CheapOairReviews 14,840

Getting to a customer service rep will take you at least 30 minutes, then they will tell you that you can not get a refund. Oh and the travel protection you pay for is only for a 24 hour period from when booking so that is also a scam where you pay $30 thinking you get full coverage incase something happened (LIKE A PANDEMIC) and they will tell you no they can not refund you.OH OH OH best part, they will issue you a credit that you must use within 3 months but get this it gets better... YOU HAVE TO PAY EVEN MORE TO DO THAT. Literally a scam of a site. You are better off using anything else.

I just want to warn people from booking flights with cheap o air during this pandemic season.
I booked a flight with them thinking that they are cheaper but ending up paying a lot than what i supposed to.
First, I booked a flight March 30 and the airline cancelled due to COVID 19. Cheap o air charge me $75 and rebook the flight to April 20. The airline cancelled again and cheap o air charge me again another $75 and rebook the flight for May 12. Then it was cancelled again but because I don't get a full refund that will take 30 to 60 business days I choose to rebook again for June 17 and paid the difference of the flight plus their rebooking fee which cost $99 and this happen May 11,2020. Every time that the flight was cancelled I receive an email from the actual airline which is PAL and another email from cheap o air stating that the flight was cancelled and asking them to call for rebooking or get a refund. I receive an email this morning, May 26,2020 from cheap o air stating that the booking was cancelled. I was surprise because we are not cancelling anything so we called cheap o air and they told us that it was PAL who cancelled the flight so we called PAL. And they said that it was not cancelled and flight was still a go for June 17 2020. I called cheap o air again and they said PAL cancelled it and it was a blocked out date. I went to PAL website and it was not a block out date at all. They are clearly lying to me and won't admit that they have cancelled the flight by mistake and asking me to accept the refund which is almost $400 short of what I totally paid them. And what so funny is, they want me to book a new flight and pay for it because the refund will take 30 - 60 business days. I really learned my lesson with these guys and I just want to warn you not go here. I wish I can sue them too and have them close so that there will no more victims at all. Better to book it directly with the airline as they will give your full refund or a future credits and not make you pay for any changes as this was an emergency matter and the changes are not made by you.
DO NOT BOOK WITH CHEAP O AIR.

Cheapoair.com stole my money due to negligence.

I put in a refund request 4 days prior to the flight due to covid 19 lockdown restrictions. They did NOTHING ABOUT IT. Refund request ******* 5/11/2020 for a flight on the 14th booking ID *******. The airline had an approved refund policy too... Had Cheapoair done their damn job this wouldnt be an issue

They did nothing about it and claimed I NO SHOWED. I stopped using Cheapoair because their service sucked. I clearly screwed up by using their services again.

On Jan 14 2020, I reserved 2 air tickets through cheapOair with an international airline from airport TAO to KIX on 5/24/2020 for $291.96.
On 04/04/2020, I got email and text message saying there was change for my reservation and asked me to call in. I tried to call many times and only got auto answer like "Due to Covid-19, no service is available". I also tried to email or submit the customer support case online and never got response.
On 05/05/2020, I finally called in and the representative told me that the airline canceled the flight and no flight is available from airline. And then he filed the refund request on the airline's website and there is no fee charge from cheapOair. I asked for the confirmation email and he said no such email. He told me if I want the receipt, I should go to cheapOAir online to file the cancel/refund request, but it is not required.
On 05/18/2020, I still got no response from cheapOAir and the call to cheapOAir became auto answer like "Due to Covid-19, no service is available" again. On CheapOAir website, it showed my reservation is still active and the flight has to be cancelled before the departing time. So I submitted cancel/refund request on cheapOAir webside as I was told by the representative. It turned out that I did not get the refund of $291.96 and there was $70 more charge put on my credit card.
On 05/26/2020, I was contacted by CheapOAir. And he filed the refund with the airline to resolve this. Need to wait for 30 to 60 Business day to get refund after airline agrees.

My review is not good. I have been calling them and telling to give the refund and they never give your refund I also spend a lot of money on the tickets and I hardly found a good ticket. They rescheduled my flights 2 two hours later and I said I am not happy and I asked for refund. The customer service was so rude they shut the phone and he didn't even care about the situation he just talked to me for 2 minutes. Just to let all you guys know NEVER I Said NEVER book a flight with this company. My friends please give me advise for what should I do to get my refund. They are so bad. I even talked to the main person a he was also said 600,000 people who want there refund so why the hell do they not give people's refund in this tiff economic situation. I never cancelled my flight I never canceled it. I don't like there service and how they express there selfs with customers. Friends please don't buy tickets with this horrible mean rude selfish company. #WEWANTAREREFUND. They want to go in there own way they don't give a $#*! about there customers. I hope there business go down. Everybody fight for your rights. I am just saying this company is so bad. Be sure to not book your flight. Hate this company. Please friends if your flight has been canceled they have to pay the refund know matter what they canceled the flight not us. Everybody Stand For Your Refund.

This company is HORRIBLE! During this Covid19 pandemic, our flight into Canada was canceled! I sent numerous emails, and made numerous calls asking for assistance in a refund or future credit, and received NO response for months!? I finally got through to a man I could barely understand, due to his accent. He stated false information on Alaska Airlines behave, and i knew it could not be correct! I called the airlines myself, and they confirmed the information I received from the CheapOAir agent was wrong! They made it possible to work directly with them and not CheapOAir! Praise the lord! Again, I do not recommend this company!

A friend of mine bought me a ticket through CheapoAir the morning of Feb 2nd. That evening a rep from CheapoAir called to sell me travel insurance. I verified several times with the rep that I would be able to cancel the flight for a refund regardless of the reason for cancellation. I paid the fee and felt good about it considering I was finishing up my BSN and figured my schedule could change at any moment. I definitely did not expect a pandemic to change my plans, but it did. I felt confident that I was protected since I paid for the travel insurance. When I finally got in touch with a live representative I was told that that travel insurance was only good for 24 hours after purchase of the ticket( why the hell would I buy the insurance with only 12 hours left to use it?). I spoke with a supervisor that said he would listen to the recording of the transaction and get back to me. He hasn't even with multiple attempts to contact the company to resolve this issue. I wouldn't normally write a review like this, but this company is selling a product based using fraudulent tactics and consumers should be aware!

I have been unable to cancel my booking within the 24 hour window either on your app, nor by telephone, nor by chat. I want to cancel booking #******* Michael James Paul Wells skg to mci 26 July 2020 return 1 sept 2020.

Update: After numerous long distance 45 minute phone calls, most of which were simply dropped by the call center, I finally managed around midnight to talk to someone who resolved the matter quickly, refunding my booking within the 24 hour limit, all this because the online app booking cancellation had been disabled for my booking. What a waste of time and money.

I will never EVER purchase a ticket from Cheapoair. I canceled my flight thru their site due to COVID 19 over 6 weeks ago and I had sent several emails to speak to someone because received an email stating that my ticket was closed because I contacted the airline. I never contacted the airline or requested a credit. I submitted the form for a refund. Can't get anyone to contact me or answer their customer line. I had been on hold for a whole hour. This is unacceptable. I still not have received my refund.

Extremely disappointed in the lack of customer service. Requested a refund for flights to Africa and have been following up for weeks trying to get the refund. Sent numerous emails, made numerous phone calls, most of which get terminated by customer service before actually speaking to someone. On hold for hours and calls being terminated after one hour each time. Finally spoke to someone (After 3 hours on hold)who said I would get a phone call in a couple of days. Nothing! Don't buy anything from these people who I now consider crooks.

*UPDATE- Cheapoair lied about refunding my money. The lady told me I would be refunded in 3-5 days. That was 5-18-20... today is 5-29-20 and I still have not received my refund.

*Cheapoair has now contacted me and told me that they will issue me a refund for my tickets... I will wait and see, then update after.

CHEAPOAIR ARE THIEVES. Due to Covid-19 the airline canceled our flight. CheapOair refused to refund our ticket price, instead saying that it HAD to be held for future travel credit (which would expire before we would be able to fly again). They said the airline was the one dictating the policy. I called the airline directly and the airline said "No, through our policy you are entitled to a full refund". I called CheapOair back and told them this, even forwarded them the Refund Authorization from the Airline; they told me they would get back to me within 48 hours. One week later, I did not hear from them. I have called three times now, and they keep telling me that they don't know anything, but will look into it and call me back, but never call back. COMPLETE SCAM COMPANY. TOTAL BS!

I booked travel in Europe in Nov 2019 for May 2020. Since travel is cancelled I asked for refund. I was told a service fee of almost 50% would be kept by cheap o air and that even though all European airlines are offering refunds for cancelled flights I am only eligible for the balance (after fees to cheap o air) to be applied to a rebooking for travel to be completed by Nov 2020. This is not inline with EU rules for refunds and is fraudulently keeping money and not doing the work to process the requested refund.