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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 77 days

Instant Feedback

231,382 reviews

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Georgia
2 reviews
0 helpful votes
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Excellent
August 26, 2021
Updated review

Excellent service... very fast and accesible. By far much better than other websites that I have visited.

Date of experience: August 26, 2021

Excellent service...
August 26, 2021
Previous review

Excellent service... very fast and accesible

Date of experience: August 26, 2021
Missouri
1 review
0 helpful votes
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Awesome
August 26, 2021
Updated review

Great experience it's was very very easy and it always is!

Date of experience: August 26, 2021

Great experience
August 26, 2021
Previous review

Great experience

Date of experience: August 26, 2021
Texas
2 reviews
0 helpful votes
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Customer Service
August 26, 2021
Updated review

Excellent customer service, agent was detailed, and clear when speaking. Agent assistance great in resolving my issue.

Date of experience: August 26, 2021

Excellent customer service
August 26, 2021
Previous review

Excellent customer service

Date of experience: August 26, 2021
Oregon
1 review
0 helpful votes
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Experience Booking with CheapO Air
August 26, 2021
Updated review

Have been unable to pay for assigned seats that Benjamin attempted to charge through Affirm. When I called to provide another card I was told I had to contact the airline. I want the assigned seats but need to pay for them-first time I have ever paid to have assigned seats.

Date of experience: August 26, 2021

Have been unable to pay for assigned seats that Benjamin...
August 26, 2021
Previous review

Have been unable to pay for assigned seats that Benjamin attempted to charge through Affirm. When I called to provide another card I was told I had to contact the airline.

Date of experience: August 26, 2021
Texas
1 review
0 helpful votes
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Trying to find pre-flight check-in for my 7:00 am American...
September 25, 2021
Updated review

Trying to find pre-flight check-in for my 7:00 am American Airlines departing DFW flight # 1528 tomorrow morning.

Date of experience: August 26, 2021

Trying to find pre-flight check-in for my 7:00 am American...
September 25, 2021
Previous review

Trying to find pre-flight check-in for my 7:00 am American Airlines departing DFW flight # 1528 tomorrow morning.

Date of experience: August 26, 2021
Colombia
1 review
0 helpful votes
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Holiday
August 26, 2021
Updated review

Could you just confirm that I book business class. Please

Date of experience: August 26, 2021

Could you just confirm that I book business class
August 26, 2021
Previous review

Could you just confirm that I book business class. Please

Date of experience: August 26, 2021
California
1 review
0 helpful votes
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Thanks
August 26, 2021
Updated review

Very professional. And I will do it again if i have to

Date of experience: August 26, 2021

Very professional
August 26, 2021
Previous review

Very professional

Date of experience: August 26, 2021
Colorado
1 review
0 helpful votes
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Charged twice for no service
September 25, 2021
Updated review

I canceled this flight arranged for the fallowing week but got charged for both weeks and no confirmation

Date of experience: August 26, 2021

I canceled this flight arranged for the fallowing week...
September 25, 2021
Previous review

I canceled this flight arranged for the fallowing week but got charged for both weeks and no confirmation

Date of experience: August 26, 2021
Saudi Arabia
1 review
0 helpful votes
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Satisfaction during flight time fast and easy to move, Thank you for your kind assessment.

Date of experience: August 26, 2021

Thank you for your kind assessment
August 26, 2021
Previous review

Thank you for your kind assessment.

Date of experience: August 26, 2021
New York
1 review
0 helpful votes
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Poot customer service
September 25, 2021

Customer service is extremely lacking. I changed my booking date and included baggage was removed without my verbal authorization. Fixing it is still an ongoing issue. I spoke with 4 different representatives who could not resolve this. I do not understand why this is so difficult to fix.

Date of experience: August 26, 2021
North Carolina
1 review
0 helpful votes
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Not recommended
September 25, 2021

Cheapoair is a rip off. They charged me $600 more for the same ticket it was available a day after and no adjustment/ refund was given. I wouldn't recommend using this to book your flights.

Date of experience: August 26, 2021
Florida
1 review
0 helpful votes
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Good service
August 26, 2021
Updated review

Easy to use and a great prices no problem using the wed site, very happy.

Date of experience: August 26, 2021

Easy to use and a great prices
August 24, 2021
Previous review

Easy to use and a great prices

Date of experience: August 24, 2021
California
1 review
0 helpful votes
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Pre-flight
August 26, 2021
Updated review

So far so good, booking and confirmation went well and quickly. If the boarding passes come through it's 5 stars.

Date of experience: August 26, 2021
CustomerService C. — CheapOair Rep
over a year old

Hello, you go onto the airlines website 24 hours prior to departure and log into your reservation and checkin, and that is where you obtain your boarding passes.


So far so good
August 25, 2021
Previous review

So far so good

Date of experience: August 25, 2021
Ohio
1 review
0 helpful votes
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Great So Far
August 25, 2021
Updated review

So far it has been a good service everything has processed smoothly

Date of experience: August 25, 2021

Great So Far
August 25, 2021
Previous review

Great So Far

Date of experience: August 25, 2021
California
1 review
0 helpful votes
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Rebooked a cancelled trip
August 25, 2021
Updated review

Thanks for the help, was just sad that it cost so much more than the first trip ad more that it was to just book not using my credit.

Date of experience: August 25, 2021

Thanks for the help
August 25, 2021
Previous review

Thanks for the help

Date of experience: August 25, 2021
Illinois
1 review
0 helpful votes
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NOT GOOD
September 24, 2021
Updated review

Website was unresponsive. Customer service had a language barrier. Had e mail address wrong. Took 2 days to finally get e mail receipt.

Date of experience: August 25, 2021

Website was unresponsive
September 24, 2021
Previous review

Website was unresponsive. Customer service had a language barrier. Had e mail address wrong. Took 2 days to finally get e mail receipt.

Date of experience: August 25, 2021
District of Columbia
1 review
0 helpful votes
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Cheatting the Clients
September 24, 2021
Updated review

Cheaponair shows you a price and at the moment to charge you, the page is organiced to change it and make you pay more. The same with included baggages, there were included in the offer, and after you pay the ticket it tells you that those are not included. Cheatting the clients.

Date of experience: August 25, 2021

Cheaponair shows you a price and at the moment to charge...
September 24, 2021
Previous review

Cheaponair shows you a price and at the moment to charge you, the page is organiced to change it and make you pay more. The same with included baggages, there were included in the offer, and after you pay the ticket it tells you that those are not included. Cheatting the clients.

Date of experience: August 25, 2021
Florida
1 review
0 helpful votes
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Smooth
August 25, 2021
Updated review

Very good no problems i have nothing
more to say and if i have to say much more im just going to get pissed off

Date of experience: August 25, 2021

Very good no problems
August 25, 2021
Previous review

Very good no problems

Date of experience: August 25, 2021
New York
1 review
0 helpful votes
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New to CheapoAir
August 25, 2021
Updated review

So far, so good! Great price, clear website. We were flexible with our dates and received great fares for a Thursday departure/Sunday return.

Date of experience: August 25, 2021

So far, so good!
August 25, 2021
Previous review

So far, so good!

Date of experience: August 25, 2021
Tennessee
1 review
0 helpful votes
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Great speedy service
August 25, 2021
Updated review

User friendly website and person that confirmed all details was fantastic!

Date of experience: August 25, 2021

Pretty easy to navigate
August 25, 2021
Previous review

Pretty easy to navigate

Date of experience: August 25, 2021

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209