I placed an order to extend a book but realized it was the wrong book. I tried to cancel immediately but was told that was not possible and the chat person was not concerned about helping. I requested my Chegg Study & EasyBib be canceled and he canceled them immediately (no refund for the prorated time) and expired the services so I could not use until the expiration. He also told me that if I fully cancel my account like I requested that he would cancel the Cengage account and scrub it despite paying for the 24 months. What a scam!