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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Extra fees for seat selection should be re-thought; first come and board from rear is most sensible and timely.
It has been fine so far... walking distance between gates probably will need more time
I did not pay for a seat
And being charged
1st agent lied and didn't remove fee for seat.
I do not have an extra 74.00 being a senior on limited income
I did not pay for a seat
And being charged
1st agent lied and didn't remove fee for seat.
I do not have an extra 74.00 being a senior on limited income
So far looks good thought a little pricey. I am 63 years old and am on a fix budget.
So far looks good. I'm 63 and am on a fix income. A little pricey
"unable to check in on flight leaving tomorrow at 11:29AM" They sent me an email with a direct link to check in.
Unable to check in on flight leaving tomorrow at 11:29AM
My experience with cheapo air
Was excellent. Fast quick and easy
My experience with cheapo air
Was excellent only the price should of been a little cheaper.
Everything Worked Amazing for my family and I. We needed to change a ticket and was able to do so for little to nothing! We always use CheapOair!
They would not share any rules with you, I asked them to send me those rules at my email that states even in medical emergency there would not e refund. And there are another set of rules that states they can not share those rules.
The best search page for cheap flights.
La mejor pagina para buscar vuelos económicos, rápido y confiable.
Update 12-14-19: CheapOAir offered me the fees it collected as a refund. It was a quick response to my frustration.
L am frustrated that I was told about baggage fees after I booked the flight.
I am frustrated that I was told about baggage fees after I booked the flight.
The seat booking was messed up and your agent tried to rebook. This caused my card to be charged twice... one full payment was taken and the second was held. This took me over my $usd account limit and fees were incurred. The hold has not been removed in spite of a conference's call between your billing department, my bank and myself and I therefore don't have access to over $1200 usd of my savings... VERY POOR... you did this without telling me. And you still won't act by releasing the hold when you have been sent the paper work that is required by my bank.
I have always been satisfied with your services! Very affordable prices!
I have always been satisfied with your services! Very affordable prices!
HAVE USED CHEAPO MANY TIMES. ONLY PROBLEM IS OVERSEAS ISSUES WHEN I HAVE NO PHONE OR INTERNET.
I forget to check for basic economy and end up with sardine service, but price is tolerable
HAVE USED CHEAPO MANY TIMES. ONLY PROBLEM IS OVERSEAS ISSUES WHEN I HAVE NO PHONE OR INTERNET.
We always use cheapoair for the best packages. It is always easy to navigate the site to decide on the best packages.
We always use cheapoair for the best packages.
I'm just discombobulated... I thought it was a straight through flight which I thought was amazing for the price (great price either way) but if there's any way I can make it LNK to Rap and Rap to LNK I would, of course, prefer it.
I'm just discombobulated... I thought it was a straight through flight which I thought was amazing for the price (great price either way) but if there's any way I can make it LNK to Rap and Rap to LNK I would, of course, prefer it.
I am happy to deal with CheapOair.com
Fast, reasonable prices
I am happy to deal with CheapOair.com
Fast, reasonable prices
I am happy to deal with CheapOair.com
Fast, reasonable prices
Easy gliding through to get what you need for your trip.
Easy gliding through to get what you need for your trip.
Easy to book and very affordable tickets that offers monthly payment
Easy to book and very affordable tickets that offers monthly payment
Easy to book and very affordable tickets that offers monthly payment
Love cheapOair, only booking agent I use for flights.
Love cheapOair, only booking agent I use for flights.
With CheapOAir I have beaten my travelocity process by hundreds of dollars. It is worth it!
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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