website thubmnail of Chegg
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Canada
1 review
5 helpful votes
Follow Kaoutaea E.
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Worst plateform EVER. Worst service I've ever had in my entire life.
It keeps filling you with wrong information (more often than the good one). It's not optimal & they kept suspending my account and never refunding their $#*!ing mistakes. They said I've exceeded the number of devices, I only use chegg on my laptop & proof is screened. Total bull$#*!! Plus, they count one same device as two... What a shame...
To anyone who wants help, I'm a student, & I advise you to NEVER USE CHEGG, YOU'LL REGRET IT SO MUCH.

Date of experience: June 4, 2023
Cyprus
1 review
7 helpful votes
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Need money back
April 2, 2020

Hlooo sir why you take my money every month i unsubscribe my order so many times what is thiss you take charge every month from my acount i had already deactivated this service 2 months ago pls tell me as soon as possible and why you dont reply of my emails. Its very bad

Date of experience: April 2, 2020
Singapore
1 review
2 helpful votes
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Worst Study Website
July 20, 2022

They informed to the university about the questions that I posted on their website. I didn't even copy anything from that horrible website but I still got F for posting the questions. They even provided the IP address to the university. DO NOT TRUST Chegg, they will sabotage you. Does university can give F to the students just because he/she posted the question online?

Date of experience: July 20, 2022
New York
1 review
1 helpful vote
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Very unhelpful
January 4, 2023

Told them I wanted refund and cancel my subscription but instead they cancelled my subscription and didnt refund even though the charge was made on 29th dec for my jan subscription... very unhelpful poeple

Date of experience: January 4, 2023
Kenya
1 review
2 helpful votes
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www.chegg.com
December 8, 2019

They are forcing me to purchase a new subscription yet my recent subscription has not lasted a week. They say I violated their terms by sharing my account with other users yet the only thing is I did logged in to my account using a pc at my iPhone and my Ipad since I'm always on the move but their customer support doesn't reply and I don't get any help on top of that they still charge my card twice in a period of 1 week and I think if I hadn't canceled my card they would have charged it again. I feel scammed and robbed

Date of experience: December 8, 2019
Australia
1 review
3 helpful votes
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What the hell!
September 9, 2015

I have been tryng to join with paypal - wouldn't work tried with visa wouldn't work - I really hope you guys haven't charged me anything yet. Can you help? Tried asking a question - doesn't work what the?!

Date of experience: September 9, 2015
Oklahoma
1 review
4 helpful votes
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I am a full time student and I also work two full time jobs so when i have down time at work i work on my homework. Well today they locked me out of my account saying i shared my account information. Well i forgot to log out of my laptop at home... so i spent my whole lunch break to just be told that they cant do anything about it until the investagation team look further into it... Well that is going to take atleast 48 hours for them to complete. So what is the point in wasting your money when they do this with out a warning or anything...

Date of experience: March 5, 2020
Rhode Island
1 review
4 helpful votes
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SCAM COMPANY
November 7, 2023

NO refunds even 10 minutes after purchase. Scam company wildly inaccurate answers. STAY AWAY from them completely, they will not give you your money back and give you only WRONG answers to the questions you want to look at

Date of experience: November 7, 2023
Georgia
1 review
0 helpful votes
Follow rosie a.
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They treat their customers like crap just bc they know they are young adults. Were all broke and trying to get tutoring or step by step answers and they're either WRONG answers or the tutors are completely unavailable to help. I am in upper-level Econ at UGA and if they don't know how to do help (i have been told by many tutors that they don't understand my homework) then they shouldn't be hired! I called last month and asked why the tutors stopped answering homework (for multiple people i talked to) and all she said was that they were in a meeting... that must be a whole retreat then bc its been weeks and i still havent gotten my questions answered or the new ones ive posted.
PLUS, they have the nerve to tell me I am logged in on too many devices and they think I am giving ppl my account. SO they sent me an email saying they're investigating me? I am literally logged in on my laptop and my phone and another desktop at school... I have used them for months and months and I am done!

Date of experience: March 7, 2020
Illinois
1 review
0 helpful votes
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Chegg.com sucks
May 20, 2023

This is for Chegg.com the tutor site. Stay away from this site. What a waste of money it was to susbscribe to "tutor" service when they don't even know the asnwers. I was so confused by their answers to all my homework questions becuase they sounded like they knew what they were saying. I found the answers by "expert" all wrong. In fact, I would fact-check their explanation and stick to my answers because chegg experts answers were ALL WRONG! Save your money and just gooogle the answers! You will learn more and less confused! Chegg.com should be shut down as it is a unprofessional and un vetted and poorly monitored site.

Date of experience: May 20, 2023
California
1 review
0 helpful votes
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Con artists
March 5, 2022

This service is absolutely worthless. Terrible answers that are copy and pasted from someone else's answer, regardless if it fits. Then even worst customer service to resolve the dissatisfaction.

Date of experience: March 5, 2022
Utah
1 review
3 helpful votes
Follow yana g.
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Very good prices, great selection. When my book arrived a day late, they refunded me the shipping charges without me having to ask them. I will definitely be renting from them again.

Date of experience: August 19, 2013
Illinois
11 reviews
14 helpful votes
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I used this site once and it worked out fine. It's definitely worth it since you'll be saving loads of $$$ from actually purchasing the textbooks (some can be SO expensive)!

Date of experience: September 30, 2012
Texas
1 review
2 helpful votes
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Scam
July 29, 2016

This site is worse than any get rich scheme I have ever seen. Answers are wrong or missing in its entirety and the so called experts do not answer questions even though they are paid to do so.

Date of experience: July 29, 2016
New York
1 review
6 helpful votes
Follow angelika k.
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WOW if you don't care to get over charged for you subscription and written lessons then use Cheggs tutoring. Denise supervisor at Chegg's Tutors Subscription will not refund you a penny and won't listen to you concerns!.

Date of experience: July 28, 2016
Australia
1 review
0 helpful votes
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Don't use it, I'ts a scam
February 11, 2022

Most of the answers are wrong. But worse than that, they will turn on auto-renew subscription when you didn't ask for it and continue to charge you money. Good luck getting it back. I didn't.

Date of experience: February 11, 2022
California
1 review
2 helpful votes
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Textbook Rental SCAM
December 1, 2022

DO NOT USE THEIR SERVICES OR SIGNUP! Thought that we were purchasing a used book since we searched and searched the internet for a few hours just to find this book and the price was $123. Just received an email letting us know that our "rental" was due in seven days and if we want to purchase the book it would cost us another $168. #INSANE. NEVER heard of a textbook rental costing so much. UGH! #CHEGG.COM#SCAM

Date of experience: December 1, 2022
Colorado
1 review
2 helpful votes
Follow Karisa M.
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I placed an order to extend a book but realized it was the wrong book. I tried to cancel immediately but was told that was not possible and the chat person was not concerned about helping. I requested my Chegg Study & EasyBib be canceled and he canceled them immediately (no refund for the prorated time) and expired the services so I could not use until the expiration. He also told me that if I fully cancel my account like I requested that he would cancel the Cengage account and scrub it despite paying for the 24 months. What a scam!

Date of experience: January 16, 2020
Connecticut
1 review
3 helpful votes
Follow Erika G.
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Please stay away from Chegg! By far the most unprofessional, displeasing, unhelpful, and runaround company I have ever come across. Representatives are ill-informed which caused me to return a book I was told I would be refunded for. The book was returned and they notified me the reimbursement cannot happen because I bought the book under "purchase". So now here I am book-less and money less. So much for helping college students. DO NOT USE CHEGG, IT SCAMS AND DECEIVES THROUGH ILL-INFORMED REPRESENTATIVES

Date of experience: February 26, 2020
Austria
1 review
5 helpful votes
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God I hate this page
March 30, 2019

When you think you finally found an answer, guess what, NO because its chegg and you need to pay for information. Like students don't have enough problems as it is. Thanks for nothing.

Date of experience: March 30, 2019

Overview

Chegg has a rating of 1.2 stars from 457 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Chegg most frequently mention customer service, credit card and free trial. Chegg ranks 108th among Textbooks sites.

service
179
value
173
shipping
98
returns
127
quality
163
+68