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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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I love cheapoair for their prices but wish they could accept both points and coupons!
The agent that assisted me to get this booking was very courteous & knowledgeable of the itinerary I desired. I was able to book the flight patterns I needed for the trip which was a plus for me. Thank you very much for your patience & keep up the great work.
Great 😃 amazing, work hard, the service so good. For that's reason why I choose to travel with you guys.
I I have my flight for today, I arrive early and the person who helped me was very rude, she wouldn't let me talk, my married name is not on my passport, I ask her if I can change it, she says no, I tell her that I called the airline yesterday and they told me that I could change it here at the airport, I tried to do it and explain to her what and it wasn't possible. Something so simple. Well, the drama with my suitcase that is very big, I tell her that is the suitcase that I use every time I travel, anyway, I don't even like the attitude of the person at all.
Excellent very good service, took care of it so well. Thank you
See above. Convenience, affordability and the variety make the choices more compatible with my goals
This booking site is easy, fast, and safe. I've used it several times in the past with no problems to date.
Years of experience- never disappointed. I have traveled from the US to France for almost 20 years and I chose Cheapoair for the reasons mentioned above
I am satisfied with how easy it is to book online. I will use this app for future travel plans
Easy to navigate online, competitive prices, and I hope good services.
It was easy to work with this service provider online as it gave us easy way to book for airline and hotel
I had to call to ask s few questions and got the answer to most of my questions.
Exelente aplicación me facilita encontrar mis boletos a mejor precio
Excellent service and great customer support great job safe travels and good service
We appreciate the feedback.
We appreciate the feedback.
I took out insurance for this trip. I needed to cancel 3 people who can not make it. When I called I was told they do not handle it. I was to go through their website to cancel. It has been well over a week and every time I go on the website I get a message telling me there is a problem with the website and try again later. I will never use Cheapoair again. I should have realized with the name Cheap in it I would get cheated out of my money.
Thank you for your feedback. Insurance is or medical emergencies, lost bags, delayed flights, death and claims must be filed directly with the provider. It is not for a voluntary change in plans or cancellation of a non refundable ticket. We regret your experience was not satisfactory.
It's been okay 👍🏼 no problems so far! I anticipate no problems. Looking forward to my trip!
We appreciate the feedback.
So far it has been fairly easy to navigate the website. I look forward to my trip
I can't get my confirmation for rental car which I reserved.
I can't get my seat assignment and I am physically challenged
I can't get my request for wheelchair assist confirmed
Please contact the travel agency for all of those issues we are a blog site and not employees of the travel agency www.cheapoair.com
Everything went smoothly. The booking was accurate and easy to follow.
We appreciate the feedback.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
The airlines determine the rules of the ticket and if they allow name corrections or not. Unfortunately for many years they no longer allow changes to the names even a correction. If we could make the correction we would but as a travel agency we are mandated by the fare rules. We regret your experience was not satisfactory.