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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
This summary is generated by AI, based on text from customer reviews
I received my order much quicker than I expected
The quality was good. I would buy again
Was shopping for a face mask and came across your site, ordered them and they arrived as promised and are perfect!
Unbelievably poor workmanship. It fit weirdly, especially under the arms. The materiel was as cheap as it comes, and thin. Got ripped off.
The dress I got did not look anything like the one in the picture. It is polyester not cotton and it looked like a long shirt. Probably will not shop here again sorry;(
Wasn't bad just the time was to longue I would like to received maybe shortly if it's possible
Advertised free shipping but later on has an amount you have to spend to get free shipping
Advertised free shipping but later on has an amount you have to spend to get free shipping
All very easy, just hope the goods are as nice as they look on website.
All very easy, just hope the goods are as nice as they look on website.
Yes, the pandemic made me discover this clothing site via Facebook. I was skeptical about the quality of the clothing. However, I'm satisfied with my purchases so far.
Cool
I purchased a dress on your website & I received something totally different from what I ordered & I don't know if I should return it or not
I didn't think I was gonna recieve anything. I started hearing about u guys not delivering on time or at all.
I'm so happy I received mine
I love it!
I love the sandals. They are great quality and comfortable.
I should have gotten a bigger size... not true to size but the product is beautiful
I wish I had read these reviews before ordering 1st I was unaware the clothes were coming from China and secondly as they advert on may platforms believed they were reputable. They are scam artists I have been waiting from 31st of may for a parcel containing clothes worth £198.00 they have marked the parcel as shipped and delivered. However Royal mail have said they have no record of or being delivered to my address as the address is incorrect. They advised to contact the company to get ot resolved I have conducted more than 39 online chats with chic me and they are unwilling to do anything to track or respond the items. They are putting it all down to Royal mail I'm so dissatisfied with the lack of respect for the customer and lack of accountability they are taking for the situation. I am disgusted with the lack of service response and their unwillingness to resolve the issues. I hope no one else gets scammed by this company
The hair is super thin... and very synthetic so I can't blend it with my own hair without it looking obvious that it's fake. The delivery was superb thou, thank u!
Sleeve literally fell off after 5 mins of wearing. They are attached by a tiny piece of thread. Not put together very well
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it