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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Good espero esto funcione primera vez que uso este webside para boletos de avion gracias
I always use CheapO for travel needs and have never been disappointed.
Yep its good and I always try to use cheapo air for my travel plans. Thank you so much for helping us out
Cheapoair got news of a portion of my flight cancellation five days before my trip and talked to me but refused to make other arrangements for my travel until when I went to the airport and couldn't travel, since a portion of the ticket was canceled. The airline requested Cheapoair as a third party which ticket was purchased from to make amendments but Cheapoair kept me on the phone for 6 hours on my day of travel and refused to make any amendments to my travel and stayed at the airport with my husband for six hours before Letting me know they were unable to make other arrangements for me to travel. I requested a full refund of my ticket and only got a call from them two days after that the airline had coded my flight as 'No show'. Cheapoair is dishonest and reaping customers off. You don't want to deal with dishonest people.
Great and fast and always book here
And always ontime
VERY GOOD COSTOMER SERVICES I've used CheapOair over Twelve years I can easily Recommend CheapOair any of my friends and colleagues also family's members
Could be less impersonal. I kept getting an automatic message and took me a long time to get to char with a real agent
So far so good. Looking forward my trip! Great timing for all the emails confirming the trip with ALL the details!
I love booking thru cheap o air, they always have best deals.
I was bamboozled with seat sellection
It just said I had to be able to do exit seat no $$ mentioned
Then added $1000 to the price took ages to rectify and I am unsure if it did rectify but price now!500 as usual
Mi
Also I do not have a E ticket
We have reached out to the passenger to obtain additional information so we can assist with the concern.
Good & fast booking. Price very good compare to other site.
We have always been happy with CheapOair, always good prices
It was great every one is verey good for help nice people
Went Smoothly they have great web site,prices are better then any other companys
Great deal with extra benefits like seat choice and check bag.
Great website has all kind of options any where you wanna go
Problems with the processing of credit card and the fact that the fares keep changing
Thank you for your feedback. Our apologies for the inconvenience.
Problems with processing of credit card and the fact that the fares keep changing
Quick to booking the flight more often then just satisfied booking my flight.
Excellent and easy! Better price and service provided.
Buena experience, rapido y furioso el servicio y bla bla bla
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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