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Check PeopleReviews 467

2.7

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Check People Reviews Summary

CheckPeople.com presents a mixed reputation among its users. On the positive side, many customers appreciate the quality and accuracy of the background checks, citing detailed reports and useful information that can be difficult to find elsewhere. However, significant concerns arise regarding deceptive billing practices, with numerous complaints about unauthorized subscription charges and difficulties in canceling services. Customer service experiences are often criticized for being unresponsive or overly focused on upselling rather than addressing issues. Overall, while some users find value in the service, the prevalent negative feedback highlights a need for greater transparency and improved customer support.

This summary is generated by AI, based on text from customer reviews

service
120
value
125
shipping
46
returns
85
quality
114

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New Jersey
1 review
0 helpful votes
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Agent was Good
March 9, 2021

Was on the phone with the call agent to discuss my subscription. The agent was friendly and assisted me the whole time with my questions.

Date of experience: March 8, 2021
Oregon
1 review
1 helpful vote
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Waste of money
March 8, 2021

The website said I had 10 minutes (with the clock counting down) to use coupon to view the full background check for only $1 after I'd just spent 5 minutes waiting for it to load. So I scrolled up and down to try to see the fine print or the catch and/or terms. I didn't see anything. So I assumed it was probably for the first month only, so I'd do just make sure I cancelled it before it renewed at full price. So I pressed okay and gave my card info. I was instantly charged $29.17 and then when I looked at the PDF to view the actual report I wanted to see, it charged me another $6.99. I called a few days later when I got a chance to cancel the account (because you can't just cancel online, you have to call and sit on hold for 10 minutes to be able to cancel the subscription) and was told that it clearly told me I had 3 days to cancel it or I'd be charged the full amount and then was told if I wanted to view the PDF of the report I had to pay for that convenience also, because I could've just gone to the courthouse and got that information if I wanted to.
I just wanted to do one background check to find out what convictions were on my boyfriends record so he knew what to inform his employer of. Which if you want to discuss that, the charges that this website showed on his background check were false, half of them were charges that had nothing to do with him. They said these reports are an educated guess based on computer algorithms when provided a name and date of birth. So the whole thing was a waste of time and money. They didn't refund me any of my money, all they did was try to talk me into keeping my subscription but for a lower monthly rate. I would never use this site again. There's plenty of other websites that provide the same service and clearly tell you what you're going to be charged and why. It's the sneakiness that pisses me off. Tell me what you're going to charge me up front and let me decide if I want to spend that.

Date of experience: March 8, 2021
Massachusetts
1 review
0 helpful votes
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Check people
March 8, 2021

After clicking on all information needed. This website denied me access to the information after I gave valid card information. They said something about abuse which is not true. I have never abused anyone or anything. This is not an accurate website. It is not a good company.

Date of experience: March 8, 2021
Texas
1 review
2 helpful votes
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Stole my money
March 5, 2021

I wanted to catch up with an old friend. Jocelyn said it was a $1 but then they took $29 out of my account for 3 months. I called peoplecheck.com and Jocelyn said do to company policy we can only give you %50 back for this month. So out of my $90 they only gave me back $14.95. I hate when companies steal your money. The information I got wasn't even right and then I did not use it for 3 months and got charged. Do not use this program unless you like throwing a away money.

Date of experience: March 5, 2021
New Jersey
1 review
0 helpful votes
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Very thankful to them
February 13, 2021

I am working with this tool since they started. I have a great experience with them. I am giving them 5 stars.

Date of experience: February 13, 2021
Georgia
1 review
0 helpful votes
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I am Happy
February 12, 2021

I run background checks on potential new tenants for my property. It avoids potential pitfalls of letting the wrong person in your house.

Date of experience: February 11, 2021
New York
1 review
0 helpful votes
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Up to Date
February 12, 2021

I typically use check people 2-3 times a week and am pleased with the information that I receive from the website. I have tried a few other websites and they are not as up to date.

Date of experience: February 11, 2021
California
1 review
0 helpful votes
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Easy to use
February 12, 2021

The website is very easy to use and my results were pretty up to date. Good product. They deserve five star rating.

Date of experience: February 11, 2021
Illinois
1 review
0 helpful votes
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Really Great Tool
February 12, 2021

I buy and sell lots of personal goods around my neighborhood and continue to use check people to filter out potential stolen goods from untrustworthy people.

Date of experience: February 11, 2021
California
1 review
0 helpful votes
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Report was Exact
February 12, 2021

Got my free trial after paying 1$ and my report was exactly as it should be. The fine print said that it would continue to charge me 30$/month afterwards so I called and cancelled when I was finished.

Date of experience: February 10, 2021
Indiana
1 review
0 helpful votes
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DO NOT TRUST THIS SITE!
February 2, 2021

Signed up for free trial, got overcharged by about 30 bucks and when I called to ask what happened they said it was because my trial was over and that what I was seeing in my bank account would actually be the bill for the end of the month. Took the l and told them to cancel the subscription and they agreed. Now I have another charge to my account and the never cancelled my subscription.

Date of experience: February 2, 2021
Georgia
1 review
0 helpful votes
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Recommended
January 23, 2021

Sometime dealing with facebook markerplace users can be scary. I always run checks on anyone I am nervous about meeting up with.

Date of experience: January 21, 2021
New York
1 review
0 helpful votes
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Easy To Use
January 23, 2021

Very easy to use site. No problem and very satisfied. I have nothing but good things to say about checkpeople.

Date of experience: January 21, 2021
Illinois
1 review
0 helpful votes
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Good Customer Support
January 23, 2021

Customer care was exceptional during my request! Thank you checkpeople. I am giving five stars for their support.

Date of experience: January 21, 2021
California
1 review
0 helpful votes
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Pretty Accurate
January 23, 2021

Many websites claim to have updated data but checkpeople was pretty accurate for my needs. So it is useful for everyone.

Date of experience: January 21, 2021
California
1 review
0 helpful votes
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Good Product
January 23, 2021

Good product and will continue to use it moving forward for my own personal use. Very faithful for me and my relatives too.

Date of experience: January 21, 2021
West Virginia
1 review
0 helpful votes
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Nice Looking Site
January 11, 2021

Very nice looking website and thorough report when I have used the reverse phone number lookup tool.

Date of experience: January 11, 2021
California
1 review
0 helpful votes
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Very Useful
January 11, 2021

I specifically use the background checker when I meet with baby sitters for my kids. It has been very useful narrowing down the right person.

Date of experience: January 11, 2021
Illinois
1 review
0 helpful votes
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CS is great
January 11, 2021

Make sure you call if you are looking to cancel when you are done. They will help you stop the recurring payments after the trial.

Date of experience: January 11, 2021
California
1 review
0 helpful votes
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Super Easy to use
January 11, 2021

Super easy to use website! I have nothing but good things to say about checkpeople. Will definitely use their services again.

Date of experience: January 11, 2021