Joseph L.

Slow response... slow mailing. Over 3 weeks and my packages are still sitting there. I have tried everything I know. Bottom line, shop some where else.

I ordered several items on Nov. 30 for a Christmas gift that needed to be mailed by me in order to reach the receiver before Christmas. I realize that we have problems because of the virus... but, Chico's has had several months to prepare for Christmas, Black Friday and Cyber Monday. It has taken phone calls and countless emails to even get a response, and when I did, it was days later... or not at all. The only email I received in a timely fashion is when I contacted a localChico's and asked for help. It has now been over three weeks... eight days till Christmas... and the packages are still sitting in some fantasy warehouse to be picked up. Two got tracking numbers 4 days ago... still no one can give me an answer.
This is just poor customer service, organization, and management. I have ordered from many major companies during the past 6 weeks... including Macy's, EBay, Amazon, Ralph Lauren, J Crew, Gap, Horchow, Belk, and many more. All Arrived in a timely fashion considering the slowing of delivery services, but not Chico's. I am sick I made these purchases and will return them when they arrive and NEVER buy from Chico's again. Trust me. I am not by myself. I have communicated with many on other websites that have or are now having the same experience.

Joseph E Lee
*******246

Management... careless and not being prepared.