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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Been waiting weeks still not received my order I've had 1 email to say I need to wait 3-5 more days even though I've been waiting around a month
The sizing is way out, it's huge and i would like a refund.
Easy to order, prices are great and product was as exspected arrived quickly it is true to size
Easy site to use when i see paypall i belive its seciure
Took a while to arrive which was fine. I ordered a medium size after reading the measurements, I am a UK size 8-10, and the products were quite loose on me, I should have ordered a small. So I would say sizes are actually larger than the measurements shown.
Excellent value and very pretty top also a lovely colour
Good quality but nothing fit the way it should have.
Shopping was easy and shipping was fast. My items were beautiful and the quality was great
The item was described incorrectly and is too small.
The item was not taken back.
Easy order process and delivery from start to finish
I placed my order 1/30/24 and never received it. I am very disappointed.
Was happy with product but took over a month to receive my order which was unfortunate
I ordered a product by mistake to my old address and it was sent back. After few weeks I got it back with no extra charge. That's what I call an excellent service. Thank you.
The item was perfectly fine, and it looked beautiful, but it was just too small. It came just in time for Valentine, which was greatly appreciated. My wife thought it was a wonderful gift despite being small and size.
After ordering some dresses for an event, I wanted to return the ones that I didn't need. It took a while for customer service to get back to me. Each time when someone finally respond I would example I wanted a return then it would take several days to respond back to let me know that they prefer it I would keep the dresses and give me 30% back. I said refund! (If a person said refund that what they meant) I ended up having to keep the dresses that I don't need.
Ensamble heute angekommen, ist sehr schōn und zum emphelen. Danke👍
Experience was good and the item that was ordered! But it arrived nearly a week after the estimated delivery date not an issue maybe have better estimated times of delivery.
Really happy with everything, looks exactly like the photo
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it