Alexis R.

Today, November 9,2017, I find out from my mother that Chegg charged her credit card $16 this month and she assumes I ordered a book. I have not ordered a book, so I asked her to open her statement so we could find out if this was a monthly charge. Found out it was and has been occurring since February. I called to find out what it was and to stop it, and was told it was a tutor service that apparently I signed up for when I ordered books in January. I didn't know I had signed up for this and have never used it so I asked for a refund. I was told all they could refund was 3 months, the previous 7 months were not refundable. I asked to speak with this person's manager and was told he didn't have a manager. He was as high up as the ladder went and there was nobody else to deal with. I told him that I would be reporting negatively about Chegg and that they had lost a customer!