Chegg

I texted the customer service few months ago to cancel my payment and deleted my account but then I just checked my bank account today and I found out that I was charged for every single months after I talked to them.
I contacted them to cancel my account late last year.

I called in today about the problem and they kept on saying they don't know why and will look into it just giving me sht excuses.
Such a scam website

Unless you have a substantial amount of time to attempt to cancel this service, find another service. I have attempted to cancel this subscription for one year, and was forced to file disputes through my credit card. This is my third attempt to cancel this service. If anyone has the amount needed to cancel this service directly through Chegg, you're doing something wrong with your life and have entirely to much free time.

Can't have your browser clear cookies but if your computer keeps registering as a new device they ask you clear cookies.
Shouldn't try searching for your answer through Google and click on their link could register as a new device.
Don't use multiple tabs, or different browsers.
Way too many things you shouldn't do because it registers as a new device. Including travel because going onto different internets could register as new device.
Too many new devices they will suspend your account and when you ask about it, they can't even give you the actual day or issue.

I was told my account got locked on 4/5/24 around noon. While it was still 4/4/24 in the afternoon. There is no place in the world that it would be noon on 4/5/24 at the time I called. It would just be early am on 4/5/24 for most of the eastern world. Had to look it up later and the latest time I could find was 10am on 4/5/24 in I think Suva. Doubt they are based there.

Ask way they go through all the possible reason an account can get lock. With advice how to prevent it in the future. So, hope you are not a student who travels or has to use public computers for your homework.

In the past when I used Chegg, their prices were cheaper than other options and they delivered the textbooks on time. Now they claim books were unreceived (upon further review by customer service, it was simply not logged in by receiving), and take over a week longer for shipping than what you pay for (which isnt the quickest shipping time, and I chose an expedited shipping method). It's become a headache and not worth dealing with.

This app is totally useless and a waste of time and money I subscribed to the app last week and now when I log in to my account they are saying to log in again and waste the money again I had chosen a plan of 1 month not for one week. Guys do not waste money on such foolish applications they are totally useless and fraud.

Chegg is the anti-christ they purchased Quizlet which at the time owned Slader, a free resource for students to aid them with their homework. Chegg then proceeded to make it a paid service entirely ruining it.

Literally one minute after placing my order, I tried to cancel as it was the wrong edition. You can't. They had not yet sent the book - but they said they had to send the book and then I could return it.

I sent in two good conditioned books for buy back. I received a check for one of the books, and zero communication about the other book. After several months, I contacted Chegg, and they stated that my other book was in poor condition. When I sent the books, they were both in good condition. The only resolve is for Chegg to send the poor condition book back, and will receive zero compensation for my book that was originally in good condition. How about just send back my original good conditioned book? How will I be able to prove if the book sent back was not my original book, and they profited off my original good condition book. Sounds a little shady, and will not be doing business with Chegg again, especially since I buy books for four kids!

I bought this as I was looking for study help for my university exams. It was utterly useless and had no answers to what I was looking for. They also did not answer my questions within a few days. I would not recommend

Scammers stay away!. This website is all lies just to keep your money. Tried to use it and it didnt work. I told customer service and Ivan refused to refund my money. He said is due to usage when I didnt even have a chance to use it. What a scammers!.

DO NOT ORDER FROM CHEGG

Worst experience ever I ordered a book for my daughter. The textbook changed so I proceeded to contact them and because it was over the 21 day return policy I couldn't return it which is fine but they told me I had to try to sell it on my own and couldn't even give me a credit so I can purchase something down the road and I would return this so this way I don't lose and they wouldn't lose. Customer service
Knew nothing the worst experience ever. Needless to say, I will never be ordering from them again.

I wasted 28cad, thinking this as reliable site and had to lose it, with not even using for 10 mins. So becareful, their policies are crazy and contents are not reliable as shown before subscription. Never trust.

Giving 1 as ther is no option for negative rating

I havent been a student in 2 years and figured my subscription lapsed when I didnt update my billing or renew. BUT they bill "your bank" so they have access to allllll your renewed credit cards and do not notify you when they update the payment. I was billed for 2 YEARS without a single notification or email. Yes i know a lesson learned to check your statements, but $15 a month just slipped below my radar. I checked the last confirmation I ever received from them was my initial subscription over 3 years. They are unethical for the sneaky autosubscriptions and access to your bank and credit cards!

Today, November 9,2017, I find out from my mother that Chegg charged her credit card $16 this month and she assumes I ordered a book. I have not ordered a book, so I asked her to open her statement so we could find out if this was a monthly charge. Found out it was and has been occurring since February. I called to find out what it was and to stop it, and was told it was a tutor service that apparently I signed up for when I ordered books in January. I didn't know I had signed up for this and have never used it so I asked for a refund. I was told all they could refund was 3 months, the previous 7 months were not refundable. I asked to speak with this person's manager and was told he didn't have a manager. He was as high up as the ladder went and there was nobody else to deal with. I told him that I would be reporting negatively about Chegg and that they had lost a customer!