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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
I received notification that the order was in my community mailbox. Checked and there was no delivery. The order was sent back to original shipment place and then resent. Took too long for delivery and I was disappointed with the service.
Looking forward to receiving these items.
Was so excited to receive this only to be disappointed with the quality. Very very thin, you need a singlet under the singlet. Pants seem to run quite small. To be honest it's gone in the cupboard and hasn't come out since I bought it and tried it on.
I haven't received my order. It's been over a month. I've inquired twice and been told to give another 3-5 days. No communication on my order.
I haven't received my order. It's been over a month. I've inquired twice and been told to give another 3-5 days. No communication on my order.
This is my second order from Chicane and once again it's taken over 30 days to receive my order.
Tracking not very good didn't know what date to expect my package and couldn't track it to find out where it was. Sherpa lined coat that I ordered is very warm and comfortable
All okay will wait to see what the good are like
The experience was great but it takes so long to get the merchandise
The experience was good. It took a minute to arrive. Over everything was ok. Will shop again but not a jumpsuit. Not a true fit. Thanks a lot. Just waste of money.
All buttons came off jeans easily! Liked the style can't wear as can't button up
I ordered something from you in December and it was stolen was very angry 😠
I was disappointed with the dress I bought as it looked nothing like it did in the pic and I didn't wear it to the occasion which I bought it for
I ordered the size based on the recommendation and it came and it was huge! Easily 3 sizes bigger than I needed. Took a while to try and get to speak to someone and I was offered 10% off. I wanted to send it back but there was no response from the emails or messages I sent. I gave up and just accepted the 10% off and gave the dress to charity.
I dislike how hard it is to just return something or get a refund, which apparently does not happen. I've been working for the past couple weeks trying to exchange some items for a smaller size and it's been a royal pain.
Hice un pedido nunca llegó nada y siempre un cuento tuve que decir me devuelvan mi dinero y me están preguntando si lo recibí que fuerte son ustedes.
First time ordering the products look lovely and hoping it will be fitting when it gets here
Too long 45 days to get orders n still haven't received yet
Terrible bad website,terrible service very bad product!. Lie about return! They don't want stuff back! And they don't want to give my money back!
Ordered a suit in plenty of time to receive before a specific date. I didn't receive it until after the date!
The suit was not what I expected it to be like and the material was rubbish.
I ordered what I thought were rose gold colored shoes to match a dress for Mardi Gras. The shoes arrived too late and were actually gold, not rose gold.
They are cute but unfortunately did not match nor did they arrive in a timely manner.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it