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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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I ordered a dress mid November, all updated fairly quickly on the tracking, until it was being dispatched, the tracking didn't move for around 2 weeks, contacted them and they said there was a delay of 2-3 days, fine I thought should still arrive in time for the party the dress was ordered for. A week passes by and tracking still hasn't moved, still sat in a warehouse in China, contacted them again to only be told the dress was out of stock! Why not just tell me this in the first place?
It Took too long…………………………………………………………………………………!
Underwear were too big- I was very disappointed.
Black Top and black skirt cheaply made but does look sexy on.
Previous order -Pink sweatshirt disappointment- didn't like fabric, reminded me of foam?!
I thank to the team for the impeccable service, seriousness, involvement and responsiveness. In addition, the clothes I chose are of high quality for a very reasonable price, the size fits me perfectly and arrived in very good condition. Thanks again
I'm normally a size large to extra large. I ordered a size extra large and it's pretty snug. Not sure that I will be comfortable enough to wear it. I wish I would have orders a size or 2 bigger.
I picked out what I liked on line and waited about a month to receive pagafet
I like the dresses that I got. However, financially, I need to be more frugal and this was a treat for me. Although the prices are reasonable. I really can't afford to buy more at this time. But I'm happy with my purchase, and I will purchase again down the line.
Yes, very nice dress. I really like it. Yes it's really beautiful that's why it was with you. You got an early nice stuff.
I like the dresses. Underwear is too BIG. But i think everything is really beautiful.
Clothes not as described, most are poor quality and order took a long time to be delivered.
Really good hope the clothes are as lovely as they look.
This out fit is not at all what I thought. I ordered my size based on size chart but it was too small. The material is super thin almost see through and very poor quality. I won't be buying that again
Item took over 3 weeks to be 'delivered' but even then I haven't received it! Said it was delivered but I haven't seen it and all I have been told is to take it up with Royal Mail and was offered a $5 voucher! Won't be ordering from here again and certainly wouldn't recommend to friends!
Ordered 14th November it's now 22nd December and I've still not got my item. I've been refused a refund. Very poor customer service.
I love the products but, I'm still waiting for an item to be canceled and the delivery time is is unusually long. No one updates the tracking for orders either. This needs to be improved right away.
I was not informed that there would be over a month and half wait for delivery for my dress. I missed the chance to wear it to my Xmas event and have been asked to just keep it. Terrible!
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it