CheapOairReviews 14,840

Booked a quick trip to Vegas over the phone, he said he couldn't show us the flight details until after we paid, so we paid over the phone, he sent us the email and HE BOOKED A RANDOM FLIGHT FOR A RANDOM MONTH! When I contacted customer service, they said that I would now need to pay $1000 more for the CORRECT flight... it's a scam! DONT USE THEM! I now have to contact my CC company and report fraud. Just use something else. I've always had good luck with Expedia and Agoda.

My wife and I are taking two of our grandchildren to China. After paying CheapOair, I called them up to get assigned seats. The representative informed me that the cost for assigned seats for the roundtrip would amount to approximately an extra $1200 total. Even though we cancelled within a few hours, they charge a $75/ticket cancellation fee, which almost no one else charges. If it is not in violation of the US Dept. of Transportation rules, it is certainly in violation of their intent. I do not understand how they think that this will not cost them much more in the long run, as we belong to various travel groups. Very poor public relations. Disgraceful. Fortunately we managed to get a better value elsewhere.

Tried to cancel my flight to get my money back then found out that my 3 tickets are nonrefundable. The guy on the phone said that I can get my insurance money back along with another refund that totaled $59.78. But to get that I would have to pay $150 first to cancel my tickets. So if I have to pay $150 which is $50 a piece. I'm only getting $9.78 back from a $400 trip plus the extra $100. No Thank You! Will not be using them ever again.

Good prices but very bad customer service. Customer representatives are very impolite they don't have any idea how to deal with customers matter.

CheapOair has scammed a foreign transaction fee from me. There was no mention of this fee when I booked. I have spoken to someone through livechat and followed his instructions to call my bank. My bank told me that the fee had been charged because your website is not an Australian one even though it says/au at the end. Obviously I would not have used you if I had know of the extra HIDDEN charge

They baited me in with a slightly below average price for my travel. I booked after confirming the flight information and purchased the round trip package.

My confirmation email contained a different return flight which is completely unacceptable. They offered to change it for over $300 more! 15 minutes after I received the confirmation!

I found a much cheaper return flight through another company straight up without any exchange difference.

These people are crooks and scumbags. They like to blame the airlines for their deceptive actions too.

They also said that there is a cancel fee and I'd need to wait 7-10 days for my refund if I canceled.

This company is corrupt and their employees are arguementitve and barely speak English.

I booked a trip through cheap o air and PayPal. When we arrived to the airport, they stated our ticket was invalid. Invalid? After waiting an hour and essentially missing the flight, they claimed we were late and our flight was non refundable. We were late because of ticket was invalid. Meanwhile our bags sat in the location in which we were traveling to. They refused to help. The airline refused to help as we didn't book through them. We will never use them or United Airlines again. We lost money for a trip we never even went on. Terrible customer service. Terrible people. Terrible business. They get paid by screwing you over. Stay Away!

They are cheaters. I booked a flight less than 12 hrs ago with a flight insurance, and I got denied for a visa. They have been passing me around for the last 2 hours. UNHELPFUL, UNETHICAL, UNSUPPORTIVE, ROBBERS, CHEATERS. They have charged me 74$ for a USELESS insurance, and they do not do anything. I am very upset and very very disappointed. Pay a little extra somewhere that supports their customers. If anything happens to you they will not help. Save yourselves.