Very easy to book flight and there's a lot of flight information
I easily bought the plane ticket I wanted at a good price.
Easy and simple. Did not cost much and eau to navigate website.
Pricing was good and I found some flight times that work good
Very Good!
The process was easy and painless to do the booking!
Has been very easy to use.
Very user friendly.
Site was thorough.
Quick and easy. An inexpensive and convenient way to make travel arrangements.
Quick, Easy, and affordable great resource for cheap and last minute flights
Very helpful to our desire to get the most affordable flight and still enjoy the quality service.
Good and difficult in changing of seats, we want to change seats
I DIDN'T FINE MEAL REQUEST WHILE BOOKING HE TICKET. Kindly add to my booking meal JAIN MEAL.
Perfect, easy, cheaper. Best price for airlines, best connection with differed routes.
I just love YOU :) Everything is fine. Will recommend you for sure.
It went very well. I look forward to traveling to our destination.
Please keep going you are doing great work I have great deals
My experience has been amazing i will recommend cheapoair to my friends
Easy to use online and it shows the different airlines and prices.
Great service very organized information very good attention to details and prices
I don't know if the billing went through, I can't download my tickets, the app won't work
Everything is great the agent that assisted me did a great job
Overview
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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- New York, NY
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Business History
Sam S. Jain, Founder and Executive Chairman of Fareportal, arrived in New York City in the early 1990’s and began working at a friend’s small wholesale travel agency. Jain quickly noticed the archaic practices of the business as they sifted through reams of paper to locate air fares or flight schedules. He set out to create a more efficient system that could aggregate the information digitally and in 1994 he launched his own B2B wholesale agency, FareBuzz.
Werner Kunz-Cho is the Chief Executive Officer of Fareportal Inc. the company owner of Online Travel Agencies CheapOair.com and One Travel. Glenn Cusano is the Co-CEO and Chief Financial Officer of Fareportal.
In the early 2000’s, Jain expanded the business capabilities into the B2C space with the launch of Fareportal in 2002. Soon after, he noticed a shift towards ecommerce across all industries. In order to remain on the cutting edge, he started channeling profits from Fareportal into the development of a proprietary ecommerce platform.
By November 2005, CheapOair was launched as the company’s first consumer online portal. Staying close to its traditional travel agency model, the concept of having customer care agents available 24/7 carried over to CheapOair. Jain insisted on having a telephone number prominently displayed on every webpage which was unheard of amongst competitors. Today, Fareportal’s worldwide team of customer care agents receive nearly 30,000 calls per day in support of the company’s CheapOair and One Travel brands.
Fareportal Highlights:
Fareportal is one of the top 5 consumer-focused online travel companies in the United States
Fareportal is the number 2 online travel company in flight volume
Fareportal partners with over 600 airlines, 1 million hotels, and hundreds of car rental companies worldwide
As of 2019, Fareportal is generating over $4 billion in sales annually
Fareportal makes it easy for customers to book on the go with our award-winning Apple and Android mobile apps for CheapOair and OneTravel. The CheapOair app now supports Apple Pay and Android Pay for a safe, seamless and convenient purchase process
Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members