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CheapOairReviews 14,840

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,780
value
3,008
shipping
2,767
returns
320
quality
3,083
This company responds to reviews on average within 86 days

Instant Feedback

231,382 reviews

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California
1 review
0 helpful votes
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Good espero esto funcione primera vez que uso este webside para boletos de avion gracias

Date of experience: November 15, 2023
California
1 review
0 helpful votes
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I always use CheapO for travel needs and have never been disappointed.

Date of experience: November 15, 2023
New York
1 review
0 helpful votes
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Yep its good and I always try to use cheapo air for my travel plans. Thank you so much for helping us out

Date of experience: November 15, 2023
Canada
2 reviews
0 helpful votes
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Cheapoair got news of a portion of my flight cancellation five days before my trip and talked to me but refused to make other arrangements for my travel until when I went to the airport and couldn't travel, since a portion of the ticket was canceled. The airline requested Cheapoair as a third party which ticket was purchased from to make amendments but Cheapoair kept me on the phone for 6 hours on my day of travel and refused to make any amendments to my travel and stayed at the airport with my husband for six hours before Letting me know they were unable to make other arrangements for me to travel. I requested a full refund of my ticket and only got a call from them two days after that the airline had coded my flight as 'No show'. Cheapoair is dishonest and reaping customers off. You don't want to deal with dishonest people.

Date of experience: November 14, 2023
CustomerService C. — CheapOair Rep
over a year old

The customer is being assisted.

California
1 review
0 helpful votes
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Great and fast and always book here
November 14, 2023

Great and fast and always book here
And always ontime

Date of experience: November 14, 2023
Minnesota
1 review
0 helpful votes
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VERY GOOD COSTOMER SERVICES I've used CheapOair over Twelve years I can easily Recommend CheapOair any of my friends and colleagues also family's members

Date of experience: November 14, 2023
Viet Nam
1 review
0 helpful votes
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Could be less impersonal
November 13, 2023

Could be less impersonal. I kept getting an automatic message and took me a long time to get to char with a real agent

Date of experience: November 13, 2023
Canada
1 review
0 helpful votes
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So far so good
November 13, 2023

So far so good. Looking forward my trip! Great timing for all the emails confirming the trip with ALL the details!

Date of experience: November 13, 2023
California
1 review
0 helpful votes
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I love booking thru cheap o air, they always have best deals.

Date of experience: November 13, 2023
Panama
1 review
0 helpful votes
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I was bamboozled with seat sellection
December 7, 2023

I was bamboozled with seat sellection
It just said I had to be able to do exit seat no $$ mentioned
Then added $1000 to the price took ages to rectify and I am unsure if it did rectify but price now!500 as usual
Mi
Also I do not have a E ticket

Date of experience: November 13, 2023
CustomerService C. — CheapOair Rep
over a year old

We have reached out to the passenger to obtain additional information so we can assist with the concern.

Texas
1 review
0 helpful votes
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Good & fast booking
November 13, 2023

Good & fast booking. Price very good compare to other site.

Date of experience: November 13, 2023
New York
1 review
0 helpful votes
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We have always been happy with CheapOair, always good prices

Date of experience: November 13, 2023
Michigan
1 review
0 helpful votes
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It was great every one is verey good for help nice people

Date of experience: November 13, 2023
California
1 review
0 helpful votes
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Went Smoothly they have great web site,prices are better then any other companys

Date of experience: November 13, 2023
Minnesota
1 review
0 helpful votes
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Great deal with extra benefits like seat choice and check bag.

Date of experience: November 12, 2023
Oregon
3 reviews
0 helpful votes
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Great website has all kind of options any where you wanna go

Date of experience: November 12, 2023
Arizona
1 review
0 helpful votes
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Problems with the processing of credit card and the...
November 18, 2023
Updated review

Problems with the processing of credit card and the fact that the fares keep changing

Date of experience: November 11, 2023
CustomerService C. — CheapOair Rep
over a year old

Thank you for your feedback. Our apologies for the inconvenience.


Problems with processing of credit card and the fact...
November 18, 2023
Previous review

Problems with processing of credit card and the fact that the fares keep changing

Date of experience: November 11, 2023
Mississippi
1 review
0 helpful votes
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Quick to booking the flight more often then just satisfied booking my flight.

Date of experience: November 11, 2023
California
2 reviews
0 helpful votes
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Excellent and easy!
November 11, 2023

Excellent and easy! Better price and service provided.

Date of experience: November 11, 2023
Arizona
1 review
0 helpful votes
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Buena experience, rapido y furioso el servicio y bla bla bla

Date of experience: November 11, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209