CheapOairReviews 14,840

This is something that happened last year, but I want to comment what happened to me here. I booked a flight to Korea a while back, and I had to change the name on my ticket to match my passport since I forgot to include my middle name. Most airlines allow you to do this with little trouble and no additional fees if it's within 24 hours, I think? I called back within the first hour, but they charged me $50 more. ///: All for a simple edit to my name on the ticket..

Flexible Tickets? I purchased Flexible Tickets insurance for $74.85. CheapOair Charged me $2,272.35 to change dates due to a cancelled trip stating $1,522.35 was Emirates penalty fee and the other $750.00 was their penalty fee. Emirates denies they charged anything to change the dates. In addition I purchased the trip cancellation policy from CheapOair for $938.85 and "trip cancellation" is not covered! I won't be using CheapOair again!

Unlike all other websites, you cannot get a full refund for any tickets
Purchased through CheapoAir. They are "cheapo" for a reason. After
Having accidentally booked 2 tickets on their website, I called their
Customer support within 15 minutes to cancel the reservation. That was
When I discovered the customer service rep will charge me $50 PER PERSON
To cancel the reservation. This was later reduced to $30 as a "one
Time exception". Needless to say, I feel cheated and was forced to keep
The reservation since the cancellation fee was 30% of the ticket price.

I bought tickets, Dublin to Athens to Malta to Dublin, I wanted to cancel the Athens leg and simply fly Dublin to Munich (on original trip route to Athens) and then take the flight from Germany to Malta and back to Dublin: asked for no refund or date changes and would pay a penalty if needed. Cheapo would not work with Lufthansa to allow cancellation of Athens leg, they blamed all on Lufthansa, they offered to rebook but it would cost me $1200 more, yes that is more even if i took the flights i already booked. Then they said if I didn't get on the plane from munich to greece all legs of the trip thereafter are cancelled. This strict policy was not explained when tickets purchased. When i finally got the cancellation policy which they said was lufthansa's it was darn hard to interpret. Cheapo would not change a date, cancel a leg of the trip that would cost nothing to them or lufthansa, and refused to offer any alternative. I will never book with these folks again, I lost over $1500.

I wish there was zero star to rate this company but there is not.
I booked two tickets on Dec. 2-2017 11:35 pm at cheapoair Canada web site for My Daughter which has a School Interview along with my son going to New York next year. When I printed out the itinerary 4 hours later, I found a big problem on the booking, I booked the ticket For Feb. 12-2018 and return flight for Feb14-2018 but what printed Itinerary was showing was for Jan. 12 -2018 and Return flight for Jan. 14-2018So I called their Customer Service right away and asked them to solve the problem because as per their policy Customer has the right for any change within 24 hours and for my case it took 4 hours to discover Problem and call them. That call was so frustrating and ended to a bigger issue, I understood they are simply scamming people. I clearly explained the problem to the person in customer service and ask for a simple correction on the Tickets.He stressed me out so that it is the end of the world. No matter if it was my mistake or a glitch in their website that caused this problem, the agent told me that this tickets are not refundable and There is nothing they can do about it and there are no way to change anything on those ticket and I cannot even cancel them because if I ask for cancellation; I will lose all the money I already paid. Later he said that there is a way to do the change if I pay money and he asked for extra $340 to fixed the problem and he stressed me out so that I was thinking that I will lose all I paid before, so I asked him to connect me to his Supervisor but he said there is no manager or Supervisor. So He charged me for that change and told me that this money will go to West Jet Company and nothing will go to their account but he was lying about it. The maximum penalty on my tickets could be a $50.
Everything: 1= price of ticket is higher in Jan. Compare to Feb. Because it is a dear time for flight And I already paid for Jan. So I asked him for refund of the difference and he replied that there is no refund for the Difference.
I checked with westjet to see if they got the penalty fee but they didn't get the money.
It is all about cheating customer by cheapoair.
This is a scam company.
Stay sway from them.

I booked my airline tickets 5 months ahead with CheapOAir. All of a sudden I receive an URGENT Email from Cheapoair pertaining to the last leg of my trip coming home was cancelled by Air Canada. After calling Air Canada they said that they DID NOT CANCEL THE FLIGHT COMING HOME, SECOND They would NEVER Charge 200.00 for a change fee if it was Air Canada who made the change. Not only did CheapOair lie they also put the tickets up from $676.00 to $1600. 00 I am still in a fight with CheapOAir the issues have not been resolved. My trip is December 17th as of now I have no communication from CheapOAir. * VICE PRESIDENT believe it or not of customer service at CheapOAir promised he would resolve this and nothing after his emails and his telephone calls making promises

*Personal information redacted by admin

Airlines are required by law to offer a full refund if cancelled within 24 hours. CheapoAir charges a $50 fee to cancel. The fine print is impossible to find and when booking it says you can cancel within 24 hours. Total misrepresentation. Next email is to the attorney general. Stay away.

I booked flights with checked baggage. I was charged for the baggage but it was never added to my booking. After contacting customer service, baggage was added, I was charged for it a second time and it was less baggage than I paid for.
Customer service refused to refund the overcharge even after I provided bank statements showing that I was charged twice and I had to pay more money to the airline to increase my baggage allowance.

This is the WORST third party agent to book anything through. On July 13th 2018 I booked a two night reservation for Aug 10-12th. My flight was set to arrive at 12:15am and unfortunately, due to horrible weather my flight after 3am. Which means I was over 3 hours late for my reservation. I did not arrive to the hotel until almost 4 am. Reservation went from 2 nights to 1 night. Cheapoair has taken me in circles trying to get some type of credit and/or refund. They are telling me it is my fault and I should have called them. NEVER WILL I USE CHEAPOAIR AGAIN! And I'm going to tell everyone I know the same.

I bought 3 airline tickets on their website, after I submitted my payment, it showed a different departure day then the one I requested it... I immediately called their customer service department, I explained my issue to one of their agents over the phone, he was very unprofessional and rude, no customer service whatsoever... He said they will charge me a $25 dollar fee for each ticket if I cancel my reservations... Mind you, it hasn't been not even 1 hour after I booked the flight tickets. After a couple of minutes arguing their cancelation policy of 24 hours, they stated the tickets I bought was not covered under the 24 hours policy rule. So, I ended up wasting $75 dollars for no reason. Waste of time and money. RIP OFF, STAY AWAY!

I changed my wife's ticket for an earlier time because her mother was ill. The said they would charge me $35.00. When I looked at my bank statement it was $235.00. Who in the right mind would pay that amount? One agent told me that this was the price even if the ticket cost a million dollars. On the third call, they kept saying the same thing. That they would let me listen to the recording stating I had agreed to this cost. They never called back. I filed a fraud report through my bank. I doubt that they even have the recording and are hoping that I will go away. Next time I use Cheap O Air or call the airline directly. Stay away from these people. Yes, as long as you have a good experience it will be peachy. As soon as you need their help, the fraud rouse kicks in.

Why on earth would anyone use a discount website when they can get flights cheaperdirectly sthrough the airline? I booked a flight through CheapOair because they said they had the lowest price guarantee. I then went to the airline website and the tickets were $150 cheaper. I immediately called (within 10 minutes of booking) and the rep said "you will always pay higher through us a travel agency then directly through the airline" because we have extra fees, etc... are you kidding me!?!?!?! I told her I usually book through Expedia or Priceline and ALWAYS save $$$. If, not these wouldn't be in business just like CheapOair (or CRAP-O-Air) won't be in business long because they rip off people!