End of November ordered cute top for my mother for Xmas. Told it would arrive by December 10. It didn't. Contacted them today to find out what was going on since I had NO communication from them about the order once placed. Told it was now on back order for 30 days. Since that's AFTER Christmas, told them to cancel order and that I wouldn't shop there again. No offer to stay as customer, just some flowery line about wishing me all the warmth and joy of the season. Yeah, there's a pandemic going on so that fits. Eye roll, Worst customer service! Will not order from again.

Over the past 6 months I have purchased several items at full price and have found that within days Chicos online has them on sale. This has happened on 3 separate occasions. When I've gone back to the store for an adjustment, I am denied with the explanation " Chicos online has different sales". Really? For the same merchandise? At that point I've returned the merchandise and ordered it online. Why would the stores not do a price adjustment rather than accept the return of all the merchandise? The online business will put the stores out of business. Terrible policy. Would hesitate to shop there again, as I have no confidence in their prices. Very disappointing.

I was unable to make an exchange because it was past the 60 days window. I wasn't trying to get money back, simply make an even exchange for the same pants in a different size and my pants still had the tags attached. I emailed customer support and their response had inaccurate information for the original purchase date. I'm not sure where they were getting their information. Now my emails are bouncing back. Some of the people who work in the stores are friendly and helpful, but what if you need to make an exchange at a later date? Not worth the risk with Chico's.

My local Chico's, now gone, was a good place to shop. Chico's online is a disaster: no one answers the phone; no one answers emails; no live person on chat. They will cheat you every time and take a month to refund your payment. I should have read the other reviews first. I have shopped at Chico's online for the final time. Believe me.

I saw an add on facebook for a specific item at Chicos. I followed the link to purchase the item. Then, I was asked to give my email for a 20 percent discount. When I clicked on the item, a message said, "like this item? So did everybody else, it's sold out, let's help you find something else." Now they're going to use my email to try to sell me things I WAS'NT looking for. No thanks. Hard pass on Chicos. Not interested in supplying you with my info only for your needs. You're dishonest. I don't work with businesses like yours, and I will share that with friends and social media. Way overpriced for poor materials as well.

Initially found products on a great sale with no mention of when the sale would end (usually sales are made clear through banner ads and such). When I returned hours later the next morning the sale prices were nowhere to be found. I also signed up for the first time customer 20% + an additional 20% discount (that never showed up in my email but other marketing emails definitely did!). I reached out to customer service and they offered to give me a call to help with my purchase (not needed, it's the pricing that was the issue). When I said I wasn't available for a call now the rep ghosted me and the function to email the transcript to my email didn't work, so I have no record of the conversation.

Just an extremely frustrating online experience. I'll be taking my dollars elsewhere.

I worked for Chico's for a few years. First of all if you are going to work for Chico's don't work at Redmond Town Center. The manager (Susan) has been there for 5 years and I've never experienced such an unprofessional manager. She's verbally abusive. She won't train you but expect you to know everything. In the years I worked there 28 asms and sales associates left because of her. The company doesn't do an exit interview so I am sure they don't see the high turnover. The culture of the company is alarming

I have been a loyal customer for many years. The past couple of years I have seen the quality decline drastically. Materials are not good quality and the the tailoring is not good. Crooked seams uneven hems. What's happened to a once top of the line retailer?

I used to shop in Chicos all the time, still do stop in, but now don't often purchase.
Reason why is quality and style. I still own many wonderful older items from chicos, such as my long suede shirts and wide fashion leather belts.
Chicos is now making too many print designs, which I deplore, and I am not loving the material they are using.

Just received my order from Chico's quick service. Love the vest and size fit perfect.my top also fit true to size and superior quality. Little price but so worth it. Classic pieces will stay in style. I ordered size 3 and it fit tru to size.

Have been waiting forever for a dress I ordered and paid for shipping on. Their customer service has assured me it's been packed and ready to ship twice. They refuse to cancel order, but keep saying it is ready to ship. Still waiting.

I love Chico's because I always know my size, the clothes fit perfectly, they are beautiful and comfortable. People always ask where I buy my outfits and I always say "Chico's" I know when I go out of the house that I look up to date and fashionable. Never will the outfits be outlandish or something that will only be in style for a month. I am one of their top shoppers and there are perks for that which I appreciate. They take care of their customers, have a private shoppers for you, and can coordinate your outfits if you ask. I can't say enough good things about this company.

Brittany in store 0329 12 oaks mall is a horrible boss. She talks tobu like ur four. Snapping her fingers at you, calling me girl. Horrible. I erked one day with her and quit. I'd been there almost 3 yrs

I've been a very satisfied Chico customer for decades! Clothes are quality snd fit well and ideal for "older" women: stylish, classy not too "young" or "old" looking. I love the Traveler line as itvis absolutely perfect for travel!

Midtown Village no assistance in my purchase my blouse was though in the bag not folder in tissue No mentioned of additional sales off very cold I have never been treated like this before oper Chinonye store 0706 don't judge me by look I am a member