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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Great experience and easy booking. I've compared prices and Cheapoair is the cheapest.
Easy to research and book. The price a bit expensive but cheaper then the other webpages.
Very smooth, satisfactory process. I spent very little time completing the planning.
I made a mistake in my sisters birth year and my son's sex, and I was able to amend it right away. Thank you so much for making it easy for me.
I was just surprised that I was charged for selecting seats.
It didn't take long to find the right flight with a good price, so the whole process is easy and stress free
I've been a member and using CheapOair for over 15 years almost since they have been in business. Their site is easy to use. Prices are very competitive and service is decent.
Anthony was very helpful and kind. He took the time to help and check all my options.
You guys are the best in the business. Good selection of flights and Airlines
While in the middle of booking and typing in my credit card info the flight jumped up over $100. Certainly not happy with that especially when the site stated I have x amount of minutes to book.
Great Experience and never a minute of confusion. Thank you
Have not sent over email flight details day of flight
Good access for the day and time for the next week of July and July thank you so much for
I've used CheapO before and this was similarly good.
It's all great and easy to make reservations.the price was right and that's why I choose CheapOair to travel.
It's been pleasant and easy. The website is very East my to use and is very user friendly. Customer service is easy to get in touch with if you need additional assistance.
Everything went smooth and enjoyed the concise information.
They made it all easy for me. I was guided every step of the way through email and i am grateful.
I am satisfied with the website. I was able to navigate the site easily and with no difficulty
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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