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Chico's

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Ruth Carll
3 reviews
US
Rated 2 out of 5 stars
Updated just now
Shipping, Service, Support Oh My
I placed an order at approximately 6:30pm on Saturday. I like to receive packages while I am home so I paid overnight shipping so that I would get it the next day. Sunday comes and goes, no packages. Around 3:30 in the afternoon I am fairly certain it isn't coming so I go to chicos chat. There I am told that I ordered too late in the day for overnight. ISSUE 1: If overnight isn't available, how about you don't sell it? You took my money for the postage option "Next Day" but according the the agent on the chat, this means next business day. Fine. I asked the agent, "why does the website say that I am getting delivery on Tuesday?". They say that since it was too late on Saturday and Sunday isn't a business day, the order will "drop" on Monday and then "next day" is Tuesday. ISSUE 2: You are a 7 day per week retail operation. You take my money on line and in-person on Sunday. It's a business day. My post office delivers packages on Sunday. It's a business day. ISSUE 3: I ordered on a business day. Even if you want to discount the Sunday is a retail business day, you should deliver the package on Monday. Nope. So, I say "cancel the order" to which the agent says "I can't it is already processing". ISSUE 4: you just said it wasn't dropping until Monday and that is why it won't get here until Tuesday.
Today is Sunday. Make up your mind. You are either working on Sunday and should deliver it on Monday OR you work on it Monday for Tuesday which means you can cancel it. The agent says "you need to call the customer service phone number" and ends the chat. Incall the number. The message says "there are 72 people ahead of you. Would you like us to call you back?". Seriously? 72 people? On a late Sunday afternoon. I wonder why? I'm guessing everyone is looking for their packages! I ask for a call back and it comes about an hour later. I explain the situation and then agent accidently (hopefully) disconnects the call before helping. I'm like "OK. She will call back. She called me and she would call me back - right? Wrong. No call back. And... There we have it. I paid for "next day" and it looks like I'm getting it 3 days later. Just about the time I would have gotten my free shipping. CHICOS get your act together.

I liked some of their slub t shirts that fit like tunics. Then I ordered the leggings in different designs. Still great. Also their Brigette so slimming crops and ankle pants. Then I ordered their jeggings. The size 1 were huge... like 8 inches too big in the waist. So I returned them for a size zero. Still so huge in waist and the legs are all baggy and wrinkly and cheap material.
But other stuff they had seemed nice if I could ever get it. I tried ordering something on a perfictaly good debit card. It cancelled. So I called an operator and she ordered it for me. Subsiquently I orderd a few more orders of things I wanted as we will be taking a vacation soon. 5 orders had cancelled. But it put all pendings on our account. It took many many phone calls to get the pendings taken off. They told me we were flagged as fraud. Our bank said no way they declined anything or deemed anything fraud. Now Chico's blocks our email when we try to respond to them. Yet they can send emails through to our email anytime they want. We feel like this is a crappy way to do business and treat people. Yet trying to resolve this issue they kept promising to call us back and never would.
I bet over the years we have spent thousands in their stores when they had ones close to us. Now it is impossible for us to shop because we cannot get the orders to stop cancelling yet putting pendings on our bank account.
It is like they have banned us for wanting to spend money on them. We did nothing wrong. But I guess their is a better company out there who will take our money. We have several other companies we order clothes from that we have good business relationships with. Never have we ever had a problem ordering like this and never have we had a company claim fraud when we ordered and our bank hasn't declined anything. They cannot claim fraud on us because we have our computers and everything we do encrypted and pass word protected. No one has our credit and debit information. So claiming they cancel orders because of fraud is really insulting our charachater.