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Chrono24

Overview

Chrono24 has a rating of 4.7 stars from 2,957 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Chrono24 most frequently mention great experience, customer service and fast delivery. Chrono24 ranks 3rd among Marketplace sites.

service
116
value
108
shipping
104
returns
51
quality
105
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How would you rate Chrono24?
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Mexico
1 review
0 helpful votes
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Great service
May 24, 2020

It has been a great exoeirce to ourchase a watch with you as I had plenty of confidence to manage my online transaction hoping not to have a bad experience but the whole process was flawless. I am satisfied with the Price, quality and delivery times provided by this company. I fully recommend this site if you want to get a watch that it is worth the money and time.

Date of experience: May 24, 2020
Pennsylvania
1 review
0 helpful votes
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Making it happen
June 25, 2020

I was very impressed with the great service Chrono24 offered they kept me updated as to what was happening throughout the process from start to finish. I was able to sign in to the site and see the actual progress the purchase was making from the dealer to me.

Date of experience: June 25, 2020
Massachusetts
1 review
0 helpful votes
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Great Service
October 3, 2022

This was my first omega watch purchase from chrono24 and it was a pleasant experience. Chrono24 was a breeze to use and I felt safe shopping with them. I will definitely by my next purchase from chrono24. Highly recommended!

Date of experience: September 3, 2022
Nevada
1 review
0 helpful votes
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There was trouble with customs. Not enough or insufficient paperwork. This is the second time
My order has had trouble with customs. Both the seller and Chrono 24 were very helpful with ongoing
Communication and always well informed.

Date of experience: August 19, 2023
Wisconsin
2 reviews
0 helpful votes
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Credit Card use issue
June 12, 2023

Everything was satisfactory; 4 out of 5 stars because my credit card would not automatically go through due to the volume of charge-backs, thus the CC company flagged the charge. This required a call and quite a few minutes of my time to verify the charge. If losers weren't trying to rip off Chrono24 dealers all the time, this wouldn't be an issue

Date of experience: June 12, 2023
California
1 review
0 helpful votes
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Good site and process
June 29, 2023

I was very satisfied with the site's ease and performance in the process of finding watches and making a purchase. The site provides a great system for finding a watch that gives the ability to filter the search using every possible criteria. They also have an easy and convenient system for providing notifications for the watches that are in a customer's watchlist. Then, when it came to making a purchase, the entire process was seamless and everything went smoothly from communication to handling the sale and interaction with the dealer.

Date of experience: June 29, 2023
Arizona
1 review
0 helpful votes
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Great Support
December 21, 2021

Kept me informed throughout the purchasing process. Made sure I received the item and that it was undamaged. Responded to my questions immediately. Purchasing process was secure and my funds were not distributed until I had received and approved the item.

Date of experience: December 21, 2021
South Carolina
1 review
2 helpful votes
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Buyer Protection Plan
September 30, 2020

Purchase a watch from them based no their buyer protection plan. After waiting months for watch their response was contact seller. That went no where as I was told to contact shipper. I asked for refund and Chrono dragged their feet and were always evasive. When I demanded a yes or no to my refund request I never received a response and never heard from them again.

Date of experience: August 23, 2020
Sweden
1 review
0 helpful votes
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Be careful l, don't sell your watch in Chrono24 platform, I have sold my watch in 13/6/2023, watch delivered and buyer authorized the payment on 17/6/2023, until today I didn't receive my money with almost 60 days, after hundreds of emails and phone calls I felt myself in a big circus without any solution to transfer my payment

Date of experience: August 14, 2023
Connecticut
1 review
0 helpful votes
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Best place to buy a watch on the internet
July 27, 2022

Chrono24 is the best place on the internet to buy a watch. They have the largest and best selection and they make the whole process very easy. My watch transaction was seamless and easy and look forward to my next one.

Date of experience: July 27, 2022
Virginia
2 reviews
0 helpful votes
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Watch
May 7, 2019

I purchased a watch and the co they were dealing with shipped the wrong watch. I contacted Chrono24 and received great service in returning the watch and getting the correct one. I had problems with the deployment clasp and had to go back and forth several times. They contacted the co for me and I received contact right away. They have great customer service and I could not be happier with my purchase.
I have never had such great customer service

Date of experience: May 6, 2019
New York
2 reviews
0 helpful votes
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My first purchase experience with crono24
February 21, 2024

I was a little hesitant with my purchase. Because of the large price of the item. I reviewed all the information. On the crono24 app. Everything that was stated. Looked great. I was confident enough to make my purchase. Everything went smoothly. I'm now a proud owner of a n excellent watch. As described. Thank you crono24

Date of experience: February 21, 2024
California
2 reviews
0 helpful votes
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Translations to English can be a little off.
January 28, 2022

This is in regards to the "Request Availability Information" button. As a buyer, if I click on this button, I want to be reassured the dealer has the item in his/her possession and can ship as soon as my payment clears or Chrono24 notifies the dealer it has received the money into the escrow account. Instead, the very next communication I receive from Chrono24 is the dealer is putting together an offer for the item. Which is exactly the same as clicking on the "Buy" button.

Date of experience: January 28, 2022
Mexico
1 review
0 helpful votes
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Trustful Service
January 13, 2024

This is very trustful platform that allows me to buy and sell watches. I am not a profesional dealer, but an enthusiast that loves to know and own watches. Some years ago without this kind of services, it was a lot more difficult to exchange watches in the personal collection. I love this service!

Date of experience: January 13, 2024
Germany
1 review
0 helpful votes
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Satisfying experience
May 8, 2020

Despite the Virus who must not be named, the delivery had been fulfilled safe and very satisfying. Every step had been communicated timely and at every point a person at the suppliers office had been available for questions. In all a very satisfying experience!

Date of experience: May 8, 2020
Connecticut
1 review
0 helpful votes
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Outstanding Customer Service
September 15, 2022

Upon making my initial purchase on Chrono24 I was a bit confused with the standing of the transaction and although reluctant to call Customer Service, I was blown away at the level of patience, detail, and care the Chrono24 Representative gave me. I understand that Chrono24 has a small-scale customer service staff and I absolutely appreciate that because this team of experts actually know Chron24's process, understand client concerns, and work quickly and directly with them to resolve all issues. Such direct and personable Customer Service is unfortunately no longer the norm for other companies, but it is certainly a reason for clients such as myself to become loyal customers who feel safe in knowing they are in good hands when making purchases on Chrono24.com.

Date of experience: September 15, 2022
New York
1 review
0 helpful votes
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Wonderful experience
January 15, 2024

I am thrilled with a purchase I just made of a diamond Aquaracer Tag Heuer watch. The seller was highly reputable and the experience was seamless and easy. I felt confident and protected using Chrono24, especially knowing that I could reach them directly by phone. I would buy through Chono24 again!

Date of experience: January 15, 2024
Michigan
1 review
0 helpful votes
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Great experience so far
January 17, 2023

I've purchased multiple watches on Chrono24. The prices have been very good. I've never had any issues. The watches have been as advertised (new-in-box). The sellers have so far been very good. They ship the product immediately and its packaging is good.

Date of experience: January 17, 2023
New York
1 review
0 helpful votes
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Very Helpful
October 24, 2020

Chrono24 is a great site, huge selection of all types of watches in all sorts of condition, with all sorts of prices. Cant go wrong. Had a bad experience recently but Chrono24 helped me out and made a bad experience acceptable.

Date of experience: October 24, 2020
New Jersey
1 review
0 helpful votes
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Returning Customer
February 10, 2024

This is my second purchase from Chono24. First purchase was a ladies Rolex Cellini and most recent purchase was an Omega Seamaster. I was very pleased with both purchases using Chrono24. They provide a large selection of watches from very reputable dealers, which makes the purchase of an expensive watch less stressful and more secure.

Date of experience: February 10, 2024