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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Exelente y confiable gracias por todo lo útil para mí y mi esposa nos vamos pronto de nuevo
Flight was easy to fine and quite inexpensive; met my plans perfectly.
Website is easy to use, Flights are many and, and prices are competitive.
I would say 10/10. Love the service.
Very awesome service. They are able to adjust and make last minute changes, thankful for their service 24/7.
Nice but not too pleasant, customer service was great, the idea you can talk to human being
Thank You! We appreciate your feedback and look forward to serving your future travel needs.
CheapOair website worked well. Flights were available, process was quick and efficient.
Previous experience was just ok!
Cheap o air is excellent for on the go
But keep an eye out on the prices
Thank You! We appreciate your feedback and look forward to serving your future travel needs.
It was an easy and seamless experience. Received email response quickly.
Hopefully everything goes smoothly 🙏 yes everything goes smoothly thank goodness
Easy and fast … will keep using CheapOair. Love the convenience and ease of the site
Courteous
Professional, and patient while looking up other flights to meet your needs.
Fue muy bueno yo soy el malo para la tecnología pero está muy bien la plataforma y todo bastante claro lo recomiendo
User friendly. Though add on items keep on prompting, there's a chance that I might click it and it will add to my bill, but still ok just be careful on selecting items to avoid unplanned charges.
After booking, I noticed a letter in the name was off due to auto correct but was charged to fix 1 letter. And it took 3 hrs to get fix and still waiting for it to be processed.
Very sorry for the inconvenience, once tickets are issued any correction incurs a change fee.
Let us know what links are not working so we can get it looked into.
Very good and fast, gave many option to choose from and best, it fit my wallet limits.
CheapOair employee helped me, with a couple things and he was very helpful and supportive.
Awesome and very easy. The availability of schedule and flights. Easily understood and good choices.
My flight with frontier airlines to Indianapolis was delayed 4 times and then cancelled now I'm at the airport till 6 am. Been here since 12:30
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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The airlines baggage policy is listed directly beneath the flight details in orange which you needed to click on. Once you chose your flight it was on the next page as well. We regret appreciate your feedback.