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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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Haven't received my shipment yet I ordered in November that's rediculious. My sister told me that's why she dont shop with you I love your clothes but I can't depend on getting my purchase at reasonable time my daughter Christmas present is not here
I still haven't received my order that I ordered on 12th November! I ordered in plenty of time for my works Christmas party which has gone now so I've been let down. I paid insurance so I would be able to have a refund if anything was to happen and they won't refund me my money! I won't be using them again and I won't be recommending them either!
Terrible. Waited well over a month and it's still haven't arrived. Event I wanted it for has well and truly gone now
One order never arrived, still chasing refund! The other order arrived 7 weeks late.
Commande passée en novembre et payée
Jamais reçu ma commande
On me dit que livrée et jamais reçue
A peine une explication ou essayer de trouver l'erreur du livreur!
Vraiment déçue je ne commanderai plus chez vous.
One dress was lovely, the other too big despite being the same size and arrived much later than stated expected delivery. Won't use again
Placed my order in the second week of November for a Christmas party December 15. I didn't receive the dress till December 20. Took six weeks to get it. But I must say, the dress is gorgeous, and fits perfectly. I just wish I would have had it for my Xmas party.
I finally got the product but they don't fit. What do i need to do?
Dress is beautiful and true to size, however it took over 3 weeks to be delivered.
It took a little longer than expected, but it was worth it. I LOVE IT and received a lot of compliments. I was ask a lot "where did you purchase it"?
The delivery took a lot longer than predicted. I ordered it product for an event but it didn't arrive in time
Your products are great, i dont think i would order from you again becasue the products take over a month to get. Ive ordered from other over seas companies and they take less than 2 weeks
Hoping to get b4 the holidays and arrived in time.
Hoping to get before the holidays and just ordered.
It took ages for the items to be dispatched and to arrive to the point I'd forgotten I'd ordered them until I received an email a few days ago. I was happy with the items though when they arrived. Fit well and the material feels of decent quality.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it