closed down, I have been scammed selling a brand new watch, the buyer has my watch and I have nothing.
Answer: Yes I have used them and got a Genuine watch at a very good price.
Answer: Depends on the dealer and where the dealer is located.