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Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
Chrono24 Reviews Summary
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
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Was wary due to Seller's unusual name, but Chrono24's use of escrow added sufficient confidence
Excellent service. Quick, friendly answers for my questions.
Most of the watches I have asked about the dealers do not actually have or can get. Lots of old and no longer in-stock listings too.
For the two transactions that I did where the dealers actually had the stock, they went very smoothly with excellent communication by the platform.
The response is very smooth, so I will definitely buy a watch again.
- Chrono24 tolerates cheating of its customers by sellers.
- Chrono24 has been informed by me several times about this type of situation and they did nothing about it.
- Dishonest sellers are unpunished because they pay a commission. Despite chrono24 being proven to be fraudulent, chrono24 admitted that the seller had deceived me. Nevertheless, it did not deprive the seller of the "trusted seller" status. So they actually give this status to anyone who pays commissions, and as long as you pay, there's no way to lose it.
- Sellers have very high ratings, because chrono24 does not allow customers to leave a negative opinion if the transaction did not go through due to the fault of the seller. Therefore, the seller's rating is totally unreliable. Only satisfied customers who have received watches leave opinions. And those who had their money frozen for weeks and ended up with nothing can do nothing.
- Chrono24 does not write back, promises to take care of the order, and in fact avoids contact and does not reply to messages.
- The chrono24 service is a scandal. A rude guy calls you, informs you that chrono24 knows about the whole situation but will not do anything about it. He seems to be looking for a different watch for you, but in fact he offers those that you are already negotiating. Of course, you pay the difference in price yourself.
To sum up, if you're lucky, you'll buy a watch and everything will be fine, if not, weeks of nerves and stress await you, you won't get a watch, the service won't care. The only thing that works is that the money is in the chrono24 account and will actually come back to you, but not soon either. You have to remind yourself several times and send them additional documents.
I do not recommend,
Chrono24 is the top place to go if you want to purchase a certified watch and have peace of mind.
You can also expect quality communications and above board service.
My recent purchase went seamlessly, from the selection of the timepiece ordered to the escrow and payment process.
The seller was timely and responsive, the order was received well in advance of the estimated timeframe for delivery, and the timepiece arrived in good condition and as advertised.
Perusing Chrono24 has become a favorite past time of mine, and I dare to say that I'll be doing so more often!
Cheers and happy watch-ing!
I was looking for a nice Rolex Submariner with box. Chrono24 provided many,many to choose from. The fact that each watch being sold by a store or an individual is screened to confirm they possess the watch. Also the fact that the watch has been authenticated and they hold my payment until I have the watch in my hands is greatly reassuring. Also their communication is wonderful.
Many Thanks.
Stan
Was a little skeptical at first as I had never heard or them before. I did some online research and felt comfortable proceeding with my order. The experience was WONDERFUL. I received timely and descriptive status updates throughout the process, and my order was filled quickly and perfectly. Also, INCREDIBLE selection of watches; best I've ever seen. I will definitely use this site again, and I've already recommended it to several friends.
The watch arrived as described. Efficient service start to finish.
I'm happy with all aspects of the process.
They responded promptly to my questions and the watch arrived quickly and packaged well. Perfect condition. I am very happy with the purchase.
Great selection, comparable prices with competing sites. Item as described. Quick shipment. Recommend
The website was easy to sort between watch brands, watch series, professional sellers, private sellers and new versus preowned. The escrow process and authentication promise gives a buyer comfort.
All was good using Chrono24, recommend this platform to others.
I purchased two Seiko Presage watches from dealers in Japan and both were perfectly received as described, Brand new condition, papers, box. Each arrived extremely quick. Four days from ordering for one and a harder to get one in nine days delivered.
It is a no risk transaction and the communications between Chronograph, the sellers and myself was prompt.
I have absolute trust in Chron and am extremely happy with the whole process.
Very easy to use with a large inventory and a great reputation. The service they offer is very comforting and honest. I will continue to purchase watches through their website.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members