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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
The order took ages to come which was expected, when the order came it wasn't anything like the picture, thin material and didn't fit properly. Trying to get hold of customer services was difficult and then when I asked for a refund on the product was asked 3 times if I wanted a 30% 40% or 60% refund and not the full amount. Was then told I would have to pay £5 to send the item back. Safe to say I won't be ordering again!
I order in November and never received anything I asks ceveral time for my money but never get it back.
Now they send the order again pffff and I must wait it is march now.
All is great everything came in great my purchase was great
The sole started falling apart after 2 weeks wear, very cheap material and design
My order did not come. I am first time yous this site and never again.
Was worried the fit wouldn't be right or the quality would not be great but I love my top and will be buying another one similar
I contacted customer because 2 items were missing from my package. Customer support basically said I was a liar. So I never got a refund or the 2 items that were missing
Split delivery took 5 weeks to arrive to the UK. Communication with Customer Services was initially difficult and unhelpful but eventually after a lot of chasing, got a status update.
Online tracker didn't work properly.
Sizing not consistent across clothing and some fabrics feel really cheap and stiff.
I'm unlikely to order from ChicMe again.
Terrible just can't believe when I actually vouch for this site with friends now I have to leave this $#*!ty review
Will never use this site again, 1) it's from abroad and takes way too long 2) their customer service is awful 3) takes money from your bank even if they have no stock in 4) keeps hold of your money and waits for stock before sending out full order even if other items are in stock that you have ordered - this is wrong and not acceptable.5) when you chase they just say the same - awaiting stock! They should inform on the website the size and stock is out of stock not keep advertising something they done have!
Realised after chasing for refund read the full reviews and it's just cheap material used with incorrect sizing so best to avoid if your from UK etc
Just avoid!
Terrible service, terrible customer service. I placed my order over 6 weeks ago, had to be messaging to see when my order would be shipped. Finally you shipped part of my order and I am still waiting for the rest of my order. All I have been getting is wait another 3 to 3 days and still cannot get my order. If you do not have the items don't advertise. Even though have nice things j don't think I will order again or recommend you site to anyone
It was easy and I love it.I wanted it.Always ready to test the water.
To long for delivery. Items not all the size i ordered
Horrible. Never received item ordered. Order was never delivered.
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it