Horrible experience ordering Christmas gifts for my mom. Spent hours online trying to get items gift boxed w gift messages, system wouldn't save and I had to keep doing the order over. Online chats were not helpful solving the problem. Eventually got the order placed, then Chico's overcharged me for the gift boxes. Spent another hour online trying to get that fixed. Days later, got an email saying the order wouldn't arrive until after Christmas. Spent yet another hour on the phone w customer service trying to solve that problem. Good news is items have arrived -- BUT NOT 1 of the 6 items is gift boxed! I spent all that time (and was overcharged) for a gift boxing service (G-d forbid they could actually wrap something for $7 an item!) in order for my father to not have to wrap presents because of his severe arthritis. Spent another hour w customer service on the phone for them to say they could refund me the charge for gift boxing. Well, duh, you can't charge me for something I never got. What are you going to do for all my aggravation? Put on hold again for ages - to get 20% off a FUTURE ORDER?! Are you kidding me? Why would I ever order from Chico's.com again? I would give them a 0 if I could.

I ordered several items on Nov. 30 for a Christmas gift that needed to be mailed by me in order to reach the receiver before Christmas. I realize that we have problems because of the virus... but, Chico's has had several months to prepare for Christmas, Black Friday and Cyber Monday. It has taken phone calls and countless emails to even get a response, and when I did, it was days later... or not at all. The only email I received in a timely fashion is when I contacted a localChico's and asked for help. It has now been over three weeks... eight days till Christmas... and the packages are still sitting in some fantasy warehouse to be picked up. Two got tracking numbers 4 days ago... still no one can give me an answer.
This is just poor customer service, organization, and management. I have ordered from many major companies during the past 6 weeks... including Macy's, EBay, Amazon, Ralph Lauren, J Crew, Gap, Horchow, Belk, and many more. All Arrived in a timely fashion considering the slowing of delivery services, but not Chico's. I am sick I made these purchases and will return them when they arrive and NEVER buy from Chico's again. Trust me. I am not by myself. I have communicated with many on other websites that have or are now having the same experience.

Joseph E Lee
*******246

Management... careless and not being prepared.

End of November ordered cute top for my mother for Xmas. Told it would arrive by December 10. It didn't. Contacted them today to find out what was going on since I had NO communication from them about the order once placed. Told it was now on back order for 30 days. Since that's AFTER Christmas, told them to cancel order and that I wouldn't shop there again. No offer to stay as customer, just some flowery line about wishing me all the warmth and joy of the season. Yeah, there's a pandemic going on so that fits. Eye roll, Worst customer service! Will not order from again.

I have not been happy with the feel and quality of the materials used in Chico's apparel in the last five years. I just bought online and have returned an alluring gray and orange tweed shawl. It looked soft, warm, pliable. It arrived promptly but turned out to be thin material, almost rough to the touch, not offering much warmth, though it draped nicely. It just felt cheap. And though I did buy it ar 40% off (I would never have paid full price, it was well over $100) even on the sale price it felt far too pricey for what it was. I have returned it.

I was unable to make an exchange because it was past the 60 days window. I wasn't trying to get money back, simply make an even exchange for the same pants in a different size and my pants still had the tags attached. I emailed customer support and their response had inaccurate information for the original purchase date. I'm not sure where they were getting their information. Now my emails are bouncing back. Some of the people who work in the stores are friendly and helpful, but what if you need to make an exchange at a later date? Not worth the risk with Chico's.

I purchased a pair of shoes that did not fit.
They were extremely cheaply made with no marking in the shoe.
When I emailed to get a return going, they wanted a picture of the shoes. SO I sent that 2xs. Then they wanted a picture of the label in the shoe which they are none anywhere. So after 12 emails back and forth, I am giving up. They are telling me to give to a friend because the shipping is s much and I would lose it.
I will always remember to check reviews before I by anything..

I'm surprised by all the negative reviews about customer service here. Yes, I also had an issue with an online order this summer... it was ordered and charged to my card but never came. I called and they immediately re-shipped the order and refunded me the difference in price since it was now on sale. That order came in 10 days or so... yes, it takes a while, there is a pandemic and I imagine many CS employees are working from home. Cut them some slack! Their clothes are stylish, sizing is consistent, for the most part, and quality is good. They have a wide range of sizes and they don't make shapeless tents like some other retailers who target the "mature" women's market. Their Girlfriend ankle jeans, which come in several different denim washes, some with embroidery, plus at least one or two trendy prints each season, are my go-to jeans - the fit is consistent and they don't sag or bag and they don't shrink if you wash and hang to dry. I'm still a loyal Chico's shopper and I will stick with them during this difficult period. They offer free shipping to Passport members, but I look forward to shopping in stores again, too, their sales staff is always helpful and friendly.

#******* order order placed on 8/14/20 paid 6.95$ shipping no info available via tracking and customer service cant help refund/reorder. Poor! Placed order ******* order tracking shows no info so called customer service the day it was supposed to be delivered, morning, a lady said if I dont get the item by the days end, i should call and they will refund the money and I will reorder. When I call in the evening spoke with Brittany, she says No, I have to wait 10 Business days before they can return the money. I can go ahead and reorder pay shipping again, if I want but chicos, due to its poor customer service will not help. Usually when there is no info on tracking, something happened to the package. I am going to complain to my credit card and dispute the amount. Total garbage company if it was bed bathbeyond, or DSW or walmart, they would help me with reorder and return immediately. LOWES also has this poor service.