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Chic Me generally garners positive feedback for its appealing clothing quality and variety, with many customers expressing satisfaction with the fit and style of the products. However, significant concerns arise regarding customer service, particularly related to delays in shipping, difficulties with the return process, and inadequate support when issues occur. Many customers report frustration over refund policies and communication challenges, which detract from their overall experience. While some appreciate the affordability and occasional promotions, the inconsistencies in service and order fulfillment suggest a need for improvement in customer relations and operational efficiency.
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First, I did not receive an order confirmation email then I reached out to them on Instagram and the person who responded just sent a link to track my order. No pleasantries or anything. And my order took 3 weeks to arrive. That's longer than I'm used to. My advice would be to be better at customer service
Requested to return the brown two piece and also a chain dress from a previous order and NO ONE is giving me a adress or code or return label or nothing!
Please call me *******020
*******@gmail.com
I have had a very difficult time trying to contact anyone who could help me. You have just shown a photo of the lovely coat jacket. The one I received was nothing like the coat. It was hideous!,,
Could you please give me the correct address to return this coat to you?. Thank you
Ordering was easy but the shipping time is too long
I read through the reviews and reviewed the size chart. I felt comfortable with what I was to order for the size and it was too small. I am a 34D and thought that the size small would fit. It great everywhere but the chest. Darn!
I received my order in a timely fashion and it was everything I expected
The picture kept popping up and I had to try it for myself!
Good quality clothing for great prices. I always hit up Chicme when I need a statement outfit.
Shipment was slow - took close to 30 days to receive my order. I am not with pleased with the quality of the material or the fit.
Alright with a little concerns but once I got around it and delivery was a success and the product was true to its picture.
I am so disappointed with Chick me. March 8th 2021 i ordered for closed toehollow outsling back chinky healed slippers order #*******746
LZT 2853-ap-43 but up to now i have not received them! I tried to call their what is up number but the voicemail is in Chinese.
I texted them and they replied that they have logistical problems! I also ordered for another pair! Where are my orders please?
I returned 2 packages since March 3rd 2021 I paid $35 to mail them back since them I never see my refund and they keep the items. I know they received them because they gave me refund for 1 package. It's not easy to communicate with them
Don't waste your time
Vert unhappy costumer.
Love the selection and navigating the website. Delivery takes a while though.
My Order arrived very late and the jeans I ordered didn't have an opening slit for my button to be used. My other two orders were okay
My Order arrived very late and the jeans I ordered didn't have an opening slit for my button to be hidden. My other two orders were
Amazing... to purchase was very easy so, I appreciate it.
I'm still missing one item which isn't ideal. Having to write 50 characters is a real pain as well.
I was a 1st time buyer from the UK and was hesitant to order from this site due to some of the previous reviews, however I was pleasantly surprised by how good the item looked. The style was as the picture displayed and delivery came in approximately 3 weeks. Gave 4 stars as the colours differed and I would have liked it with brighter colours at the front. Thank you chic me
Answer: Hey Melissa, :( , as we are in different countries, it need take time to ship the items, we're trying our best to improve the shipping methods, but it still need take 7-15 days to send to worldwide
Answer: Hey Rash, I checked you made an order on May. 8 but already asked for refund before we send it to you. :(
Answer: Return policy is a joke, they don't honor it. They'll offer discounts and partial refunds until the return window runs out. If the window runs out just do a charge back. Most credit card companies will side with you due to them not honoring their own return policy.
Answer: I agree. Order one size they send the wrong size, and when you call them out on it, they lie and say the size they sent is correct it's just too big, as though I don't know my size! Especially when the other items same size do fit!
Answer: May we know what is wrong? If you have any problem, you can email to support@chicme.com, our staff will solve it for you
Answer: Hey Christelle, of course we are real, there is a lookbook on our website www.chicme.com and our App Chic Me, customers always like to share what they got there with others, You can have a look
Answer: Because they are a scam. I am in the same boat. Don't give up, dispute it if you can. Don't let those thieves keep your money. And you will probably never get your package. If you do, wear a gas mask while unwrapping because it'll smell as bad as it looks (nothing like the ads!)
Answer: This is our phone number:+12132603334 If you have anything you can call us or you cam email to us, this is our email address:support@chicme.com
Answer: Hey Kimberly, please send email to support@chicme.com about your order information, customer service will help you check it