The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
I have used cheapoair twice in the last 13 months. I have found the operators to be very pleasant and helpful. The prices are also very reasonable.
Have used them in the past to find the most inexpensive tickets on the web, their customer service was patient and polite in helping me with my booking.
I would really appreciate the service provided by cheapoair.com in booking my flight tickets and providing me guidance on getting the best quote for my travel. I would definitely go ahead with cheapoair.com for booking my next destination and would recommend others for the same.
Thanks once again.!
It is been great experience with ChepOair from last 2 year. We have booked tickets for my parents and our travel to India.
Great Rates. Very friendly Customer service. Will always recommend to everyone.
I booked air tickets through cheapOair. The price was low, compared to those from other agencies. The service is good. I am sure I will book more tickets by cheapoair later.
My CheapOAir experience was a good one. Not only is the website easy to use but flights were available I did not see elsewhere - more options were available.
I've used CheapOair several times and I've only had good experiences! I find the website easy to use and very easy to book our flights! It is my "go to" site when I'm booking our flights!
The experience I got booking my flights was very rewarding since I had a complex booking, I checked the prices on CheapOair's website and called their 1800 # and arrange it with one of their operator. Our flight was on time and we had not problem getting back to our destination. Thanks to CheapOair!
We used CheapOair to book short flight tickets within Europe. CheapOair's web site was very easy to negotiate--user friendly, and had the most economical tickets for our trip. Thanks, CheapOair!
Very good experience. Very pleased with the service; follow up with emails and regular updates.
Our flights to/from Rome were on time and safe. The price was right as well. We will book again with CheapOair for our next vacation.
Best support ever received. All performed as promised. Super on line travel rarangements. Completely satisfied with all aspects of the service. Highly recommend to travelers.
We flew from Traverse City to Chicago to Las Vegas; everything went very smooth. Cheap-O-Air is a great service that saved me time and money.
Customer service rep was very helpful over the phone and resolved my issues with full attention to my matters... Thank YOu
The purchase of tickets and use of same was easy and the flights were as advertised. I would use them again.
I need an explanation. What is this taxes/fees in my credit card?
I put in red color. This never happened to me.
Other Tax/fees. This in my book with United airlines.
This is the first time I bought the tickets from cheapoair.
I'm upset with you guys. I saw some feedback sites where some people claimed about this tax/fee too.
An attendant informed me the value and told me that the value had changed on website(Cheapoair), but the next day I called them, I asked an explanation about the values, but it was another person who gave me another explanation. This was so strange. Two different explanation about the values was more expensive than others websites.
I have used several site to book my air travel through the years but I found CheapOair to be the easiest to navigate and had the best airline prices. Additionally, the site format was so user friendly. Easy to navigate. I will definitely be using CheapOair to book my future flights.
I was very impressed with the courtesy and friendly service provided by CheapOair bookings and with the services provided by the carrier, US Air. Plan on using this service in the future. Thank you. Write your review to help others learn about this online business
I like this website because always giving a good price with a good company flights.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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