CheapTickets

I went online to purchase two airline tickets, one adult and one child, age 4. The first input took everything but the ticket numbers. I reentered one adult and one child age 4 before it "saved". I also purchased cancellation insurance. 36 hours later on Easter Sunday, I received an e ticket for one adult. I tried calling and was on hold for 30 minutes finally unable to complete due to holiday. When I called first thing on Monday, I was informed the cancellation insurance is only good 24 hours after purchase and that my grandsons ticket wasn't saved. I had no way to confirm that and was told by "Mike Watson" to purchase by phone if I wanted it to not be "tricky"! I then had to pay $507 for a 4 year old child to have a seat beside his father to get home with him!

I had a flight and hotel booking. The hotel called and said they would be closed for the dates I booked. The hotel said to call the third party for your refund (cheaptickets.com). I did not receive my refund. I will never use them again.

I purchased tickets for a play from Cheap Tickets, but when I called the venue, I was told the tickets are fake. I called Cheap Tickets for a refund, but they insisted that unless I get a letter from the venue on company letterhead stating that the tickets were fake, I would not be able to get a refund. They are scammers. I can't believe they are associated with Expedia. This was one of the worst customer service experiences of my life and I'm now out about $150. Please do yourself a favor and DO NOT purchase anything from cheap tickets.

Do not use this company! I booked a 5000 vacation through this company they lied and said me and my family was sitting together, I found out through the airline company they werent! I paid for travel insurance with them and that was fraud! I called back and they said I could not get a refund! Now its left for Amex to fight for me! Being I could fly having a 2 year old sitting with a stranger, my kids could have been sitting with a child molester for all they cared

My flight was cancelled in 2020 due to covid, in 2021, I finally received confirmation that they will process to the reimbursement, in 2022 they asked for my bank details which they say are not working (I gave two differents bank account twice).
In 2023, I still didn't get anything and they are no longer replying to any of my email

I had ordered tickets and my husband and I got sick. I always take insurance. In talking t the insurance company they said I had to show proof I cancelled my tickets. After a very frustrating time a virtual popped up and when I put my trip info in said it didn't register. I said I wanted to talk to a representative and it ask me if I wanted to cancel travel something. I said yes, thought I was making headway and it said are you sure, I said yes. Here they ask me if I wanted to cancel my travel insurance but it was worded different then that. When I finally got someone, they said I cancelled my insurance. I did not understand what they were saying. I told him that and he put me on hold forever and I finally hung up. Why would they do that? I am calling because I am sick to cancel and they do that. I will never book with them. I couldn't take the trip and I lost my money!

We purchased tickets Thursday night to Sunday morning so we wouldn't miss any work! They said we booked Wednesday to Tuesday and that we missed our flight! We can't take that much time off of work and did not choose the dates they said we did. IT IS A SCAM SO STOP ISING CHEAPTICKETS! Scam!

I am giving cheaptickets.com a 1 start because zero is not an option. Cheaptickets may work to book flights under simple circumstances, but god forbid life happens (which almost always does) and a refund/credit, reschedule or other circumstance is needed. To make use of a credit with this company, be prepared to wait on hold upwards of 4 hours. Also, do not fall for the "call back queue" option, you'll never get a call back (tried on multiple occasions). I had no choice but opt for holding on the line for what was said to be a 2 hour wait that turned out to be 3 before someone came on the line. Once I got on the line with someone, they spoke to me for a few minutes, pulled up some information and as soon as I asked for clarification and/or breakdown of difference in cost the guy (not gentleman) hung up. So, here goes... another 4 hour wait to try to reach another agent, start all over again and hope he/she does not disconnect the call, as there is no accountability to poor customer service, there is no one who will care about customer issues. The guy who hung up will never have to deal with his lack of customer service and can arbitrarily hang up on any call he doesn't feel like working as there is no consequence. This company is trash as it pertains to customer satisfaction. Save your time and money and use someone else.

I booked a flight for myself and my mom. We have used Cheap tickets in the past. But, this time I booked well in advance and 2 weeks later I get an email saying that our flight from Eugene to Orlando had been changed. And then I get another email saying that our flight from Orlando to Eugene has also changed. I paid for cancelation fees. They are quick to take your money. But, they won't refund. Give you an ecredit.

Bought 2 tickets to go to New Orleans also insurance the airline cancelled the flight never got my money back everytime I call on hold for hours bad customer service can't not even try to get another flight they are very unknowledgeable bad customer service on hold for hours with no result

Cheap tickets canceled my flight back without let me know. They couldn't find the reason of the cancelation, they were blaming us. keep saying that we canceled the flight. They did not gave us the money back to been able to purchase another ticket.
Horrible experience I do not recommend buying your airplane tickets through them. They were very rude. Horrible customer service, very hard to communicate with them.

Recently, I had booked tickets to Dubai for my parents from Bengaluru, I had made a mistake while booking so I had cancelled within 24hrs of booking. Even though the booking was cancelled within 24hrs they have charged a whopping amount of $468.92 SGD.
When checked with them they say this is the standard fee cancellation amount that will be charged if cancelled.

Once they have your money in their pockets they will NOT give a HECK about their customers. I bought a ticket from JFK to Paris for Dec 2020 which was cancelled because of the pandemic and now neither CT nor Air France want anything to do with vouchers of credit... My $580 just vanished...!
I had been using them but NO MORE...

Never ever buy from cheaptickets anymore throughout my life. They keep cancel again and again when you are close to the travel date...

The room was on top of a bar. There was music till 4 am. I couldn't relax and sleep properly. Cheaptickets bullies it's customers, and will take extra money out of you account. The superviser at cheap tickets called me a liar and hung up on me. HORRRIBLE. Worse experience of my life. They gave me a 14 hour layover with the worse airline (spirit) and finally there was extr
A charges once I arrived to get the car and hotel. Save yourself now and buy from another company

In 1999 I remarried and my children and I moved across the country to start our new lives. Because of a prior divorce, I had to fly my three kids back to see their dad several times a year. Since 1999, I have literally booked dozens and dozens of cross country flights thru Cheaptickets.com. Anytime I have had issues with the airlines, Cheaptickets has helped me resolve the matters to my satisfaction. When we had an emergency death in the family, Cheapticket reps went out of their way to assist us in saving as much money as possible (for very expensive last minute seats) and the reps advised how to request additional refunds from the airlines due to the extreme nature of our situations. They also followed up with us to confirm we had been treated well and refunded fairly by the airlines. I would never consider using any other booking site. I have never been disappointed in this site and I have always been treated well, professionally, and courteously. And I have been aided many times over the years when I sought extra advice or assistance from Cheaptickets while booking long flights. A GREAT COMPANY! I wish I could give Cheaptickets.com more than five stars!

My wife wanted to give my family a vacation in Spain last June (2016). She booked three tickets and bought insurance. Due to a bushfire beside the Belt Park Way to JFK airport, we missed the airplane. NO SERVICE, NO HELP, NO REBOOKING, NO NEXT PLANE. It took days for us to get someone answer our phone call. Even we could not buy new tickets to go to Spain and use our return tickets two weeks later. $2400 were lost. A nightmare for our summer. My wife felt bad before us, I feel miserable for her suffering. Never go to this agency again. Hope you do not get what my family went through.