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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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It's my first time to book. Everything is fine except I didn't foresee the agency fee of $20 and it's in US dollar.
It's hard to get information on my allowed bagage
Poo customer service. Agency not able to help and attend quickly with rebooking and/or cancelled flights. They keep on saying don't worry we will do it, we are still waiting from the airlines, etc etc.
Nice application easy to use. You can select and change information as you go with ease.
Great software for booking and best prices
Great service all around. I needed to check in with the airlines was the Southwest and there was no Southwest airlines mention in the mist to be chosen from. I was directed to the Southwest website where that you care of my knees.
Using CheapOair was fast and user friendly, would definitely use for my future flights.
Greatest place to check for flight great experience
Excellent service and thanks again for your help.thank you.
Muy buen servicio y muy buen viaje no me arrepiento de viajar con Sprit
Very pleased with the representees that have gotten in touch with me, to ensure our trip is as smooth as can be.
User friendly and quick response for enquiries. Reasonable flight fares. Had no response to a flight from Melbourne to Colombo return.
Good service overall with regular responses and updates
I like web layout, detailed information easy to review, compare among different options.
Los precios son económicos para ser fechas festivos, yo les recomiendo a mis amistades
Easy to deal with, trusted site, recommend your site.
Great service great staff overall great experience
Nice and easy! Everything is so clear! Love using this site! Good prices and easy to navigate!
Always a good deal, in 15 years I have not had a problem. I would recommend them anytime.
Looking good they're professional in them job everything is simple and fast they have experience
Good price, good service, I very like CheapOair. Thank you for your help.
Good service at an affordable price flights. I will recommend to all my friends and family to buy the ticket flights with cheapoair.
Thank you
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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