We placed an order on August 7th and received the order the very next day. Amazing shipping speed. I would purchase from again.
I love getting my very heavy dog food delivered right to my door. The delivery is super fast and timely! I save on gas to my car too!
They took my money and said it was on the way but I never got it! NOT HAPPY. Do not use this service. They just take your money.
I've had nothing but great experiences with these folks!
Orders are shipped out immediately and great products and prices!
This is a great place to get pet food at a great price. They have the best customer service I have ever seen.
Unsolicited they are bombarding me with junk emails every day. When you try to unsubscribe they just redirect you to their ordering page.
Our order was on time, cheaper, and delivered! Five Stars! No brainer! Yahoo! We love it! Love that we were able to edit Autoship feature.
YOu are always so fast to deliver! Love you Guys! I will always order my dog and Parrot food from you. The prices are Awesome!
I get everything from dog food to toys to treats here! Chewy gets 5 stars from me and my two beautiful pomeranians!
I make a order from them and they would not ship me what I bough or refund me. CS hung up on me more then once and would not help.
Great company! Our products arrived in 48 hours, and customer service was very very responsive and helpful.
They are the best, I love this company.
Their customer service is always helpful
Their products are always less expensive than the local stores
Chappy - my puppy - loves all the the toys I buy from Chewy.com. And I don't need more reasons to buy from this online store.
I have used Chewy.com for years because of the great price, incredible convenience, and great variety of items. I have had very few occasion to contact their customer service but when I have, they have ALWAYS resolved the issue (even if it was my fault at times) and acted like I was doing THEM a favor! Kudos!
Recently, however, I was FLOORED at how proactive they were in their pursuit of customer service. I had bought a toy for my dogs from Chewy.com and it failed to impress but I did not contact Chewy.com. I just chalked it up to, "well I tried"!. A couple of weeks later, I got an email asking me to review the toy. I left a brief but honest review; that my dogs hadn't liked it and the battery-operated toy had died days after receipt. Today, I received an email from Chewy.com stating that they had refunded the purchase price of that toy. THIS my friends is WHY I LOVE LOVE LOVE Chewy. There are a ton of on-line pet item sites but Chewy is THE BEST! The fact that they #1 READ my Review and #2 ACTED on it WITHOUT being asked is why Chewy.com is in my book the BEST!
If you hadn't guessed, I HIGHLY HIGHLY HIGHLY RECOMMEND Chewy.com!
I am delighted with the prices of my orders. I am thrilled with free shipping, I am
Delighted with their service if any issue etc. GRAND BUSINESS AND THANK YOU
FOR THAT.
Had a little hiccup with our delivery and I got a quick fix with a positively adorable apology. Very happy with them.
They changed my order from small breed to full breed to rip me and my dogs off. The worst. Do not order from them
Refused to auto ship then decided to ship medication 6 months later and refused any assistance or re
Very friendly and very fast delivery. Order it one day and receive it the next couple of days. Very nice owners.
Overview
Chewy has a rating of 2.7 stars from 1,100 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Chewy most frequently mention credit card, long time and several times. Chewy ranks 13th among Pet Supply sites.
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- Fort Lauderdale, FL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members