The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Will being using Cheapoair again! The service was efficient and easy.
Great site if your looking to book a flight fast and for a great price. When I used it everything went smooth and the customer service is great aswell, will definitely be a returning customer!
Its a good site with amazing flight deals!. I was able to get a great deal for my trip to LA last month!
They lied and mislead me to purchase another ticket.
I had never used this website before and so tried it for our flight to and from Kauai. I was very impressed with the ease of using their website and very happy with the choices and the price we paid.
Cheap I air is the best travel agency which make my travel easy and comfortable.
Cheap O Air made it easy for me to book a flight for me and my spouse from Phoenix to Fort Myers at an amazing rate. I booked the flight less than a month in advance and was still able to book the same flights for both of us.
I was very satisfied and do not have any complains. I would definitely book again with them in the future.
This is the best website to locate low price tickets. It is so easy and helpful. I keep returning to it for my reservations.
I have used cheapoair multiple times and always had great experience except my most recent trip where my card was charged twice and it took me 2 days to get this sorted out.
It was very frustrating.
I have used Cheapoair website to book airline tickets multiple times and it always gives me the best options, ease of booking, low fees and is great at notifying me of delays or changes in my flights. I can recommend Cheapoair online whole-heartedly.
CheapoAir has me going back for more. My experience with the purchase of airline tickets was wonderful. I was able o pick my seat and the times were favorable, too. Will do it again.
I booked my ticket last minute and cheapoair.com provided me with many flexible options. I was able to save $1,900 with the alternative date the website provided me. I thought I was going to have to pay $3,000 for my trip to Spain.
It was an amazing trip and everything was okay
Thank you so much
Great service for the online and on the phone representatives. I have bought tickets from Cheapoair before and never have i been disappointed from the price and or the service. I recommend this website to everyone for their future travels.
Making reservations were simple to do and able to be done in a secure environment. The lay-out of information, once entering my travel request, made it easy to make the decision on my travel itinerary. The prices were also the most competitive. I would definitely use this service again.
My preferred place to look up for flights, especially international ones. There were little changes with my reservations few times but customer service agents have always helped me accordingly.
CheapOAir came through again! I booked early and then near time to go decided to switch dates and times of travel. In addition, I wanted to squeeze in another destination. These people were courteous and made my changes with a modest charge that gave me a perfect holiday and I got a reasonable ticket to another destination! Thank you, CheapOair!
We had some family business to attend to and booked with cheapo air last minute we got a good price over the holidays and were where we needed to be in time. On the way home there were some aircraft difficulties which lead to delay, but that was nothing to do with cheapo air. Thanks cheapo air for getting us to where we needed to be for a fair price!
I was very satisfied with the use of CheapOair on my recent trip to Florida. We have used them in the past and have been not only satisfied but found them to have saved us quite a few buck compared to going through the carriers themselves.
Thanks you CheapOair
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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