CheapOairReviews 14,841

Miserable experience after I had to cancel my flight due to COVID-19. I'm sure there are many people in a similar situation. When I eventually got through to some-one got charged $140 by Cheapoair to cancel the flight and $1000 by the airline. Including the book fee - Cheap took $400 total for me to go nowhere - disgraceful. AND they took the cancellation fee immediately even though I have to wait 60 - 90 days for the refund. Been waiting 58 days so far - would like to hear if anyone has actually received a refund after this long waiting period.

I've never been so appaled by the service of a company before as I have with this site. My flight was cancled due to the coronavirus and never flew, yet im nearing 5 months later and still have not received my refund. Ive been jerked around through emails by the company providing me with virtually no information on what is taking so long. I've been told information needed to be sent to the airline in order to receive the refund. Weeks after they claim to have sent that information I still have heard nothing back at all. This company is starting to seem like a scam to me and I feel as if I may need to take legal action soon to get to the bottom of why I havn't received my money back for a service I payed for and did not recieve.

I book my flight on 3/11/20 I've been trying to reach a representative via phone a month ago and email. Today after a 1 hour plus wait on the phone I was disconnected. I called again after almost 2 hours wait I finally got a representative around 3:24 pm. I gave her my booking and I told her I'm requesting a refund. She stated my refund would be like 300 less than my total for my ticket. I began to explain to her that it makes no sense accepting the refund how could I go about getting future credit. She ignored me, kept talking over me and ignored my concerns and hung up the phone. I think cheapoair is being inconsiderate because I'm and essential worker however I'm being mandated as per my job as a nurse to stay in NY state during this pandemic. I would appreciate if someone would contact me via email to receive more info on obtaining future credit. I've been booking with cheapoair for a long time and my customer service today was disgusting. I'm trying to voice my concerns and the lady hung up the phone, Im surprised... very disrespectful service!

I booked my tickets and my parents tickets for July and there was cancellation on my flight which I understand it's because of Covid 19 but when I try for refund they don't give. When I booked the website said full refund if they cancel because of Covid 19. I try calling they never answer I try chat with them two people stated to chat and they leave the chat worst service there name Garreset and Ambrose. I will go to NEWS and let them find out

Make a claim and ask for full refund
Make a claim and ask for full refund for 2 bookings ******* and *******.
I was planning to go to Cancun with my group friends. I checked on cheapoair.com and selected all inclusive, romantic room and the bundle with airfare. I had paid $1146. 01 for 2 people in booking (*******), then I booked other booking for 2 of my friends ( *******) but something wrong with the website only showing the flight and cost me $767.58. I call cheapoair right away to find out why and no one helping me, keep sending me around and around. I have been waiting for 4 hours and get hung up by cheapoair. Then I have check on the email showing not all inclusive in there. I have checked with hotel and they said it's not all inclusive either.
I have been email cheapoair, keep calling the next day, call the bank to stop my payment and chatted with cheapoair but only answer I got that they only can do this but can't do that.
Basically this is not my fault. Cheapoair fault base on what you guy advertised on the website and reality weren't truth.
I ask for full refund $1146. 01 and $767.58
Cheapoair need to contact me and refund for me.
Cheapoair need to do right thing for me instead of telling me that we only can cancel the flight but I will lost $60 fee for each person and the hotel they can't do anything and I have to contact to the hotel to get full refund.
I bought the bundle from cheapoair then cheapoair need to responsibility for what happen otherwise I book straight from hotel. Why do I need to book from cheapoair.
I don't free to book to travel and want to cancel. I want to cancel because what you guys advertise were not truth.
Please have someone contact me and full refund for me.
Very disappointed.

I purchased a ticket in Jan 2020 to fly to
Papeete from CheapOAir on Air Tahiti Nui for April 14,2020. I was going on a cruise that left out of Papeete on Norwegian Cruise Lines. Coronavirus struck and changed everything. Worldwide pandemic. I tried to get through to Cheapoair countless times with questions and couldn't get through. I finally got through once was told to send an email for a refund. I did and requested a refund. I also sent several emails to any and all depts. Including their billing Dept. Requesting a refund. I was given a credit and must be used in Jan 2021. I was actually charged $70 for changing the ticket. Which I disputed on my credit card and did win. I also paid $60 to select 2 seats on the plane. Oh btw the flight time at some point was delayed 8 hours by the airline. The flight was cancelled by the airlines and never took off! I'm a senior with a compromised immune system and will not be able to travel until there is a vaccine, so the credit for me, is a $1354 donation to Cheapoair. The airlines won't do anything because it was booked through a third party. The DOT has taken thousands of complaints regarding this scenario. They strongly encourage customers getting a refund, if desired. I will never ever do business with Cheapoair. CheapO turned out to be expensive-O. They should consider the circumstances this was a pandemic for Gods sake. Norwegian handled the situation entirely different. They are a reputable company I will recommend them and continue to use them. Buyer be ware of CheapOAir -and I strongly suggest you take all of their negative reviews to heart and then to your pocketbook.

Due to the corona virus and government issued travel restrictions we were unable to take our hotel and flight arrangements. I applied for a refund and have not gotten any response.

I waited on hold, on several occasions, to speak with a representative for almost 2-4 hours and then was hung up on before I could talk to anyone. I have called and emailed to get a refund... no response. I got in touch with my credit card company and started a dispute, still in progress. No response from Cheapoair with trying to get in touch with for past 3 months. We've used them for years, never again after this.

Booked thru them in November for a flight in March. Due to covid everything was cancelled. We received refunds from EVERYONE except CheapOair. There name should be RipOffair. You try to call customer service, sit on hold for an hour & then get disconnected. This happened to me twice! When someone finally contacted me he barely spoke English & was rude. They said they will issue me a credit for the exact same people going to the exact same destination & if the fare is higher I have to pay it but if it's lower than too bad you're s$! T out of luck. Asked to take my survey at the end of the conversation & he hung up on me! Anyone reading this don't EVER use them!

I had to cancel a flight on a trip. I was told initially I would get my full amount of $ 5113. 75 back. But then a month later, I only received $4128. 75 -I lost $500 because of the airline. Had I known, I would have wanted a voucher. But CheapOAir did not contact me and now it is too late. Also, they were going to try to reverse it and were supposed to call me back after two days, but it has been a week and bow it is a done deal. They owe me $500 as far as I am concerned.

Their customer service email is down and has been all week- all emails kicked back or just won't go...
Site was down and phone calls kep getting disconnected but eventually, they called back and were able to help me change my flight-then change it again after my visit date changed due to factors not under my control. I still had to pay $100 but at least they were able to help after many long waits on the phone and several disconnected calls.
I am pleased with their efforts in the end.(Below outlines the problems I had initially but again, they DID help me in time!
#1
After I booked my itinerary came to my email showing wrong return date.
#2
Selected changeable tickets but they showed as in-changeable.
#3
Emails and online form to request cancellation or change get sending "undeliverable" notices back to my email.
#4
Called 3 or 4 different phone numbers published as customer service or cancellation #s and held with either no answer or, when answered (in India) I was put on hold "while he looked up my booking#", and never picked me back up.

I wanted to change departure date for my husband's flight for four months from now. His grandfather was having surgery and he wanted to be there. CheapOair would not refund me for the original flight, or offer some money back. Instead, I would have to buy a regular priced flight and lose the money I had already given them. I even purchased insurance and they would not honor it. I will not be doing business with CheapOair anymore.

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Jeni Beeny
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Jeni Beeny

I had made reservations with CheapOair to fly to San Diego Diego March. When I made them I bought the travel insurance. Well because of covid all plans were canceled by the airlines etc. all of the other companies that we had booked with gave full refunds. NOT CheapOair. They kept the balance off the amount after Frontier refunded the air. I will never book with them again. In all this chaos and uncertainty they did not do the right thing. Please spread the word.
CheapOair has its name for a reason.

I've been trying to speak to someone at Cheapoair for a couple of months, I get put on hold and then after an hour or so I get cut off. All I want is my refund from a flight I was unable to take due to Covid-19. When I went online NINE weeks ago I was instucted to fill in a form and that they'd be in touch, since then nothing. Needless to say I WILL NEVER USE THEM AGAIN AND WITH ANY LUCK AT ALL THEY'LL BE OUT OF BUSINESS. At this point I'm pretty much resigned to the fact that they've stolen my money and I'll never hear from them. I should also mention that I paid for insurance.