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CheapOairReviews 14,840

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,780
value
3,008
shipping
2,767
returns
320
quality
3,083
This company responds to reviews on average within 86 days

Instant Feedback

231,382 reviews

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Tennessee
1 review
0 helpful votes
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Appreciate the assistance...
December 18, 2019
Updated review

Extra fees for seat selection should be re-thought; first come and board from rear is most sensible and timely.

Date of experience: December 18, 2019

It has been fine so far...
December 19, 2019
Previous review

It has been fine so far... walking distance between gates probably will need more time

Date of experience: December 12, 2019
Texas
1 review
0 helpful votes
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I did not pay for a seatAnd being charged1st agent...
January 17, 2020
Updated review

I did not pay for a seat
And being charged
1st agent lied and didn't remove fee for seat.
I do not have an extra 74.00 being a senior on limited income

CheapOair attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 18, 2019

I did not pay for a seatAnd being charged1st agent...
January 17, 2020
Previous review

I did not pay for a seat
And being charged
1st agent lied and didn't remove fee for seat.
I do not have an extra 74.00 being a senior on limited income

Date of experience: December 18, 2019
California
2 reviews
0 helpful votes
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So far looks good thought a little pricey. I am 63 years old and am on a fix budget.

CheapOair attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 16, 2019

So far looks good
December 1, 2019
Previous review

So far looks good. I'm 63 and am on a fix income. A little pricey

Date of experience: December 1, 2019
New York
1 review
0 helpful votes
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Over all... Will use CheapOair again.
December 16, 2019
Updated review

"unable to check in on flight leaving tomorrow at 11:29AM" They sent me an email with a direct link to check in.

Date of experience: December 16, 2019

Unable to check in on flight leaving tomorrow at 11:29AM
January 15, 2020
Previous review

Unable to check in on flight leaving tomorrow at 11:29AM

Date of experience: December 16, 2019
Florida
1 review
0 helpful votes
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Cheapoair.com is the best on line travel agency
December 16, 2019
Updated review

My experience with cheapo air
Was excellent. Fast quick and easy

Date of experience: December 16, 2019

Looking for tickets, choose cheapoair.com
December 9, 2019
Previous review

My experience with cheapo air
Was excellent only the price should of been a little cheaper.

Date of experience: December 9, 2019

I love it
December 9, 2019
Previous review

I love it

Date of experience: December 9, 2019
Montana
1 review
0 helpful votes
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The best every time!
December 15, 2019
Updated review

Everything Worked Amazing for my family and I. We needed to change a ticket and was able to do so for little to nothing! We always use CheapOair!

Date of experience: December 15, 2019

Always dependable
December 15, 2019
Previous review

Always dependable

Date of experience: December 15, 2019
Indiana
1 review
0 helpful votes
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They would not share any rules with you, I asked them to send me those rules at my email that states even in medical emergency there would not e refund. And there are another set of rules that states they can not share those rules.

CheapOair attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 14, 2019
Guatemala
1 review
0 helpful votes
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Excellent
December 14, 2019
Updated review

The best search page for cheap flights.

La mejor pagina para buscar vuelos económicos, rápido y confiable.

Date of experience: December 14, 2019

Excellent
December 14, 2019
Previous review

Excellent

Date of experience: December 14, 2019
Pennsylvania
1 review
0 helpful votes
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Some consolation.
January 13, 2020
Updated review

Update 12-14-19: CheapOAir offered me the fees it collected as a refund. It was a quick response to my frustration.

L am frustrated that I was told about baggage fees after I booked the flight.

CheapOair attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 14, 2019

I am frustrated that I was told about baggage fees...
December 13, 2019
Previous review

I am frustrated that I was told about baggage fees after I booked the flight.

Date of experience: December 12, 2019
New Zealand
2 reviews
0 helpful votes
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Debit card effectively charged twice!
December 15, 2019

The seat booking was messed up and your agent tried to rebook. This caused my card to be charged twice... one full payment was taken and the second was held. This took me over my $usd account limit and fees were incurred. The hold has not been removed in spite of a conference's call between your billing department, my bank and myself and I therefore don't have access to over $1200 usd of my savings... VERY POOR... you did this without telling me. And you still won't act by releasing the hold when you have been sent the paper work that is required by my bank.

Date of experience: December 12, 2019
Wisconsin
1 review
0 helpful votes
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Satisfied
December 10, 2019
Updated review

I have always been satisfied with your services! Very affordable prices!

Date of experience: December 10, 2019

I have always been satisfied with your services!
December 10, 2019
Previous review

I have always been satisfied with your services! Very affordable prices!

Date of experience: December 10, 2019
Montana
1 review
0 helpful votes
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Cheapo good but check carefully before you finalize.
December 10, 2019
Updated review

HAVE USED CHEAPO MANY TIMES. ONLY PROBLEM IS OVERSEAS ISSUES WHEN I HAVE NO PHONE OR INTERNET.
I forget to check for basic economy and end up with sardine service, but price is tolerable

Date of experience: December 10, 2019

HAVE USED CHEAPO MANY TIMES
December 10, 2019
Previous review

HAVE USED CHEAPO MANY TIMES. ONLY PROBLEM IS OVERSEAS ISSUES WHEN I HAVE NO PHONE OR INTERNET.

Date of experience: December 10, 2019
Maine
1 review
0 helpful votes
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Always Easy
December 10, 2019
Updated review

We always use cheapoair for the best packages. It is always easy to navigate the site to decide on the best packages.

Date of experience: December 10, 2019

We always use cheapoair for the best packages
December 10, 2019
Previous review

We always use cheapoair for the best packages.

Date of experience: December 10, 2019
Pennsylvania
1 review
0 helpful votes
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I'd do it again
December 10, 2019
Updated review

I'm just discombobulated... I thought it was a straight through flight which I thought was amazing for the price (great price either way) but if there's any way I can make it LNK to Rap and Rap to LNK I would, of course, prefer it.

Date of experience: December 10, 2019

I'm just discombobulated...
January 9, 2020
Previous review

I'm just discombobulated... I thought it was a straight through flight which I thought was amazing for the price (great price either way) but if there's any way I can make it LNK to Rap and Rap to LNK I would, of course, prefer it.

Date of experience: December 10, 2019
California
1 review
0 helpful votes
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I am happy to deal with CheapOair. ComFast, reasonable...
December 10, 2019
Updated review

I am happy to deal with CheapOair.com
Fast, reasonable prices

Date of experience: December 10, 2019

I am happy to deal with CheapOair. ComFast, reasonable...
December 10, 2019
Previous review

I am happy to deal with CheapOair.com
Fast, reasonable prices

Date of experience: December 10, 2019

I am happy to deal with CheapOair. ComFast, reasonable...
December 10, 2019
Previous review

I am happy to deal with CheapOair.com
Fast, reasonable prices

Date of experience: December 10, 2019
California
1 review
0 helpful votes
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Reliable service for travel
December 10, 2019
Updated review

Easy gliding through to get what you need for your trip.

Date of experience: December 10, 2019

Easy gliding through to get what you need for your...
October 3, 2019
Previous review

Easy gliding through to get what you need for your trip.

Date of experience: October 3, 2019
Philippines
2 reviews
0 helpful votes
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Best plane tickets site
December 10, 2019

Easy to book and very affordable tickets that offers monthly payment

Date of experience: December 10, 2019
Philippines
2 reviews
0 helpful votes
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Best plane tickets site
December 10, 2019
Updated review

Easy to book and very affordable tickets that offers monthly payment

Date of experience: December 10, 2019

Easy to book and very affordable tickets that offers...
December 10, 2019
Previous review

Easy to book and very affordable tickets that offers monthly payment

Date of experience: December 10, 2019
Florida
1 review
0 helpful votes
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Love CheapOair.
December 9, 2019
Updated review

Love cheapOair, only booking agent I use for flights.

Date of experience: December 9, 2019

Love cheapOair, only booking agent I use for flights
December 9, 2019
Previous review

Love cheapOair, only booking agent I use for flights.

Date of experience: December 9, 2019
Colorado
1 review
0 helpful votes
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This beats Travelocity thus far!
December 9, 2019
Updated review

With CheapOAir I have beaten my travelocity process by hundreds of dollars. It is worth it!

Date of experience: December 9, 2019

Great tool!
December 9, 2019
Previous review

Great tool!

Date of experience: December 9, 2019

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209