CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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I bought two tickets and had to cancel it. Airline said that they would refund me fully but cheapoair only refunded partially. The customer service people are rude and have different answers every time I call them. Supervisors with strange "English names" tell me that they would get in touch with me once they hear from airlines but you know that they never did. I have told my business associates not to use this website but use the ones with US based customer service. If you are reading this review, do not ever use cheapoair!
They are the cheapest, but that is all. They then charge you for seat reservations, which in my case did not work (they refunded the charge). However, when I contacted the airline to make seat reservations, I found that nothing I had done on CheapOAir went through. After much hassle, I have entered my frequent flyer number, gotten seats assigned, and entered advance passenger information (can't do any of this from CheapOAir website). Now I find my ticket is on a minor carriers stock, making any changes difficult with the major carrier's customer service.
Well I needed a quick flight to Dominican Republic and Cheap-O-Air came thru! They literally did find me the cheapest flight and it was comfortable even though it was economic. I had to make a stop in florida which i wanted cause I have to see my BFF and it was only for 2 hours but we were able to have lunch which was great because I rather see her then not get to see her. They did offer me a straight flight for the same price but i'm super happy with my purchase. Thank you for letting me get to see my baby cousin being born. :)
I bought my ticket on September 16 around noon. I tried to make a change in the departure date THE SAME DAY September 16 at afternoon. Unfortunately, they say they have to charge penalties for the change, and they never gave me the solution because I was in the 24 hours period of time, they didn't gave me the free cancellation and then I could purchase a new ticket with my new itinerary. I called the next day (TODAY) and I spoke to probably 7 agents and just 1 was good and tried to help. The other kept directing me to answer machines or 2 just hang up. I told them that I will like to present my complain and they were transferring to the supervisor, BUT MY CALL NEVER WENT THROUGH AGAIN ANSWER MACHINES AND HANG UPS. THAT IS WHAT IS THE CHEAP STATE FOR, LACK TRAINED CUSTOMER SERVICE, LACK OF INFORMATION...
I have spent a lot of money buying tickets with this site. But recently I requested them to reissue a ticket due to airline issue and it has been two weeks now nothing. They lied they would call within 24 hrs never got a call. Those Indian guys are rude as hell. They just want to get you off the phone quick. They don't listen. As a veteran who has saved this country, it pains me to be treated like sh*t. These guys need to be taught how to treat customers.
Do not use this site for any kind of booking or traveling. They claim to be the cheapest flights but their pricing is almost triple that of any of the actual airline sites. Their customer service representatives are beyond rude and unhelpful and will do nothing but talk down to you and make you feel stupid for even thinking they would be the cheaper option. Save yourself the money and the headache and walk to wherever you might be traveling to before even considering using this joke of a site.
Every time I shop online for flights cheapoair always gets me the lowest fares. Even the hotel room booked was great. My friends bought a hotel room in the same hotel I got through CheapOair but they got theirs from bookings.com and I got a much better room than they did! THANK TOU CHEAPOAIR!
For what we paid for, we got great prices on a great airline. Website was simple to use and we had no issues. Will use them again.
I found this company through a comparison site and they quoted me £182 per person and I was happy with that as the airport and also the times fit my schedule. I clicked on their site to secure seats and entered all my details however when I booked the flight times and also the airport changed. I called them immediately to see if they can correct this and they said ''Oh this happens alot as our site sometimes offers you a cheaper alternative and people Dont realise'' the representative later explained there would be an admin fee what I expected to be around £50 as I was changing a flight i had booked seconds ago to the same air provider ( Ryan Air) he then came back with a price of £680. Then explained it may be worthwhile to just book another flight and he can help me with that at the cost of £960. If this is not a scam I dont know what is. He would not refund any more or help atall. I have since had to book new flights direct through Ryanair.
Customer is to receive a refund of the additional tickets purchased, case is resolved.
Cheap Oair is a scam. They offer you insurance incase something happens and if you try to use it, they tell you it's not covered. Yeah, they will offer to sell you another ticket at more than what you paid. Horrible customer service. I ended up purchasing new tickets directly from the airlines. Never recommend them or will use them again. Even if the ticket is cheaper.
Customer has an airline schedule change which the airline no longer was flying the particular flight. They offered another option for the customer, apparently that was not acceptable. Any "voluntary" changes made does require the cost of the new plane ticket and the airline change fee. By the customer going to the airline and buying a new ticket, cost him additional expense primarily because he now has a non refundable ticket that he didn't use towards the new purchase. Insurance coverage is posted on our website as well as on the confirmation, so you can review it and understand what is actually covered. We don't write the policy and it is upto the individual travel insurance company to determine what is covered and what's not.
CheapOair and One Travel are people of their words. I was offered a 100 dollars rebate for my air travel. They came through with those checks
I have availed their services many times and had never problem with them really nice and cheap hotels as their site name
It is very hard to understand how to book flights and confusing in which airline you are traveling. They change flights and flights get delayed very often with very long delays
I purchased an airline ticket for $136.21 through this site. The next day I just happened to look at the airline site and they had the exact same flight for $58. The only thing cheapoair would do was to cancel my ticket and charge me $40 to do so. There is no "cheap" in this website!
Never buy from CheapOAir. Worst customer service I have EVER had! When I tried to make the reservation online, it told me there were no tickets left and it gave me a 20$ discount promo code, and other flights available. I selected another one, a bit more expensive, and there were NO place to type in the promo code. I called them, told them I wanted to book ONLINE and just wanted to know where to type the promo code, and the guy wouldn't even help me, he was trying to make me book the flight on the phone with him, jerk! I told him I was in Canada, leaving for Japan tomorrow, and I wanted to book a flight from an airport in Japan to another one ( I already have my tickets for tomorrow).
He said I was trying to book a flight for tomorrow and that's why it wasn't working. When I said ''no you don't understand'' he interrupted me 5 times saying I GOT IT until he finally let me tell him that the flight I wanted was on August 20th, not tomorrow!
He then said it was 182 $ when it said 132$ on my computer.
His argument: Thousands of people are on our website at the same time, trying to book flights, so the website isn't updated every second. It's 182 $, not 132 $.
Uhm, dude, I've been on your website for 30 minutes and prices are still the same.
So, no promo code, no flight booked on that website, and the guy even told me he didn't care if I booked on another website.
Basically, the guy was trying to make me book a flight on the phone so he could receive a bonus or something! So rude
Had the worst experience ever! One day before my flight, I decided to call de airline to make sure that everything was ok. Well it wasnt! I just didnt have an issued ticket! Cheapoair took my money but never paid the airline. When I tried to call the callcenter, they just told me they couldnt help me. Then I went to the online chat, and spent 4 hours, 4 HOURS trying to convince them that the airline would let me fly, because CHEAPOAIR didnt pay them. It was terrible. I m glad I found out one day before my flight otherwise I wouldnt have flown. HATE CHEPOAIR!
I have read through all the reviews and happy to say that some -few - had good experience. My husband and I have to say that our experience was terrible, they are frauds and cheaters.
Our supposedly ocean cruise was cancelled for mechanical reasons. COA would not accept the reason or documentation on this and charged us 540.00 to cancel.
We contacted Icelander directly and they said that under these conditions, you cancel and say we are sorry that it happened. They said they may charge you 75 but not half the fee.
Where is heavens are the watchers... someone should do something about these cheating companies.
We have turned it over to the State's Attorney and I hope, I pray that they get there due.
After I booked my trip to Orlando,. I got a surprise email, well They changed my destination to Tampa. Called several times but agents end the call. Was transferred to a supervisor in the hotel department instead. They said that I had to pay 160.00 more. The Rep called Asra, who was supposed to be on 3 way with Franklyn a Hotel Supervisor. He end the called without the issued been resolved. She then transferred me to Virginia a supervisor in New York. But no one never answered. IS ON YOU, BUT I WILL SAY DONT BOOK CHEAPOAIR SCAMS..
From the business
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Tumaini, very sorry to hear of your recent customer experience with our office. I see that you had booked a reservation with us and had the wrong name put on the ticket. Once tickets are issued, name modification usually cannot be done. We contacted the airline on your behalf to request for a waiver, unfortunately Qatar airlines denied the request, therefore the only option was to refund that ticket which takes 1-2 billing cycles for a refund. After you purchased a new ticket with the correct name, you later were denied boarding because your passport was not valid 6 months past the travel dates. Again, this was not an error on our part, as we do advise this during your booking process regarding citizenship. So we are back to the part where we now must get a waiver request from Qatar once again to refund you that portion. These are not all easy fixes because we have to work with the airline and at times they are busy with other concerns. I see we sent several emails to you with updates, and spoke with you on Sept 12, I am sorry you were promised a call back within 24 hours, but the agent handling your file was not in the office. The agent will be in contact with you once they hear from the airline, so if they don't call it's because there is nothing to report at that time. We will also review the phone calls to make sure our agents are only offering exceptional customer service, any one found not, will be addressed.