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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 52 days

Instant Feedback

231,382 reviews

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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Accepted service.
June 23, 2022

Good service to me at the time need it most. I thought CheapOair would have
Better deal than it's now.

Date of experience: June 23, 2022
Italy
1 review
0 helpful votes
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Cancellation
July 23, 2022

Cancellation is impossible, your service is not answering

Date of experience: June 23, 2022
Jamaica
1 review
0 helpful votes
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Easy Process
June 23, 2022

My experience with cheapoair was very easy. From start to finish. I would recommend this portal to anyone.

Date of experience: June 23, 2022
Canada
1 review
0 helpful votes
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Wrong Gender on one ticket
June 23, 2022

Wrong sex was put on my sons ticket and I cant seem to get that changed? Will it matter? Will they give us a hard time if it is not changed? Can you provide me with answers to that please?

Date of experience: June 23, 2022
Philippines
1 review
0 helpful votes
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Satisfactory
June 23, 2022

Had a good deal for the Us travel, cheap and short stopover

Date of experience: June 23, 2022
Florida
1 review
0 helpful votes
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I love that the site is easy to access and so was the process from start to finish.

Date of experience: June 23, 2022
Pakistan
1 review
0 helpful votes
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Good Job
June 22, 2022

I travel before with you your service is very good.

Date of experience: June 22, 2022
Kuwait
1 review
0 helpful votes
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Do not buy
July 22, 2022

So,
I booked a flight with cheapoair, online.
Bought upgraded seats with the airline. Everything was wonderful at least I thought.
Then I find out a few days later that I mis typed my email address (probably predicted text). So my tickets never actually got booked.
However, they did charge my credit card for everything.
Not only did they charge my credit card, but when I called trying to get the problem resolved, the jerks hung up on me, after telling me that I did not have anything to complain about.
The airline would not assist because the ticket was booked through a third party.
So then I disputed the charges with my credit card company, only to be told that I authorized the charges. So the charges would have to stand.
If this is not stealing I do not know what is!
The only thing that I ask for was some assistance to correct the issue and to get the service that I paid for. All I got was disrespect and theft.

Date of experience: June 22, 2022
California
1 review
0 helpful votes
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Very good
June 22, 2022

Every things good booking receives tickets and follow up

Date of experience: June 22, 2022
California
2 reviews
2 helpful votes
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NEVER AGAIN
July 22, 2022

DISGUSTING COMPANY. I booked a flight from LAX to ULN with transit through Japan and Korea. Not only did Cheapoair failed to confirm my transit flight was cancelled. I found out about it only when I reached out to them to confirm COVID-19 restrictions. The customer service is horrible. I spent all day on the phone trying to get help from 10 different agents who'd put me on hold and be gone for hours on end. Still never got a assistance on finding alternative flights from any of the customer service agents I spoke with. Direct Airlines declined to assist due to tickets being purchased through CHEAPoAir. Spent $4000 on 2 tickets. TURNS OUT my departure flight was cancelled all together, and mind you this is 5 days before I'm supposed to fly out. They refunded only $1100 back (takes 30-60days, god knows if that'll even happen) for a flight that was cancelled w/o

How in the f*cking world, does this company operate like this and still get 4+ star reviews on this website is beyond me. Not only did I have to purchase a whole new departure ticket 5 days before my trip, i ended up spending so much more than if I were to buy it from direct airlines or some other website. What a stressful and horrible couple of days. NEVER AGAIN! WORST PURCHASING EXPERIENCE EVER.

Date of experience: June 22, 2022
Tennessee
1 review
0 helpful votes
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Carter has been extremely helpful with the booking and very patient with me on the whole process. Carter has made the booking process so easy. Great customer service.

Date of experience: June 22, 2022
Pennsylvania
1 review
0 helpful votes
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Great service
June 22, 2022

The best easy
I had great experience booking my flight

Date of experience: June 22, 2022
Tennessee
1 review
0 helpful votes
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MUY BUENA ATENCION
June 22, 2022

Good, good, La atencion fue excelente de mucha ayuda

Date of experience: June 22, 2022
Arizona
1 review
0 helpful votes
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Great prices
June 22, 2022

I love using this app. And will continue to i alway can get a good rate.

Date of experience: June 22, 2022
Colorado
1 review
0 helpful votes
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Great affordable travel
June 22, 2022

It was really easy to set up the package deal and to set up the affiliate for billing.

Date of experience: June 22, 2022
Georgia
3 reviews
0 helpful votes
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Probably Won't Use Again
July 22, 2022

I have been trying to order a wheelchair for 2 days and have yet to speak to someone. It took several attempts on the chat that although gave the countdown of my place in the que and the number of minutes, each time I reached #1, the time increased and then the chat would cut off. I finally called in and after a 15 minute hold time, spoke with someone who was a great help and not only helped me obtain the wheelchair, but stayed on the line to make sure I saw everything.

Date of experience: June 22, 2022
Connecticut
1 review
0 helpful votes
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Chicago Trip
June 22, 2022

Very easy as usual. I have used CheapOair many times and always happy. I booked this flight in a matter of minutes and got a great price.

Date of experience: June 22, 2022
Florida
1 review
0 helpful votes
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Quick and easy access to the page
June 22, 2022

This was a last minute reservation. And got a decent deal with the ticket considering being last minute.

Date of experience: June 22, 2022
California
1 review
0 helpful votes
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Booking
June 21, 2022

Booking was easy and convenient. Used one site and I was done.

Date of experience: June 21, 2022
Illinois
1 review
0 helpful votes
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Website Booking
June 21, 2022

The booking of airline tickets was easy to follow up through the website.

Date of experience: June 21, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209