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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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Don't waste your time or money. Spend the extra $ at another store, like V. S. or Adoreme. Takes a month to get the items. Products fall apart. I also tried to add the promocode for $8 and it didn't work, I emailed them 4 times and they said they wouldn't credit it to me! I told them, in the U.S. that companies usually credit back to you if you contact them and tell them the issue. They didn't care, lol. So they also lost me for that. Such a shame!
The mail has been very slow for weeks so it took a long time but didn't fit like I wished it had. Sleeves were a little to big, but bought XL to make sure bodice fit. Just not true to my size.
Experience was good but the jacket was not really a jacket
I didn't receive all the items ordered, please respond if I will still be receiving them or if I will be refunded. Over all, for the price I was pretty satisfied for the most part.
Took a long time to come! The sizing was totally wrong, I ordered a 2xx which usually fit me, the garment was more like a Small, the quality was very poor. I have returned the item... very disappointed
Did take a long time to arrive. Quality not brilliant, initially disappointed but it still looks quite nice.
I received my order but one of the items was missing and I wasn't told that the item was out of stock until after I receive my order which took quite a while. I feel as though your out of stock products should be updated before the order is placed.
El envio esta muy caro su costo debe de bajar
Took a while to arrive just for 1 item however the dress is just as described and looks beautiful on
One of the item's size was described as one size (fits all)so i ordered it thinking that maybe it is stretchable and fits me but on recieving my order i found that its not streachable and actually it is xs while i am size large which was really disappointing. When i checked the return policy my item is not returnable or refundable as it is a lingerie which means my money and wait time is all wasted.
Good on getting them on time. Not to happy with the material more for the summer time.
It takes about a month to receive your purchase but you can get good quality for the price
I was not sure how good the clothes would fit or how good the material would be. No regrets especially for the price point
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it