I bought a pair of stretch shorts at Chicos. One leg hem started to come undone after the first washing. Now after three washings the hem is completely undone. Will not buy shorts from them again.

Chico's has a very bad return policy. 60 days and that's it. No store credit, no exchanges. Why?!
How can you buy a gift for your wife. Terrible and old practice. My wife and her girlfriends used to like this store. No more

I purchased a top at the Chico's Tanger Outlet in DE in March and just wore it for the first time. The material was bleached from my deodorant (Secret). I called Chico's to see what could be done to remedy the situation, and they said they could only send me a new one but that I would have to pay since it was not a defect with the material. Are you kidding me? I've never worn another article of clothing that has reacted with my deodorant.

I ordered one pair of jeans at a ridiculous price ( I really liked the look) but when I received them a week later, they were defective. The front pocket edges looked worn and frayed... the fabric was obviously defective and the jeans should NOT have been sold in that condition. I ordered a petite length and they were literally 5 inches too long! When I contacted customer service through their "chat" feature regarding a return, it was a nightmare. Obviously located out of the country and the reps were of very little help. They say it takes 3-4 weeks to get a refund and they only offer returns through USPS... I'm sure it will be conveniently "lost". I decided to drive 15 mile to the nearest store to make sure I got my FULL refund. Their website says there is a $7 return fee... why should I have to pay a fee to return a garment that is defective... their fault, not mine! It will be the last time I ever purchase from this overpriced company!

Twice I have ordered the item as it appeared available on their site.
Twice they have cancelled my order. Someone who runs the site needs to check if an item is available before posting it! Frustrating.

Me and my friend( both of us are mexicans) wanted to make a clothing brand since we were little kids so when we tiny our parenst gave us dreams telling us the name ´chicos´ they alwasy wanted that name when they were in mexcio but they were poor. So me and my friend spent out childhood and teens on this brand but we never know it was taken by WHITE PEOPLE so when we finally checked we saw it was taken and we were heartbroekn and cried alot

Purchased a top. Wore it first time on a cruise and the top stitching unraveled right after I put it on, so, I had one less outfit to wear. Contacted Chico's. They could not replace, as it was out of stock. I get that. Offered a return and refund. Since I liked the style, I offered to repair it, myself, if they would give me a partial refund. They offered $5.00! That was an insult! It would cost me that much in time and travel to return it, and my time and skills to repair their faulty quality is worth more than $5.00! (Not to mention they would have thrown it away had I returned it, anyway!) I will NEVER shop at Chico's again! Poor quality and even poorer customer service!

I have always loved Chicos my entire closet is from there but recently I placed an order to be shipped to me. It was sent in two packages by FedEX (another horrible entity). I received one package and the second package is STILL in Arkansas with NO movement in over 10 days! Customer Service at Chicos has ignored my emails and they are not looking into the matter at all. DO NOT ORDER AN ITEM TO BE SHIPPED YOU WILL NOT BE HAPPY

You can't return Chico's Off the Rack purchase to a Chico store. You have to return the purchase to a Chico's outlet store. Bummer. Outlet store is 1 to 1 1/2 hours from me. Worker in Okemos MI store was also not friendly or warm in the least.

I returned a dress to a local Chico's on August 8th. I called Chico's on 08/22/2023 and received an email that is attached. It says the credit was issued by Chico's. I still haven't received the credit. When I spoke to Jane with Chico's this morning she said I need to contact PayPal since I used the pay in 4 that PayPal offers on Chico's website. Chico's is 'passing the buck'. There isn't a way to speak with an actual person at PayPal and the customer service is nonexistent on their site. I told Jane with Chico's that if Chico's wanted to keep a customer they would make it right and issue me a credit and settle with PayPal. She wasn't willing to try to keep me as a customer so I will never shop at Chico's again. I will tell my friends and family what happened to me. The credit was less than $100 but it is a lot of money for me right now. I'm paying interest on my credit card for a dress I returned to Chico's.
Vicki

I am going on a cruise in a few weeks and I was short on time finding the clothes I would like to wear. So I ordered Chico's on line service. Everything went smoothly. I actually got my clothes earlier than expected and they fit like a glove. Thank you Chico's.

I got a message that there was delivery failure. I got a bogus tracking number. DO NOT BUY FROM THEM!

Bought a Navy blue dress from Chico's and after following the washing instructions on the dress I saw that the dress had shrunk and the lining was coming down longer than the dress itself. Also around the sleeves. I did not wear it right away so I had not idea this was going to happen. I was told that since I was calling about this issue past 60 day of the date of purchase they could not do anything for me. I consider this to be very poor poor customer service. Very disappointed, I have been a customer for over 15 years.

Sue, at West County Center in StL, helped me with the purchase of two jean jackets using the best coupons available. She offered to have jackets shipped to my home as I live 50 miles from the store.

Midtown Village no assistance in my purchase my blouse was though in the bag not folder in tissue No mentioned of additional sales off very cold I have never been treated like this before oper Chinonye store 0706 don't judge me by look I am a member

I wish I had read all these bad reviews before I purchased. I ordered a pretty eyelet dress in my normal size 12. It was insanely huge, I downsized and ordered a 10, still huge. I ordered a beautiful black dress in my normal size, 12, also huge but I kept it and will have it taken in since I really like it. Everything was on sale, shipped back the 2 eyelet dresses 12 days ago and heard nothing. I had to call Chicos today to make sure they received both boxes, no alerts, nothing. Then I was told I had to wait until it got to the warehouse a couple days and then another 7 to 10 days which is crazy. The customer service rep was patient and helpful so appreciated that but I was not happy. Now miraculously I have a refund issued the same day which should be in my account tomorrow I hope. But from $67.49 I am only receiving $56.24. Still waiting for the other refund. The lack of communication, being charged over $11 for this return and having to play detective to find out about my refund is really bad customer service. Ive been in luxury retail, I've had my own design business and store, and never treated customers this way. When Ive returned online purchases, usually because of sizing, the vendor acknowledges receipt and does the refund promptly. So now once all is done, I've lost almost $23 in a very unpleasant shopping experience. I will never shop with Chicos or any of its sister stores again. And I will be filing complaints with other bureaus about this company. By the way every day I am inundated with texts, emails daily from Chicos, its nonstop. They bombard you to get your business and then its screw you. Really bad customer service. I'm unsubscribing to all asap

I saw a Chico's online ad on Instagram selling all clearance clothing items for $9.90 each plus 20% discount if you bought 8 items, with free shipping. Everything looked legit so I placed the order. I have not heard anything from the company as to delivery, order tracking, nothing...A customer service email address was provided which looks like an email address from China. No response has been received at all even though I've sent two emails. No customer service number was provided. My credit card was charged. Now I don't see the Chico's ad on Instagram at all. The Chico's logo and website looked just like the real store. When I placed the order, it was through Chicos.com. I did not suspect I was NOT on the real Chico's website.I think this is a fake site using a legitimate U.S. company's logo, etc. Also, I initially received a confirmation email when I first placed the order, but now when I opened the same email and click on "details of order" or "see our store" all I get is an error message saying "this site cannot provide a secure connection" and also another message saying that the website sent an invalid response. I just want to warn others about this scam. I have file a claim through my bank to dispute the charges and get a refund.